I work in a wholesale/retail electronics supply store. We are a "one store chain" with many charge accounts along with regular customers who pay as they go. All that along with the walk in's who are what we call retail customers. We sometimes make mistakes, and sometimes the mistake is the fault of the customer.
There are the customers who assume that everyone here knows who they are and expects things charged to the correct account without telling us to do so. You know the type: If you don't know who I am you don't need to work here.
Then there are the employees who come in with the same attitude, expecting everyone there to know. You can get the drift here.
You might say that we need to ask, well, we do. I will ask if this is a charge, and they will say yes, and then pull out a credit card. Not the same kind of charge.
Then there are the ones who change jobs all the time, expecting us to know about that as well.
Of course, we have one employee who can't remember squat. He works hard and is good with customers but gets things wrong from time to time.
I know this is rambling, but most of these are honest mistakes. We have one customer who stiffed us for a bunch of parts, saying his employee never picked up the stuff. He signed the ticket with an illegible mark and we finally wrote it off. Later he admitted he got the stuff but wouldn't pay for it anyway. Solution: We quietly put his account on the retail price list and he has paid for that shortcoming several times over. No under the table thing here, we told him up front.
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