I was a parts manager for a number of years, during the period when the industry transitioned from paper catalogs to computer catalogs.
Most of the folks who came around selling computer catalog systems for multiple thousands of dollars, and then the upgrades/updates for "only" hundreds a month, used the line that you could do away with experienced, high-priced countermen and replace them with any Joe Potsmoker off the street.
So what happened? A lot of us old, experinced parts guys got laid off/fired/whatever, and we were replaced with Joe Potsmoker, Dan Drunkard, and Paul Pillpopper, who would work for minimum wage.
The result is, folks like you get lousy service and walk around mad, but parts store managers have slashed payroll as low as the law will allow...so in the eyes of the manager, MISSION ACCOMPLISHED.
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Today's Featured Article - History of the Nuffield Tractor - by Anthony West. The Nuffield tractor story started in early 1945. The British government still reeling from the effects of the war on the economy, approached the Nuffield organization to see if they would design and build an "ALL NEW" British built wheeled tractor, suitable for both British and world farming.
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