What you say is very true. It is hard to walk into a store and get waited on...all employees are either on the phone or surfing the net. Try calling..the person answering the phone knows nothing. I once called Gus's Concrete and asked for Gus. Phone Gal said I don't think there is anybody here by that name. He was there...in the next room...he owned the place.
I think the parents and the teachers shoulder some blame for the problem. But shame on the manager that lets these jackasses destroy the business or organization or company from the inside. Apparently there is no training program in most businesses, no rules of conduct that will get you fired and no manager with the guts to say...you failed...hit the road.
Somewhere the myth got started in America that good managers have a daily love-in with their employees and SUPPORT their employees regardless how wrong, lazy, stupid or inept they are. Management is not doing these young folks any favors. They will never learn to be responsible until someone in management sets down the rules of life and work...play by them or else. The best love you can give your employees is a stable job at a decent pay rate....and that comes about by being competent at what you do.
Any fool that owns a business ...like the ice cream shop I was in recently, and turns it over to two, 16 year old high school kids to run, deserves to lose his investment while the kids laugh and play video games on their phones.
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