OT/ computer Q-Books---very long post

I have been using Q-Books for fifteen years to twenty I would guess. I have liked it real well, and made business alot less time consuming.

This fall I purchased a new computer, so did the Vista thing. So now we go down the money grabbing slope of new MS Works for spread sheet, and then Q-Books Pro 2008. I installed the Q-Books 2008 and could see nothing new that I could tell. After so many uses you are forced to register the software.

Monday I was getting close to the deadline so I went for the registration part. I called Intuit the company that makes Q-Books, and got nowhere so they advanced me to the Tec department. I should have hugged the english speaking dude over the phone, because from there forth --EVERY FREAKING person was from India. Most have learned english from a bubble gum wrapper.

Found out that 2008 did not install and was using 5.0 that was on my old computer. Only one out of a thousand will work with Vista, but mine did just fine.

The India lady run my computer from India and downloaded the software for me and all was well.
Exactly 1 hr.

Tuesday I tried to use it and it was gone. I called again, and simply got recordings to use a web page for support. I finaly went the registration route to speak to a human again. But now there was no record of my registration either. All tecs are busy serving other....

Finaly a India lady, said no record of registration, but for $70.00 I could talk to a tec dept. I said no way, Then for $39.00 per month....and before it was all said and done she chewed me out for buying it at Wal-Mart instead of from them direct. $199.99 I paid and figured they must make it right...very loud and foul language on my behalf, threat of law suit etc. before I was transfered.

Still no record of my registration, then we tried for half hr to have that person operate my computer, did not work so he said he would transfer me to the lady that did it on monday...hummmmmm...no record of my call, no registration...but he knew who delt with me on Monday. She was one out of hundreds of tecs she told me and buy golly the guy transfered me to the correct lady.

She claimed the only way it could of been taken off my computer is by someone at my desk. I slept at the keyboard till two A.M., And the door was locked.

They got me going now, but they realy had me mad to say the least. But when I went postal on them I did get away without any charges. This was Three hrs and twelve min. of fighting.

So anybody dealing with Intuit..bite them in the A$$ and stick to your guns..you may win also.

My question is HOW CAN I GET EVEN WITH THEM?

I got a new one this fall too, love the choices... Vista Vista or more Vista. They made me all the offers to get new software included. Bah humbug, figure Id see what was on it and go from there. I had about 10 sets of senior pics to finish editing...... no Photoshop. I've got 7.0 and 9.0 CS1 and CS2. No, they want me to drop 2000.00 and buy CS4. That and my printer drivers dont work, and HP doesnt make Vista drivers for my printer. Its a lab quality 5 cartridge job, almost a grand to replace all the ink, and naturally Id put all new ink in it.

I refuse, absolutely refuse to spend an extra 3 to 5 grand. Got to poking around and got an idea. I pulled the hard drive out of my old XP machine, unhooked the Vista hard drive. Turned it on and viola', it booted XP just like normal. Catch was, the ethernet card in this computer wont run on XP.

Then I reconnected the Vista drive and changed the bios boot order so it boots to Vista. If I want to do pic editing and printing, I escape to bios and boot the XP drive.

Im not sure if any of this will work for you, but at least its a way to save your XP stuff.

I found a website to transfer from xp to vista, but with that download they changed my desktop, lost printer settings, and then of you know the story. This stuff is free, but good stuff that is so great everybody must have it crap is in your face at all times.

I think I'm in good shape now anyway. Thanks for the information.

Kinda ticks me off when you purchase stuff, you have no idea of hidden costs / extras untill you open the package. Then you can't return the open software.

I have no problems buying new stuff, but I sure refuse to by from a demanding, high pressure sales person.

I guess my post was to help others make a few decisions, when upgrading. It is sad to say the least that our country has gone this way. Kinda think we must learn to protect ourselves as best we can in our comunitiy.

In your case it may suprise you of the stuf on line to convert your printer etc. But I'm sure you have been dare an don dat.

Thanks again! NE IA