There it is in a nutshell. Parts man isn't a $50,000 a year job, and the people smart enough to perform the job can easily earn at least that much doing something else.
Parts man is a $8/hr job, and you're going to get $8/hr help. That means lots of turnover, lots of "green" people behind the counter. They're never there long enough to really learn the job, let alone handle off-the-wall requests.
Truth of the matter is, 99% of the people that walk in these places need X part for Y car. Their computer system works admirably for that.
Time is also money. It takes time to look up a part in a book, and often it's something stupid and cheap like an O-ring. In the time it took to dig up that 50-cent O-ring, that person could have serviced half a dozen other customers looking for high-profit items like brake parts, windshield wiper blades, and batteries. Your lost business is not having a financial impact.
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Today's Featured Article - The 9N Lives Again - by Tyler Neff. I often reminisce about the good old days of my youth when I visited my grandparents on their farm in Moorefield, West Virginia. I lived in Middletown, Maryland, which was about two and a half hrs away from the farm. During my summer vacations I would spend two weeks helping granddad Wilmer with his farming duties. Wilmer and his brother Weldon owned the �Neff� farm. Th
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