OT/ Verizon vs Frontier - change of phone carrier?

Got a letter today that Frontier (whoever they are) are my new communications company. Change of service provider notification. Anyone else getting this???? Did I just get bumped to a new carrier??? Or is this legit?

I called their 877 number, and after a whole bunch of runaround, and computer back and forth, I got to talk to a real human. She didn"t have a clue, except that they sent me an email. (They did not.) Then she decicded they did not provide computer communications and transferred me to another person who was in charge of telephone service. She got snotty, and I asked for a supervisor. Finally after an eternity on hold, supervisor came on, but would not release any information, until i gave her an account number, which I didn"t, so then she decided if I could guess to the nearest cent what my last bill was....

Not the way to welcome the apparently large number of Verizon customers that they alledgely have inherited, if indeed they bought out Verizon. I told her she was a mere inches from loosing the account. I can live with a cell phone. If it wasn"t for all the people who need to contact us by the old number, I"d chop it off in a second.

I got the Frontier (welcome?)letter today also. I think Verizon is dumping the landlines and going more toward cell.

Verizon sold the landline part of thier business to Frontier. I assume as it is becoming increasingly less profitable. It"s Legit

Did I read that right. You were talking to a frontier rep about your account and you wouldn't give them your account number? They are just trying to protect YOU. Sounds like you are the one with the attitude.

Gordo

I got one today too Ray. I'd heard on WOOD radio a while ago what everybody else is saying. Verizon sold their landline business to Frontier. Maybe I can get high speed from them. Verizon didn't offer it out here where I am.

Haven't got a letter from them because we quit Verizon a few months ago, Got a Smart Phone from Walmart $30 a month for 1000 minutes free 411 and some Internet. Got to transfer our old number. No contract, they use Verizon towers so service at our house is good.

Haven't got a letter from them because we quit Verizon a few months ago, Got a Smart Phone from Walmart $30 a month for 1000 minutes free 411 and some Internet. Got to transfer our old number. No contract, they use Verizon towers so service at our house is good.

Have had Frontier here in northern NY for a few years now--my experience with their customer (dis)service department has been absolutely terrible--I've been told lies about how much switching service packages would cost, signed up for one thing and been billed for another (more expensive, of course) package, had my bill raised two months in succession with no warning or explanation while on a "pay one price" plan, then not credited the difference when I called to tell them what happened, etc. etc. etc. I'd like to keep a landline as cell reception out here in the boonies isn't the greatest, but I'm one more lie or screw-up from going to a cell-only plan myself.

verizon is selling off a bunch of thier rural areas to the companies that specialize in rural customers.

Its legit in most cases... approved by the puc, state and feds... So yes,, you probably have been sold off to a rural telephone company.

http://gigaom.com/2009/05/13/verizon-dumps-rural-access-lines-for-8-6b/

Verizon made it known long ago that they want to get out of the local landline business and filed accordingly in the states that they provide service. Frontier is now your local carrier.

Do a Google Search for Verizon gets out of local service, or Frontier takes over local service from Verizon, etc.

The company that I work for, AT&T has begun filing in different states to do the same thing.

Funny about this, is that now I work for AT&T after merger, after merger, but I was Illinois Bell, until the 5 regional states of Illinois, Indiana, Michigan, Wisconsin, and Ohio became Ameritech, so I became Ameritech until we merged with Southwestern Bell and became SBC, until we bought AT&T for the name, and are now AT&T. But here's the funny part about it...AT&T pushed for divestiture (breakup) harder than anyone, because they didn't want anything to do with local service. They only wanted long distance and leased lines. But then the internet took off like gang busters, and AT&T tried to get back into the local service by buying TV cable companies and stuff, and nearly going broke doing so. That's how we bought AT&T for a pawtry $16 Billion, because they were almost gone. Now...Verizon and AT&T want to get out of the local telephone business and only do cellular and Uverse (bundled TV, internet), but you wait until Frontier finds its nitch in a few years and that whatever new service takes off, and you'll see Verizon and AT&T kill themselves trying to get back into the business. These things go in circles and little guys starving for business fight, scratch, and claw to survive and grow, while big, lazy fatcats become a thing of the past. I hope to be retired and invested elsewhere by that time.

Every now and then, I run into a couple of Verizon techs about lunch time, and while we share lunch, we try to out do each other with bad management horror stories. So far, its pretty much a tie, and those guys hope to retire like me. Nice fellas. Who knows, maybe one day the Frontier guy might ask to sit in for lunch as well.

Mark

Gordo - I"m not giving my phone account number to anyone... If they were a fly-by-nite company, I got enough trouble, without them having an account number from a company I do business with. Their letter didn"t explain that they acquired the Verizon holdings, just announced they were our new carrier. Could have been far more user friendly.

We got our land line switched too. Verizon sold to Frontier. So far np problem, but it hasn't been long. Cell phone only is not a good option, signal not that good.
Paul