No experience with Lowes,but around here Sears sucks. I needed a dryer fixed one time,they sent some long haired grubby service man in an old unmarked van,from 40 miles away. The guy showed up two hours before he was supposed to,I was right across the road when he got here. He walked up to the door at a good pace,waited about 10 seconds then sprinted back to the truck and was gone before I could get his attention. I waited all afternoon for him to come back since he'd been here so early,but he didn't come back. I finally called them about 4:30,they said he'd been here and nobody was home,I'd have to pay for the service call. I told them where they could shove it and that he'd BETTER be back to fix it. He finally did,no bill,but that wasn't my first run in with their crap,but it was the last.
As far as another shop doing the work like you say Lowes does,there's a shop here in town that does the work for the local TSC. I'd rather have stuff go there where they know what they're doing than have some high school kid tinkering with things with a screwdriver and a pair of pliers in the back stock room.
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