What is worse than not having the filter changed is if they forget to reinstall a plug on an axle.
I used to have a Jeep Cherokee back when I lived in Colorado, and was going up into the mountains for some serious 4x4 trails. Told them to change the oil and check all the fluids. This was at one of the national brand oil change shops.
I got up in the mountains, the rear axle started howling. The plug was gone, very little gear lube left and mixed with water from a creek fording. I shoved a rag in the plug hole to preserve the little that was left.
By the time I got back to the first place I could get lube the damage was done. I took it back to the quick lube place the next day, but they (of course) denied not having properly tightening the plug.
From then on I ALWAYS double checked everything as soon as I left anyplace that worked on my stuff.
I have caught problems twice after then that could have had bad results. The first one was the oil filter was dripping. I took it back immediately. The gasket from the old filter had stuck to the base. Don't they wipe the oil off the base? They should have seen that.
The other time they didn't latch the brake fluid cover in place.
This is from several different quick lube shops. I ALWAYS do my own oil changes now, and have my wife get hers done AT THE DEALER so we can prove everything done right and on time if any warranty issues. DOUG
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