hydraulic hose rip off frustrating

farmer boy · Dec 8, 2010

I really have no idea what hydraulic hose price is cause I haven"t bought it for a while. I needed two hoses for the snow blower chute rotation. About 5" a piece. The hose cost 4.11 a foot for 3/8 hose but the guy charged me for 11 feet total. two pioneer fittings cost 6.50 a piece 2 swivels cost over 15 each. the guy doing it didn"t want to listen to a thing I said i told him I had a pioneer fitting so I only needed one but he went and got two for some reason. I told him atleast 4 times that I had one so I only needed I so about the only thing left for me to do was yell at him. on top of that who the heck puts swivels on a 5 foot hose. Ended up costng about 115.00 for 2-5" hoses. Just ------ at them right now. I also told the guy that 1/4 inch hose would work but he just had no interest in listening to a thing I said.

LOU from WI · Dec 8, 2010

Farmer boy. Next time look at Surpluss center. We have bought fittings. hose etc. Got what we needed ,had the fittings put on local. No hassle no foul. LOU

Bob · Dec 8, 2010

The customer is the BOSS, the seller either does it as instructed or you (I) walk. Enough said!

Anonymous-0 · Dec 8, 2010

(quoted from post at 20:28:28 12/08/10) The customer is the BOSS, the seller either does it as instructed or you (I) walk. Enough said!

May be different attitudes in Canada.... About the same here in Germany, aggravates the hell out of me.......

ericlb · Dec 8, 2010

thats redicioulos, i would have left it on the counter and left 2 months ago i had a fuel line made for my dump truck out of hydraulic hose and 2 ends, i think it was 3/8 it was about 4 feet long, and cost me 30 bucks plus tax, however i might have got a break as i spend a lot of money in that parts store

Cockshutt Mike · Dec 8, 2010

Sometimes people just don't want to do there job and it is very frustrating. If they would just do there job it would go so much easier for everyone involved. I called a friend of mine who is a manager at Napa about 25 mile from me. I ask him if Napa listed exhaust from converter back for my Dodge truck. He looked it up, gave me a price, told me what was in stock, and that warehouse had the muffler that wasn't in stock and all this was done within about 2 minutes. So I decided rather then drive 25 mile I would get it from local Napa. Call local store, was told, no listing, might be able to get some type of universal muffler and pipe. Both stores get parts from same warehouse (distribution center) and have the same Napa computer system. This tells me (1) the guy just didn't want to take time from his day to take care of me (mr customer) or (2) maybe in his defense maybe he was in need of more training or (3) just stupid. Take my word for it, reason was combination between number (1) and number (3) but it is very flustrating.

toadady · Dec 8, 2010

i always follow Rule #1, the customer is always right, if they come to me telling me what they want, i always double check and see if it is what they really need, and give them the option of both, and then go by rule#1 ,

i don't know why the tech would want to put 3/8 on a small/slow shute rotator, and those pipe swivels will leak in the packing over time. i try not to use them, usally it's cheaper to go with a solid end and the swivel adapter seprate, besides, the one end had a "pioneer" fitting,so it would be free while tighting it up.

sorry if i'm rambling my father has operated his own INDEPENDANT parts store for 38 years , i grew up in the store, and have been a actuall "employee" for 15, but i was slinging parts ever since i could read, so posts like these rattle my cage.

TripleRange · Dec 8, 2010

I've bought that kind of stuff at the local farm store and put together myself. One 5'hose, swivel fitting and 90 bend for $25. It was for a hydraulic operated spray pump.

Anonymous-0 · Dec 8, 2010

That is a ridiculous price! Did you try to talk to the manager or owner of the place? Some of these guys must figure they get brownie points for a higher sale. I think they turn customers away instead. I went to Princess Auto(similar to TSC) to get some hoses cause they were the only place open on Sunday. I told the guy I needed 2 long hoses and 2 short hoses and told him what the overall lenghts should be with fittings. I even had the old steel line to show him what I was doing. He said it would take about 20 minutes, that's fine. I looked around the rest of the store and went back to get the hoses. He had them nicely coiled up and I paid for them and went to put them on. I realized why he coiled them so nice. He forgot what I told him and made them all the length of the long hoses. I was an hour away from the store and really needed my machine. The hoses cost me about $60. Anymore I would have took them back. I wasn't too happy. Another time I went to a different hose place that I've used quite a bit. I blew a hose on the tractor loader. I took the old one off for a sample. The guy cut the hose to check the ID and measured the length, about 26". Then he went and cut a piece of hose and brought it over to put the fittings on. I looked at the hose and it was some kind of extra heavy duty Actic grade hose. I explained it's only for a utility loader and don't need the most expensive 4000 PSI hose. Then the guy gave me a whole bunch of attitude and walked back over to the hose shelf mumbling and carrying on. He came back with another hose and used it but I'm almost certain he still charged me for the more expensive hose. I've spent close to $1000 there over the years but not anymore. That's the only time I've ever had bad service but that's all it takes for me to go elsewhere. It's getting harder and harder to find places with good customer service anymore. I'd be complaining to the manager. $115 for hoses you described is more than a rip off. Dave

M-MAN · Dec 8, 2010

Next time visit your local tractor dealership & see what they have hanging on the back wall. When remotes, loaders, etc are installed the left over hoses end up on the back wall. Most are new & can be had fairly cheap if you ask. They will never volunteer that info.

36 Coupe · Dec 9, 2010

Next time look at hydraulic brake hose.I would have left those hoses with him.

paul · Dec 9, 2010

Farm supply & Fleet & Farm type stpres ty[ically have pre-made lengths on the shelf, can be a lot cheaper than going into an unknown store that rips you off.

Did he put the hose ends together for you, little confused on you having one; you just leave the pieces you don't want lay, and pay for the pieces you take.

--->Paul

Traditional Farmer · Dec 9, 2010

2nd that on Surplus Center and the shipping costs less than a ride to town

Tom-TX · Dec 9, 2010

Why did you pay for it? Did he hold you down and remove your wallet? Better sharpen up your communication skills. It is your fault if you just stood there and took it and paid for it. Why complain to us? Tom

Anonymous-0 · Dec 9, 2010

(quoted from post at 05:49:49 12/09/10) Why did you pay for it? Did he hold you down and remove your wallet? Better sharpen up your communication skills. It is your fault if you just stood there and took it and paid for it. Why complain to us? Tom

And people complain about MY people skills............ :shock:

John Harmon · Dec 9, 2010

Why did you not take a walk and avoid the frustration??

RodinNS · Dec 9, 2010

That's one side of the story...
Question is... why did he do what he did? Did he explain?
I've seen lots of times where I might go looking for say 3/8" hose and have to settle for 1/2" because they didn't have the right fittings for 3/8". Likewise... mabey he didn't have straight female fittings so he used swivels... and probably that is the case because there's a negligible price diffrence between them and it allows them to inventory less fittings and still get the job done... because 90% of the people that come through the door want/need swivels. You just happen to be the 10%. Oh well. As far as the price of the hose is concerned... ~4 bucks per foot is right about on the mark around here for a good 2 wire Gates or Parker hose. I use them as examples. Aeroquip and various others would likely be about the same. Now if you want to go buy a 1 wire thing like Dayco used to sell which is nothing more than a glorified heater hose... and it's rated for pressure today and will blow up in 1 year... then yeah... you can probably get it for 1.50-2 bucks a foot.
The fitting prices were also about normal for here. I've paid a lot more for some fittings. As far as the pioneer couplers go.. that may again go back to the fittings. If you wanted something in pipe thread and he didn't have it... but he had JIC or ORB... what's he to do? Give you one of each hose or the wrong nipples?
Ofcourse mabey he was just being an arsehole... but these are some possible, very plausible reasons for him doing what he did as I've dealt with these many times before.

Rod

mkirsch · Dec 9, 2010

Read the OP's post a little more carefully.

It sounds like he had a SERVICE TRUCK come on site, custom make, and install the hoses for him.

No wonder he got soaked!

El Toro · Dec 9, 2010

Look for Colliflower the next time. You can have them make your hoses or you can. You can buy reusable fittings and make them yourself. You do need a vise. Hal
PS: Here's a 5/16 hydraulic hose I made for my garden's hydraulic lift.

Goose · Dec 9, 2010

If you're referring to the Surplus Center in Lincoln, NE, the place is great.

It's only an 18 mile drive for me, so I have no reason to order on-line from them, but they almost always have what you want and the guys on the counter are a joy to work with.

Brad Gyde · Dec 9, 2010

I guess I'm a lucky person..

My neighbor has a very nice shop, with necessary hose making equipment, as well as more fittings that some farm dealers around here.. We get hoses made for cost, plus a small profit (last I knew, he charged 15% above his cost)

Before his old shop burned down and they built their new one, it was "self service".. Walk in, make what you want/need, write down what you used, and a week later you got a bill.. With their new shop, the "security" is a little tighter these days LOL..

Can't say even at the discount prices that I wasn't shocked once or twice though.. The price of some fittings is scary...

Brad

rrlund · Dec 9, 2010

You're a WHOLE lot better off if it's a common size,to go to TSC or some such thing and buy them ready made. Learned that a LONG time ago when I had one made at the Ford dealer,then walked up front to pay for it and they had the same thing ready made and boxed up for half the price.

RodinNS · Dec 9, 2010

I didn't read anything about a service truck... The prices are normal for here.

Rod

flying belgian · Dec 9, 2010

One thing he may have thought the 1/4" would operate the chute to fast.

rustred · Dec 9, 2010

you didnt say if the blower had 1/4" or 3/8 " hose on it . so i take it the guy just rebuilt what you came with or needed. everything sounds normel to me in the price department, and i think he knew what he was doing. just have to quess what it may cost then double it.AND with 1/4" hose you would pretty slow blower movement in cold weather.

Anonymous-0 · Dec 9, 2010

The problem with ready made hose is that it has a shelf life and there is no way to know how long it's been on the shelf. Some OEM's even caution about buying ready made hoses. Dave

Anonymous-0 · Dec 9, 2010

The speed is controlled by the flow, not the hose size. 1/4" hose might restrict the flow and be even slower. Dave

Ken Macfarlane · Dec 9, 2010

We've got a place that makes hoses here, you have to keep an eye on them as they love to toss those wide sweep 90's into hoses. Last one they did that one 90 was 30$ by itself.

Last few times I've gone to princess auto but the mobile cat guy I'm told can make hose cheap around here.

JML755 · Dec 9, 2010

I've had hoses made by the local NH dealer for reasonable prices. This fall I went there for one and they didn't have the fittings. So I had the hose made by discounthydraulichose.com. Had it in 3 days from when I ordered it online. It was 4 ft of 3/4" R2 hose at 2.14/ft and the JIC 37 deg fittings were a little over $ 6 each. Total cost including shipping to my door was $31.95. Very satisfied. If you don't need it RIGHT NOW, they're a good choice.

While back I bought a few of their reusable fittings with various size reducers/adapters and some hose for emergencies. (about $100 worth of stuff) Tried to use it as a temporary fix this fall but the length of the reusable fittings plus the extra length for the adapters wouldn't fit in the joint of the backhoe arm where it needed to go. Didn't tell the wife as she had questioned why I needed to buy those at the time and I had explained how I could quickly put a temporary fix on a problem in the field. Just added it to the list of stuff she doesn't know about where I've spent money that she's questioned. Maybe I should start listening to her. :roll:

Anonymous-0 · Dec 9, 2010

that's a new one been making and selling hoses for 30 years and that's a first. shelf life????? do you change out your hoses very year ????only reason OEM don't like off the shelf hose is because they lose a sale on a over priced part

bison · Dec 9, 2010

You should have just walked out and gone somewhere else.

RodinNS · Dec 9, 2010

...and the 1/4" hose will cause restriction, thus reducing the flow... by a significant amount I might add.

Rod

Anonymous-0 · Dec 9, 2010

farmer boy,one question is answered right away. you first say you have no idea what hydraulic hoses cost because it has been awhile. our 3/8 hose(gates) is 5.99 a foot so you did ok at 4.11. i know you meant your hoses were 5 feet instead of 5 inches as you posted. i have pretty good eyes but i can't really tell 5 feet from 5 and 1/2 without a tape measure. if your hoses were over 5 feet that explaibns getting charged for 11 feet. i also don't understand about the pioneer fittings. i crimp pipe thread, jic, flare, o ring, flat face o ring, etc but do not crimp any kind of actual snap coupler on the hoses i make. also if you are like the guys around here it is kind of good to have a guy who can make you a hose on a sunday afternoon with a rain coming...napaguy

Nebraska Cowman · Dec 9, 2010

Just be glad he had it. If the merchant can't make a living selling parts he is going to quit and do something else. Then what U gonna do?

Roy Suomi · Dec 9, 2010

I had a portable hose crimper in my service truck years ago.. The crimper cost 700 bucks plus I had a grand in fittings and hose and I might add, that wasn't enough inventory..Making onesie , twosie hoses takes a looooong time to recoup the cash outlay for the equipment... Profit is a long way down the road when making hoses..I usually go to my local NAPA store for Weatherhead/Eaton hose assemblies..

gbs · Dec 9, 2010

if you really want sticker shock just get your friendly cat construction dealer to come out with his service truck, try 4500 dollars to replace 2 resolvers and repack a swing cylinder 3 1/2" x 8" replaced cylinder pins ,they ordered the wrong size parts also charged for extra trip

Anonymous-0 · Dec 10, 2010

My dad sold equipment to golf courses that was all hydraulic. The OEM's recommended changing hoses every 5 years on machines like greensmowers. The OEM's wouldn't warranty hoses over 2 years old that were new but had been on the shelf. That's why it's good to buy custom made hose from a place that sells a lot of it. A leak on something like a greensmower could easily cause thousands of dollars in repairs to the course. A catastrophic leak could completely destroy a green. It can cost over $30,000 to rebuild a green. Bent grass seed isn't cheap. They're using lots of biodegradeable hyd. oils in new machines now. Dave

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