Posted by Lloyd in South Carolina on October 17, 2011 at 12:52:38 from (162.111.235.14):
So, my foundation has been done a few weeks now for my new workshop. Now I move to framing. Going to do this work myself, standard stick framing,metal roof with metal sides. Family is all coming over for 4-5 days and we are going to have and "Ole Fashioned Barn Raising. We start the 27th, pictures will be coming.
Anyway, 2 bad customer experiences......
#1st, 2 metal distributors in our area, visited both, provided my plans and requested a quote, both said they would get back to me the next day. 4 days later I call one, they tell me rather shortly don't bother them, they will call me when ready. The other apologizes, says will call me back before end of day, and does. $5,000 plus order, wouldn't you think given this economy they would be more interested? Still haven't heard from the other. They are out....
#2 Did the same with my materials list a Home Depot and Lowes. They both said 2 business days, end of 3rd day not news. I call Home Depot this am, said, "Oh, he went on VAC, we will try and find your request for pricing and call you back". Lowes says, he don't work today, but I found your request and here's your price. Please come in and pay and we will place the order. $7,000 plus list price order.
MY POINT... The economy is bad right, few are building, many are out of work. Should I have to work this hard to get good service on orders this size. I don't expect much special, but call backs and living up to what you commit to would be expected? I guess tomorrow I order from Lowes.
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