Posted by NCWayne on May 06, 2012 at 21:46:37 from (69.40.232.132):
In Reply to: Re: OOPS !!!!!!!!!!! posted by dieseldoc on May 06, 2012 at 15:02:52:
Again I understand what your saying and in the instances you mention I completely agree. Thing is when something like a loaded, bolt on ready, head is purchased the customer also purchases a warranty on the assembled head from the mfg. IF I were to disassemble it to 'check it out' then I would void any and all warranties given by the mfg. on their assembled part. Too I would only be wasting the customers money to tear down and reassemble a part they have already paid to have assembled and properly tested. Not to mention that at that point in time I would be making myself 100% responsible for any and everything that might happen to that part even though I know nothing about where it's individual components came from.
To me doing that would be completely stupid on my part. Just like most part mfgs warranty only their parts and not the assembly it's attached to, I can't very well warranty anything but my labor installing said parts anymore than the parts mfg will warranty my labor for me...
That said, as it stands what I am planning in this situation, regardless of what happens with the warranty, is to let the customer cover the cost of any parts needed and I plan to cover the labor out of my pocket. Heck between three days labor, fuel to the machine's location and back, at least one night in a motel, and any other misc expenses, it's already going to cost me somewhere around $1500 at a time when I can lease afford to lose that kind of money...
Unfortunately when your in this business, in the current economy, you have to do things a bit differently than when things were rolling along and the money was rolling in. The way I have to look at it is that I had to cover evertything out of my pocket right now, then there would be no warranty at all on the machine because I would no longer be in business....Like I said there is a competely different outlook on things now than there was just a few years back and I hate it just as much as the next guy...but fact is, "It is what it is, like it or not"....
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