Trans oil fill and cooling system fill is all you had left? Sounds like a reasonable question from the service guy. All you had to say was "I'll be done in xx minutes". How far away did the customer live? Maybe the writeup guy knew the guy had an appt or whatever. Doesn't sound like it warrants a "rant" unless there's more behind it, like the tone of the guy's quesiton.
In any case, there's a fine line between being rushed and doing a quality job in the right amount of time. I constantly get asked by our engineers "How much time left do I have to finish this task?" In many cases, if a guy has been given a budget of 8 hrs, he'll use that 8 hrs, regardless if he could have gotten it done in 4.
We are constantly being pushed by our customers to get jobs done in 8 wks that should take 12 or 16. Got 2 right now with 1000+ manhours EACH of work to do between now and mid-January. Just got the orders.
I know that car repair is a different animal but human nature is the same and time is money to the owner of most businesses.
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