That is what is wrong with most companies in this country. Customer is treated like crap while they stand around pointing fingers. Warranty doesn't mean what it used to.Dealers and Headquarters point fingers at each other. No one wants to take charge and do what is right by the customer.
I am working on a tractor at this time. Where the head lights have never worked. Called the OEM and was told it was the light switch. They knew it was bad but didn't bother to call the customer. Would only change it if the customer brought the tractor in for service.
When I worked for Onan (before Cummins took over). The customer came first. Had one guy with an RV generator. Leaking oil since day one. It was one year out of warranty when I called the factory. Told them this thing has been leaking from day one. The response from Onan was. Pull it and give the man a new genset. You don't see coverage like that anymore.
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Today's Featured Article - Museum Coverage: The Stuttgart Agricultural Museum - by Cindy Ladage. While cold wind was blowing back in Illinois, in Arkansas, daffodils were in bloom, and the Magnolia trees were adorned with fragrant blossoms. Stuttgart, Arkansas was the site of this year's winter Minneapolis Moline Collector's show February 25-27, 1999. The show was held at the Oliver Museum created by Don Oliver, the pioneer of the four wheel drive tractor. Oliver along with Gale Stroh and Kenneth Bull using Minneapolis Moline tractors and parts created what has become known as
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