I have been communicating with the people at Stein*rs regarding my Taiwan gauge problems and they are outstanding people. Very willing to resolve any problems and ensure that I am satisfied. Stein*rs will be sending replacement gauges to ensure that I have good, working gauges.
We discussed the quality issues of the reproduction gauges and they are aware of the problems their customers have had. They have made efforts find better suppliers and unfortunately they have had to resort to offshore suppliers for all of the gauges except the ammeter. They want to be able to sell a well built gauge to their customers at an affordable price--they appear to be having problems achieving this goal using US manufacturers. They were very willing to share the information about the problems they have had with the gauges and their quest to find better manufacturers.
I have given Stein*rs feedback on several of their products and they were very happy to receive the comments, both good and bad. My contact person at Stein*rs stated that customer feedback helps them make improvements to their products. I will definitely remain a Stein*rs customer because they truly do care about their customers and their reputation.
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