Posted by mkirsch on January 10, 2013 at 05:32:50 from (64.80.110.74):
In Reply to: John Deere Pulls Plug posted by showcrop on January 10, 2013 at 04:26:24:
I love how everyone thinks that companies should just run themselves into the ground for the sake of "service." They've got to make a profit in order to stay in business to continue to provide any service at all.
It's not a matter of "provide good service and they profit will follow" anymore. People shop on PRICE.
If someone else has something for $1 less than you, it doesn't matter if they insert a dry pinecone in the customer's rectum as a mandatory term of purchase. The customer will happily buy from the other guy because it's cheaper.
People don't think about service after the sale, until something goes wrong. Then they expect the cut-rate outfit to kneel down and kiss their feet, and they're *SHOCKED* when it doesn't happen.
How can a business compete in this climate? Only thing they can do is cut service.
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