Posted by Buzzman72 on May 25, 2012 at 11:16:39 from (74.129.196.127):
I just wanted to give a compliment where one is due. A few months back, I mentioned that on a Knight muzzle loader I bought used, the plastic guide on the bottom of the barrel that holds the ramrod had cracked, and allowed the ramrod to rattle in the woods, as well as not holding it firmly in its place.
I finally got around to calling the company last week, after looking all over the internet for the right part and coming up empty. When I got their voice mail system during regular business hours, I really didn't have high hopes that I'd get my problem solved.
I was wrong. On Monday, i received a call back from someone at Knight Rifles, and he told me that the new guide is metal, and available in either stainless or blued finish. I told him my rifle was blued, and the gentleman told me he'd send me the part. As I was reaching for my debit card to pay for the part, he told me that he was sending me the replacement part FREE OF CHARGE. And, true to his word, I received the correct part yesterday in the mail, at no charge.
I'm still amazed and astounded. I wasn't even the original purchaser of the rifle, but I've had a ton of fun with it. And if I ever do replace this rifle, I'm going to buy another Knight Rifle. It's a small part, but they just made a lifetime customer out of me.
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