OT Good service, bad service........ got me thinking!

So the post below got me thinking about good and bad service.... and just how the bad service sticks with me, and is soooo memorable. However only fantastic or over the top service equals those bad service memories! Are we all like that?

#1 Went to Olive Garden last night for dinner, they gooffed took us a hour to get our table they promissed us in 15 mins.

#2 Last month I needed parts for my CAT loader, sat on the phone on hold for 35 mins, to order the parts I looked up myself in the parts book I had to buy! ($140 for a seal, a gasket and a nut)

#3 Went to Home Depot Sunday, trying to price a building I want to build. Went to the front desk, asked if they could give me a list of framing lumber prices I could take home and use to calculate with.... they said sorry, gotta come back on Monday. Lowes is right down the road.

#4 THIS ONE REALLY BUGS ME, wife and I don't carry much cash, yet with my Mobile card, go to the MOBILE station and buy fuel for the truck and they only allow me to buy $100 per visit. (for truck with 85 gallon tanks) (and buy cans of off-road for our loader and tractor) BILL IS PAID! (Shell does the same)

#5 For my CAT loader, local company here in the Southeast, called Wilson Finley,,, specialize in undercarriages. Helped dummy me with all my work, took me in the shop showed me how to, gave me pointers etc etc... Great service.

#6 Folks on this forum...... very helpfull! Witnessed lots of people going out of their way to help people they never met before... for free!

Geezzz ran out of good examples.... see what I mean!

L.

Went to a Case sales training school years ago. They stated that a customer would complain to 27 other people about a bad buying experience, and only 3 about a good experience. That fact has always stuck with me. Wonder what the numbers are today now that we have the internet.

Unfortunately,it's human nature. They say when you're gone,you'll always be remembered for the one worst thing you've done in your life.
God,that's depressing.There's gonna be a lot of people p!ssing on my grave.

Great point, gripe here and 100's see it, maybe more.

L.

rr - not me, but I'm gonna have it put in my will that they gotta ME bury me under a plastic sheet!

Know how you feel on #1. Was a regular customer at a chain restuarant. When the good servers were on duty they would always acknowledge I was there, even if busy, & at least set up my coffee.
If they are busy, I don't mind waiting my turn. But when they aren't busy & just stand around twiddling their thumbs i get annoyed. That restuarant is now gone. Don't know who left first, the good help, then the regular customers, or the regular customers, then the good help.

Just a hint for problem #4. Most "pay with card at the pump" stations have a $75 or $100 limit per transaction. Check the tag on the pump. This is a card company rule to help control loss in case of theft of cards etc. Kind of a pita, but that seems to be the way it is nowdays.
If you need more, hang up the hose, swipe the card again for a new transaction, or press "pay inside", them settle up with cashier when done.
Willie

Yes I get that. However here they require you to come inside, leave your license (after waiting on the line) then go back out and pump, then back to the line and now time to pay. I've also noticed lately you can not re swipe for about 5 mins... they block you.

Therefore my protest is, I pump till the limit, and leave therefore not rewarding them for the treatment. They sell me $100 instead of $?? more.

Lloyd

YOU FORGOT #7,, Posting on ytmag!!!!!! PRICELESS

Nearly 12 years ago, I had a remodeling business officed in my house. I wanted 2 phone lines-the cable company was just starting to offer digital phone service, and they were very cheap for the second line. They had to install new cable from the pole, new box outside of house, then run a phone cable into the house, and split it inside. Took the guy several hours, but could tell he cared and was taking his time to get it right. Everything worked nice when he left. Next day I decided to call and complement him. They did not have any clue where they should transfer me-they were only set up to take complaints! One lady finally told me to tell her, and she would pass it on!

you want BAD SERVICE just take your truck to Truck Country in Kaukauna WI. that place is just the worst. but they sure can charge

This is a one for good service. Son was on the return trip from Madison World Dairy Expo with the show string. One old girl decided it was time to have her baby. Gooseneck was well bedded. and she ha a lot of room. Son pulled into rest stop some place in Illinois. Cleaned up in Restroom after delivering a nice big heifer that was came backward. Got in the cab of Big D hit the starter and not even a grunt. Got on is cell phone with a friend back in Oklahoma who was from Illinois Got the name of Cummins dealer to get a new starter. Dealer had starter and asked how it would be paid for? Son said " CASH" "I'm on my way". By the time he got there son had old starter off and put on and hit the road. THAT WAS REAL SERVICE.
gitrib

At work we used to say that 10 "attaboys" is wiped out by one "awshit"

Good Service. Driving through the Hampton Roads area on my way home from NC. I had a bad vibration and weird feeling in the steering. Pulled over thought I had a flat, all four were up and good. Drove about one more mile up I64 and knew something was broken, stopped and checked. Right upper ball joint was broken. Very lucky the way the wheel laid in it kept me on the road. Was seeing tow cost, probably overnight room, missed work etc. Flagged down a wrecker going by, he was on a call but raidioed for a rollback. Driver was there in about 10 minutes. He called ahead to a local shop, told them what was wrong. We pull in the lot and he starts to drop the truck, they wave us up to the bay door. Roll the truck right into the repair bay. As I"m filling out the repair order and paying the tow bill I see my truck go up on the lift. $64 parts and labor (plus the tow) I drove past the spot I broke down exactly 2 hours later. I wrote the owners of both the tow company and the repair shop as soon as I got home. Cousins Towing in Hampton and Pep Boys of Hampton.

Lucky that wrecker was going by.Must have been your day.

Cellphones are what gets me! I pulled a dumb one last weekend, I didn't have my phone carrier on my belt and was in a hurry so I stuck it in my pocket. The screen on the phone ended up smashed.
Go down to the friendly local Verizon dealer and get a new one no problem right? WRONG!!! We have a "family plan". First I need the passcode to access the account that is in my former wife's name. After a day I manage to get that from her and go back to the store. NO!! I need to have the passcode and former wife present! So after 2 days Passcode, former wife, me and dead phone present and they don't have a replacement for my phone! I don't need the latest 'mega G technology', GPS, apps or any of that other crap.
I have my phone to make the occasional call or text and can live and breath quite well with out one. But the Verizon dealer insists that I can only upgrade to the next model and pay $100 for it. We've had this plan for 3 years and that is about how old my smashed phone is. This plan costs about $150 a month, Wouldn't you think Verizon would have enough customer savey to help out on a $30 phone? I'm not adverse to paying to replace my phone, I just don't want to be screwed doing it. I'm thinking of just leaving that plan to the former wife and kids and getting my own account (with another carrier) that cares a little, or even going back to the prepaid Wally world tracphone I used to have.
Amazingly, I haven't felt compelled to be nasty about this, even though I've had to 'inconvienence' the former wife to help me on this.

I took my Blu-Ray player in to HH Gregg because the sound wasn't working, it's under warranty. They told me it could take up to 6 WEEKS to get it back. I asked why the heck it would take that long, and she said "Well sometimes they have to get parts, and it may take a while". I told her (loudly) that I was in Iraq, and it didn't take 6 weeks to send something to and from there in a combat zone. They had a "Sorry for your luck" attitude as well. They've seen the last of my money.
On a good note however, a place called MicroCenter has given me good service. I took in my laptop and said that I had just returned from Iraq and I wanted to get it cleaned since it's real dusty there. He had the tech look at it and they said it was actually pretty good and for me to just buy a can of Dust Off, because that's all they would've done.

Most any Government agency isn't out to help the general population.
Sav a Lot grocery will have lines of customers and a cashier will just walk off, the manager asked the other cashier where so n so went and the cashier didn't even tell anybody. I like standing in line while the cashier and whomever are catching up on the latest.
Have walked out of resturants waiting to be waited on.
Don't expect mush out of people, just do your job.

Several of us go to McDonalds every morning- free newspaper, free coffee with Mickey D cup, can't beat it. We do buy something once in awhile, so aren't complete ciphers.

Our regular store was closed one morning, so we went to the one at WalMart. No free paper there, so had to buy one. Rack right beside the single checkout stand that was operating, and about 7 people in line. I just showed the gal the paper, and laid down my 2 bucks, without getting in line.

About 5 minutes later, the shift manager shows up at our table in McD's, and you'd have thought that I tried to assault the Queen. She wanted to give me back my money, and make me go stand in line with my paper so clerk could "swipe" it. I was feeling a little fiesty (and didn't much care if I got kicked out of Wally World), so said, nonsense, just take my money back to her and have her swipe one of the papers from the rack. No, that wouldn't work. Well, its gonna have to work. She fussed and fumed a bit more, then turned on her heel and left.

Then came back in a minute or so, and gave me 50 cents change! Never did figure that one out- Maybe Wally sells newspapers for less than the listed price? Dunno . . .