I worked in the aircraft industry for almost 35 years and, while I was not in customer support, we went out of our way to make sure the customer was happy with our product. By god they pay hundreds of millions of dollars for some of our products so they darn right have the expectation that it should be right!
It amazes me how difficult it is for manuafacturers in the other transportation sectors to stand by their product. Your problem at those low hours was "intuitively obvious to the casual observer" a material or manuafacturing defect of a critical system that crippled the tractor for normal use. It"s not even an expensive part but it would take some labor to replace it. That part should have failure frequency of 10^-9 to 10^-12. Now they have lost a customer because they won"t own up to the problem that should never have happened. I"ll never figure this attitude out!
Out of curiousity, what ould your approach be in small claims court? The warranty has expired. Would it be "implied fitness for the intended purpose"?
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Today's Featured Article - What Oil Should I Use? - by Francis Robinson. I keep seein this question pop up over and over again in discussion groups all over the web. As with many things there are often several right answers and a few wrong ones. Some purist I'm sure will disagree to no end with what I will tell you but most of us out here in the real world don't really care do we ? Some of them only bring their noses down out of the air long enough to look down them anyway. If you are like me you are only doing this old tractor stuff because you enjoy it. You
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