Dealers and parts houses share the blame. Folks who sell them the computer software tell the business owners that their software is so simple to run, they can justify the software expense by getting rid of experienced parts counter people and hiring minimum-wage dopers off the street.
So business owners do exactly that...and then customers complain that there are no experienced parts people anymore. Business owners don't care if they p*ss off the customers, because there are only so many options in each market...and besides, the competition is in the process of doing exactly the same thing.
I've been a parts man, and a damn fine one. I've been a parts manager, and I've heard the software salespeople spout that crap. And I've been replaced by morons who couldn't look up the sun with a telescope, much less a part with a computer. But I understand how the game is played, and customer service is only measured by what's tracked on CSI scores, rather than how many customers you run off.
Because the customer you ran off doesn't get a survey to fill out.
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Today's Featured Article - The Day Mom Drove the 8N - by Brian Browning. My Dad was wanting to put in a garden but couldn't operate the 8N and handle the old horse drawn plow he had found and rigged up to use with the tractor. Well, he decided to go get Mom out of the house and have her drive the tractor while he walked behind the plow. You got to understand that while my Mom is a hard worker who will always help whenever she can... she had never operated farm machinery before that day. Dad got her out there, explained how the clutch was the same as in our o
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