Posted by NCWayne on July 20, 2012 at 08:54:03 from (69.40.232.132):
In Reply to: Shop opinion please posted by T.E.C. on July 20, 2012 at 05:17:47:
As a mechanic by trade I can tell you what my customers say they like about me. I'm HONEST in everything I do in regard to taking care of them. If I say I'll be there to fix their machine, I'm there unless a true emergency comes up elsewhere. Given the variety of equipment types I work on I'll tell the guy that brings in a lawnmower to have a belt replaced that I'll attemot to get to it by a certain time, but also let him know that I have other customers who's machines have to take priority when they go down because that machine might be broke down and preventing my customer from setting off the shot full of explosives they have just loaded, or another might be holding up a clearing crew of 5 guys. Like I said, always honest with them about what I've go going on and their place on the ever changing 'triage list' of brokedown machines on my plate at any given time. Heck this week alone I've gone from plan A on Monday to plan X today because of the weather, rock drills having problems at the worst possible time, parts showing up early or not showing up on time, etc, etc, etc. Then I get to start next week on plan X, or maybe it'll be plan Z by the end of the day, and start the process all over again.
Like I said to my customers HONESTY outweights everything else. My customers know if I tell them part x needs to be changed it really needs to be changed. If I tell them part Y is good right now but still needs to be changed while we're already into the machine changing part X in order to save them money in the long run, then they know I'm looking out for them and not just trying to line my own pockets changing parts unecessarily. If I say I'll be there to fix your machine I'm there unless an emergency occurs and then I give them notice and am honest as to why their machine has to take a step back in line. I've had customers wait several weeks to get things done that weren't pressing because they know when they have an emergency they can count on me to be there for them just like I am my other customers. Then if for some reason I've got more than one emergency, am out of town, etc, etc, and I can't get to them, I also let them know I understand if they have to get someone else. Even then I've had customer 'emergencies' that the customer would find a way around with another piece of equipment, etc so they could hold out until I got back into town, got freed up, or whatever and could work on their machine instead of them having to take it somewhere else. It may have cost them to do the work around the broken piece of equipment but in their eyes they were saving money because they knew when I did get to their machine the job would be done, and done right, and I would be honest with them on the whole deal.
Ok, I got a bit long winded there, but, like I have said a couple of times,what all of my customers tell me is that for them, ultimately all they look for is somebody who is HONEST that they know they can TRUST without any doubts in their mind that you will do them right regardless. Everything else is secondary.
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Today's Featured Article - The Day Mom Drove the 8N - by Brian Browning. My Dad was wanting to put in a garden but couldn't operate the 8N and handle the old horse drawn plow he had found and rigged up to use with the tractor. Well, he decided to go get Mom out of the house and have her drive the tractor while he walked behind the plow. You got to understand that while my Mom is a hard worker who will always help whenever she can... she had never operated farm machinery before that day. Dad got her out there, explained how the clutch was the same as in our o
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