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Dodge Warranty Confusion Need Advice

R

rdandersom

Member
I have a 2007 Dodge Caliber.I bought it in December 2007 at 13000km and purchased an extended warranty.Now it gets complicated.

After a month I got a call from the Dodge dealer explaining that Chrysler Canada's computers wouldn't allow them to register the extended warranty I purchased because the original purchaser (or leaser) had purchased the deluxe version of the warranty when it was new and this warranty was still in force.They cut a cheque for the value of the warranty I bought which was applied to the loan on the car.

Everything has been going well until Saturday when the service manager tried to charge my wife for an oil change.They claim that the warranty has disappeared from thier records.Shouldn't it be a case of typing the VIN into thier computers?That's how they found the warranty in the first place.

I am going to a competing dealership tomorrow to see what they say.I bought the car from a large dealership with a good reputation but now I'm not so sure what to think.

What would you do?I suppose you could say I have had 3 years of really good service from them for free but that really isn't the point here.
 
Let me see if I got this right, you get a warranty and get free oil changes? Never heard of such a thing.......Im going to have to look into that!
 
See if you can get anywhere with Chrysler Customer service. Dealer's are often staffed by young guys who work cheap and really don't know much if things get complicated.

Best of luck on your DCX product.
 
Friend had trouble on his Calabre front end. Large dealer said sorry your waranty ran out an for 700dollars we can replace tie rod ends. Went to another Dodge dealer in Belfontaine oh an (Ann Scmidt) an it was replaced free cause they checked an it was in waranty.
 
I believe it is called the Gold Warranty.It covers everything but bulbs,brakes ,wiper blades and such All oil changes and tire rotations are basically prepaid.
 
I just called my brother in law, he has the top of the line warranty, here in the states, Dodge offers. He thinks it may be called the Golden Member Warranty, he just doesnt know because he hasnt had to use it. He doesnt get free oil changes.
 
It wouldn't be Warranty Gold, would it?

When I was a Claims Adjuster, we used to process some of Warranty Gold's claims. And I can't imagine oil changes being covered unless the price of anticipated oil changes were added to the cost of the contract. However, if you have an engine failure, you'd better be able to prove you had the oil changes done at the appropriate times.

BTW, what most people refer to as a "warranty" is actually a service contract. There's a big difference. Warranties cover defective parts, service contracts cover parts that fail from use. A warranty covers a part that was defective when manufactured, a service contract is an agreement to pay for certain stated parts if they fail during a certain amount of time.

I could expound on the warranty/service contract business for hours, but it's bedtime.
 
Lot of dealers in Oklahoma give "free" oil changes for life,I went to kansas and saved enough to do about 50 oil changes.plus I don't have to pay intrest on my oil or wait on some goof ball to do it.
 
Are you in Canada or did you bring the car down to the USA from Canada?

Snooping around their sites, seems nothing like that is available in the USA.

Service contracts of various types, not well specified, are mentioned, but _not_ available in the USA.

Also keeps saying those things are not transferable to 2nd or more owners.

Seems odd for oil change to be part of a warrenty, you got a real odd deal going there that most of us will not be at all familiar with. Perhaps you need to be looking up a Canadian 'service contract'?

--->Paul
 
If he doesn't have anything in writing that states he has an extended warranty and he doesn't have proof of paying for an extended warranty he probably doesn't have an extended warranty.

Given the service I've gotten at a Chrysler 5 Star dealer the warranty was worthless anyway.
 
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