I worked in the aircraft industry for almost 35 years and, while I was not in customer support, we went out of our way to make sure the customer was happy with our product. By god they pay hundreds of millions of dollars for some of our products so they darn right have the expectation that it should be right!
It amazes me how difficult it is for manuafacturers in the other transportation sectors to stand by their product. Your problem at those low hours was "intuitively obvious to the casual observer" a material or manuafacturing defect of a critical system that crippled the tractor for normal use. It"s not even an expensive part but it would take some labor to replace it. That part should have failure frequency of 10^-9 to 10^-12. Now they have lost a customer because they won"t own up to the problem that should never have happened. I"ll never figure this attitude out!
Out of curiousity, what ould your approach be in small claims court? The warranty has expired. Would it be "implied fitness for the intended purpose"?
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Today's Featured Article - Talk of the Town: Best Tractor? - by Staff. This recent discussion on the Tractor Talk discussion board here at the on-line magazine drew quite a bit of response. We see the question of "Which tractor is best for me?" asked quite often. We thought you might find the responses interesting. As always, the names of the people participating in the discussion have been left out - we did not request their permission to reprint their names in this article. However you can find this discussion in it's entirety in the Tractor Talk archives.
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