Not trying to lecture. Just pointing out that you're not being singled out for discrimination by FoMoCo. They have policies and procedures, just like insurance companies have. Assuming the "Dr." in your handle means anything, then you should know that, in order to get reimbursed by insurance companies, you have to follow the companies' procedures. The Ford dealer is similarly constrained as to following company procedures in order to get reimbursed by Ford for warranty work. So if they filed a claim on your truck for a replacement battery, and they didn't follow factory procedures, the claim most likely would be denied. And since your warranty claim has to be handled through a dealer, the dealer is constrained by company policies and procedures.
And the reason that these policies and procedures exist is that there have been abuses in the past that had to be addressed, whether the problem was unscrupulous dealers or unscroupulous customers. Like everything else, a few bad apples has caused them to make the procedure more complicated for everyone involved.
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Today's Featured Article - Magic Moments - by Tyler J. Woods. Magic moments don’t just happen. You have to help them along. This morning, I got up early. It is my day off from my regular workweek and I had a lot of things to do. It’s fall, and with winter coming on, there is a lot of work to do before weather closes in.
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