Posted by Rollie NE PA on August 18, 2012 at 18:55:59 from (71.173.42.238):
In Reply to: Damaged Battery posted by Crazy Red Power in SE-WI on August 18, 2012 at 05:44:52:
Hal, Good for you. After what I went thru to get a bad battery replaced, I think Wal Mart is guilty of fraud.
I had a bad battery in my Jeep, I charged it and did a draw down test. It was bad and still under the full replacement warranty. I took the vehicle to the Wal Mart service center. One tech was on duty. I told him the problem and he said it would have to be charged for 90 minutes. I said the Jeep in the parking lot running and I would bring it around for him to check, which I did and yep the battery is bad. Auto manager shows up and said leave it and we will charge it and test it tomorrow. "I will not have a ride, take the battery and charge it now". He said there were other batteries ahead of me and to comeback tomarrow. I went home called two other Walmarts in the area and they all told me to bring the battery in and they would give me a replacement. I took the battery to another Wal Mart got a new battery, exchanged the bad one and they said the old one will be pro rated. I went round and round with the manager. She said that the policy has changed and there is no longer a free 2yr replacement. I showed her my reciept which clearly stated Free 2 yr Replacement. After I told her I would be calling the corperate office, she changed her mind but then did not want to warranty the replacement. I finally got things worked out but what a hassel.
This post was edited by Rollie NE PA at 18:56:32 08/18/12.
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