Dealers and parts houses share the blame. Folks who sell them the computer software tell the business owners that their software is so simple to run, they can justify the software expense by getting rid of experienced parts counter people and hiring minimum-wage dopers off the street.
So business owners do exactly that...and then customers complain that there are no experienced parts people anymore. Business owners don't care if they p*ss off the customers, because there are only so many options in each market...and besides, the competition is in the process of doing exactly the same thing.
I've been a parts man, and a damn fine one. I've been a parts manager, and I've heard the software salespeople spout that crap. And I've been replaced by morons who couldn't look up the sun with a telescope, much less a part with a computer. But I understand how the game is played, and customer service is only measured by what's tracked on CSI scores, rather than how many customers you run off.
Because the customer you ran off doesn't get a survey to fill out.
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Today's Featured Article - Major Problems - by Anthony West. Following the aquisition of the two Fordsons to my collection I found that I was struggling to move them about. I had considered the possibility of driving the "F" to and from shows but anything other than local rallies was totaly impractical due to its sedate pace. I had also considered buying a landrover and trailer, but the price of a
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