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TSC -- What I dont need..........

C

Clefus

Member
Little TSC rant...cant help but get annoyed every time I go there when the feedmill isnt open....

I bought some fencing hardware..insulators, smooth wire, ect inside.....also told the checkout clerk I needed some treated posts, t -posts, and 3 rolls of barbed wire....paid for it...was told there would be somebody outside to get the wire and posts loaded...( outside there is chainlink and gated area...you can access it from the store but they open the gate)...
Pull around parking lot...notice gate open and miss manager at gate...
I pull thru straight to the barbed wire pile...about a 150 feet back the lot....as I look in the mirror while shutting the truck off, miss manager is waving her arms in the air....
I get out and she snottily says "Where are you going?"
I reply amazed and jacked....."Do you want to carry it out for me??
She says the "fence posts" are over there......
I said yeah...but I bought wire too.......
She says snotty again.. "they only called out and said it was fenceposts".....
I said again.." ...no problem if you guys want to carry stuff out to the gate..."....
Finally she got a few brain cells and "approved" my stuff......
off I went...

These stores annoy the heck out of me...anything I really need...they dont have.....plus the clerks have not a clue about farm stuff...and other stores around have prices as good but dont have the hours of convenience......stores that care will load stuff for you even though I am well fit enough to do it myself....

Anybody else find the same thing??
 
I must go to the same store, but they have opened another TSC going the other direction, and man what a difference. They have the shelves stocked, people ready to help, and are very nice. If you can find another store, do so. They are not all the same. Mike
 
TSC is ok for some things, but they basically cater to horse owners who have expensive pets. It's hard to find decent fencing supplies (the one here doesn't even carry fiberglass t posts) and plow parts, etc... are scarce. They are pretty good for shop stuff, though. There is an Agri-Supply about 35 miles from here and they are much, much better.
 
In the same boat as you guys with TSC. I have one within 13 miles, place never has what I need. I rarely go there except if I need something desperately and the local feed mills dont have it or it is after hours. I have found the local mills much more helpful, kind, willing to deal,reasonable prices and appreciative of your business. I feel bad for a couple people at TSC who work there as they try hard to help but the store is just crap. Also have a new TSC style store with much better prices than TSC, TSC had a 34 dollar muffler for my WD, exact same thing manufacturer and all, at Family Farm for 19 dollars. I will not be going to TSC any more unless it is a dire need. Give money to family feed mills or someone who better serves you.
 
I know that it can be a hassle, but I don't suppose that her day's centered around giving everyone a hard time. Sounds like a miscommunication to me from what you said about them only telling her about fence posts. Lesson learned, in the future stop and show the person helping us that didn't actually sell us the stuff our reciepts. No questions asked or mistakes that way. Admittedly, those folks aren't the highest paid for those entry level jobs, and sometimes there's a kid or two born and raised on a farm working there after school that has grown up mending or putting up fences or the like, and sometimes not. Sometimes we gotta work with folks.

Get your fence up? Good weekend for it here in Indiana. Good day tomorrow too to continue painting fence rails for as far as I can see. I aint going to enjoy it any more than I ever have, but it needs to be done and oughta be a good day for it just the same.

Good luck, and watch them barbs. They're like mosquitos or yellow mustard. Always manage to get all over ya.

Mark
 
I have found that it is a pretty good store for a lot of different things,BUT TRACTOR SUPPLY CO. is buy no means the correct name for the place!
 
Who gives a schitt what they do? As long as you have your receipt and your items, just get the heil out of there.

I wanted to have them load a 5x8 trailer onto my pickup truck since I wasn't going to run my a$$ around getting tags and schitt for it. The old fart in the forklift said, "that's dangerous, you should put it on the road." Now, I'm NOT having someone wise me up, so that trailer was sitting on my truck thanks to my retort.
 
around here the fun is in the lumber yards, you go in, and wait for the cluless employee to finally ring up your sale go out get in the truck, and go into the yard, 15 'yard helpers' standing around hands in pockets, but back up to the baged cement dock and get out...poof, not one single "pedro" in sight, strange,load 10 sacks myself and get in truck, go to leave and all 15 pedro's want to check my ticket, hmmm..
 
Guys, I recon ya'll must be lousy with Morons in your part of the world! Surly these are Your neighbors that you are talking about! Also you must not go in enough to make yourself known, Like every 4th Blue moon ?
Is TSC perfect? NO! Do the have a lot of our High School kids working there? Yes! Surenough beats going the Home Depot/Lowes for Farm & Ranch stuff!
I Just Do Not Have the Problems you are talking about @ any of the Central Texas TSC Stores! There are at least 4 different stores I frequent. Remember those are your neighbors you are talking about.
Just my observation from down here in Texas.
Later,
John A.
 
There aren't any lumber yards around me. Home depot and Lowes ran them all out. A lot of electrical and plumbing supply places are gone, this has been happening for years, not just lately. When I moved here there were 3 lumber yards, in one town. After Home depot moved in, there was one. After Lowes moved in, there were none.
 
I stopped by the local TSC to buy a boom pole. After loading it in my pickup, I asked for some soft line to tie it down and keep it from sliding around. They claimed that their insurance prohibited them from giving me any. I told them if the whole process was that risky, they could unload it and cancel the sale. They found some baler twine, but I won't do business with them unless absolutely necessary.
 
It's not her fault if they didn't tell her everything you bought. Maybe they've had a lot of problems with people trying to steal stuff? Your last paragraph is contradictory. If they annoy you so much, why did you go there in the first place? Could it be because they have more convenient hours? Funny, you say they don't have what you need yet they seemed to have the wire and posts and all the other stuff you needed! I agree that customer service is lacking in a lot of places but if you turned the tables, I bet a lot of stores would have complaints about customers. Maybe they were really busy and she's been dealing with a lot of impatient customers for the last 6 months. Sounds to me like she was just doing her job and you were in a hurry and didn't wait for her at the gate like you were supposed to. Most places will load your stuff and like to make sure you get what you paid for and nothing extra. If everyone just loaded their own stuff, you can bet some of them would take extra's if they thought they could get away with it. I think your rant is a little unfounded but that's just based on what you said. I wasn't there so I can't say for sure what happened. Dave
 
Unfortunately we brung this on our selfs. I know if I go to Menards I am in for hell getting loaded in the yard. But if I go to Braham Lumber I get a pro who knows what I want, were to find it and helps load just the right stuff. In and out no muss no fuss.
Menards = 2x4's $1.89
Braham Lumber = 2x4's $3.50
Were do I go. Menards hey $1.61 is $1.61
 
TSC sells cheaper because they keep costs down which means they are probably going to be understaffed and have young inexperienced labor.
You want top notch service then go a place that also charges accordingly instead of the cheapie place.You get what you pay for.
 
Home Depot and Lowes didn't run anyone out of business.The CUSTOMERS of the small oufits ran the small outfits out of business by going to Lowes and Home Depot.
 
TSC is what it is...a retailer; and the quality of retail help has gone down dramatically in the last 20 years as more and more "big boxes" sprout up. The folks that work here ARE your neighbors, so expect no more "expertise" than you'd get from your neighbor's sons or daughters.Expect the attitude that you'd get from neighbors as well- if you barge in and act shutty, you'll get that right back (do NOT expect "the customer is always right" anymore). Let's face it- if you were a jerk in a "mom and pop" back in the old days, pop tossed you out on your a$$ and told you never to come back- Joe Customer didn't start misbehaving in retail until the Big Box era when he could start going over people's heads to their boss in Chicago.
My biggest problem with TSC is their assortment- they have all this stuff, but they NEVER seem to have what I need when I need it. Since it's run by a bunch of old school WEstern Auto folks, I've always expected their buyers to have a better grip. But when I DON'T need anything, it's a great place to walk around and find stuff to buy!
 
Some VA TSC observations: Warrenton, Charlottesville, HArrisonburg pretty well equipped- Fredburg and Leesburg always seem to be outta control and outta stock! Different district management?
 
True, my local lumber yard went down the tubes due to the bad recession in Michigan and Home Despot and Lowes with their low, low prices. I liked my local lumber place, I build 2 decks from lumber bought their and other odds and ends. My cedar deck off the back of the house is very nice.
 
I've found the same thing; not all TSCs are the same. I like to just poke around to kill time, but some just don't have the stock. One store had lots of tines for tedders but very few cultivator parts. We have a "Family Hearth and Home" a few miles away that has a lot of implement parts, hydraulic fluids, tools, feed, etc. Plus a good selection of fencing, cattle panels, and King Cutter implements. On that note, why is it that the smaller seeder/spreader (180) is the same price as the larger model (500?) The smaller size meets my needs but I figure I might as well have the bigger one for the same money.

Larry in Michigan
 
No the customers did"nt kill Mom & Pop, Mom & Pop committed suicide.
My store will be open from 8 to 5 and till noon on saturday. "Oh those are your work hours, guess you"ll just have to go in late or get out early." "Sunday is the only day you have to do this project? Better make sure your list is complete,and you don"t break anything or run into a hidden problem, my hours are from 8 to 5." I like a mark up of 400% on my sales unless your a contracter that does thousands of dollars a month for me. I have three prices depending on who you are.
I only stock a couple of #5 dinglewhoppers,but I can have one here next Thursday for a 15% special order charge.

Big box store, Were open 7 to 11 7 days a week, sure most of our employees a clueless burt we have what you need on the shelf. Oh did I mention that we are open 7 days a week?
 
No the customers did"nt kill Mom & Pop, Mom & Pop committed suicide.
My store will be open from 8 to 5 and till noon on saturday. "Oh those are your work hours, guess you"ll just have to go in late or get out early." "Sunday is the only day you have to do this project? Better make sure your list is complete,and you don"t break anything or run into a hidden problem, my hours are from 8 to 5." I like a mark up of 400% on my sales unless your a contracter that does thousands of dollars a month for me. I have three prices depending on who you are.
I only stock a couple of #5 dinglewhoppers,but I can have one here next Thursday for a 15% special order charge.

Big box store, Were open 7 to 11 7 days a week, sure most of our employees a clueless burt we have what you need on the shelf. Oh did I mention that we are open 7 days a week?
 

Round here TSC is far from "cheap" they charge 20% more for everything compared to Rural king and Family Farm & Home.
 

I agree on the open hours thing....I like supporting local business as much as the next guy, but if you aren't open when I'm buying then you don't get my dollars. Most people hate Wal*Mart, but at least they are open when I want something and it's cheap.

As far as personnel, most of the time I'm buying something, I know exactly what I want, and if it's anything of significant value, I know more than the guy selling it because I've researched it.

My word of advice is to assume ALL store employees know nothing until they've proven to you that they do, especially in relation to hardware and feed stores.
 
If you understand that TSC is a 'yuppies/wannabe farmers' store and not a 'farm' store, you'll be much more accepting of their business practices.
 
Every new TSC store here is a bit different with each having a different manager and intended customer base. They didn't ask all of us that live 50+ miles away what we wanted in their stores till we told them and they are the wally world of ranchette supplies for the yuppies they think have all the money so keep that in mind before you ever go in there. I'm sure if those working there could make their living someplace else or on a farm or ranch they would but that's why they are working there. Get to know some of them and you may find some know more than you think or work there part time off the farm. In other words get off your corn cob attitude before going in there! Most of the TSCs do good if you find one here you can get along the manager for what you need. One they have in our area will be the last one I'll ever step in again just because the employees couldn't get mower parts ordered and in after 2 months!
 
TSC should changed to LGH (lawn, garden, and horse) I have found Rural King to have cheaper, better, and more farm supplies but I have never been impressed by the staff at either store.
 
Chances are if I need something for the farm my local TSC doesn't carry it or it's out of stock.
 
I'm not sure, at least in my area, if HD / Lowes was to blame.

1991 we had four hardware / lumberyards in my neighboring town. Two of them folded up shortly afterwards, and a third just seems to have lost the "will to live." I know that's an odd description of the store, but it's the best I can think of.

It wasn't until 2000 or so we even had a Big Box within 45 minutes of here. It was only a couple months ago Lowes opened in that town...so I don't know who killed off 2 and 3/4 out of 4 stores 15 years ago.

I try a patronize a lumberyard a couple towns north of me. Yes, hours aren't as convenient as Lowes, and the prices are bit higher. But so is the quality of the materials -- Benjamin Moore paint insted of store brands, I can buy Cuperinol with twice as much copper in for 25% more money then what Home Depot sells as their brand of preservative. I'm not spending half an hour going through a pile of wood at a big box trying to find four decent pieces of lumber -- I go to the pile, the worker and I get the wood, and maybe 1 in 10 pieces I don't want.

Especially with gas prices now, I'm also getting good at what the local hardware, auto parts, or feed stores don't have and it's not worth the cost for them to carry just mail ordering instead of driving multiple places to find just what I want.
 
Don't get me started on those rotten b@stards. I got home from Missouri at 2am one time,got up the next morning to find out that while I was gone,a cow had stuck a foot through a water tank. So,being Sunday and TSC was the only place open,I went. I checked the side lot and they had a tank. I went in and paid for it. They paged somebody out. Some a$$hole kid with his shirt tail out came out,wouldn't even speak to be sociable,told me that one was for display and he didn't know if he could sell it to me. I lost it. I told that little city pric that I paid for it,I needed it NOW and he'd better unlock it and get the cable off of it or I was going to kick his useless a$$! He shouldn't have crossed me on that little sleep. Well then,about two years later,my youngest son went to work there,right off the farm,knew his stuff,everybody looked for him for help when they went in,raved to me about the job he was doing,but I guess the district manager must have felt threatened by his ambition or something. He went over the store managers head and fired him. Bunch of useless jacka$$es in that place!!
 
Wes, i can assure you that they don't cater to horse owners- I shop at one in the middle of Va horse country and they RARELY have the horse stuff they need. BUT they have plenty of welding supplies and all the dawg food and bird seed ya could ever want, plus a pile of clothes. SOmetimes I think they stock whatever the Manager is in to...if his interests are the same as yours, you are in good shape!
 
As a small business owner, being open 7 days a week is very difficult. You are talking possibly 100 hour weeks, you can get burned out on that. Also, what about the owner's family, friends, church? don't they deserve some time?
 
apparenty some people like TSC. saw this in the Buffalo news


MAYVILLE — The Chautauqua County Sheriff’s Office is investigating several thefts from Tractor Supply Company.

Tractor Supply on Vineyard Drive, Dunkirk, has been targeted twice, and several other Tractor Supply stores also have been targeted, including the stores in Springville, Syracuse, Rochester, Lockport, Batavia, Lakewood and Hamburg.

Deputies said the thieves — a man, a woman and possibly another man — distract the cashier, then steal merchandise. They are believed to be driving a brown station wagon.
 
Spook , I can see your point . Have you ever thought that the hours can be the same just moved a little ? Maybe stay open all day on Saturday under the charge of a trusted retired friend ? Wouldn't it be nice to be able to sleep in a couple days a week and open at say 10 and stay open till say 7:30 on Tuesday and Thursday ? Give the person with a hourly job a chance to give you some money . That's the way the Farm and fleet in town used to do it . It seemed to work for them even though they are about 500 yards from a 24 hour wal-mart . Now they stay open till 6 or 7 all week . But that's comparing apples to battleships isn't it :) ...Randy
 
I keep rope and twine in my pickup.When I buy an item its my responsibility to get it home safely not the stores.Just bought a 14 foot gate, the owner helped me load it and offered flagging.I keep a roll in the door pocket.He brought out a bag of chick starter and put it in the truck.
 
There was a TSC within 6 mi of my home when I was a boy. It was pretty much a farm supply then and you would see TSC gravity boxes, running gears, sprayers, etc on a lot of farms. The closest one closed and then there was one a little farther away in Homer NY- still pretty good. Then around early 1990's the TSC's seemed to vanish from most of upstate NY. A few years back when Central Tractor went out of business and we heard TSC would be reopening some of the CT stores I was glad as I expected the same TSC I remembered. The new TSC's dont stock much in the line of farm supplies like plow points, mower cutterbars , milk replacer ,farm tires and tubes , tractor parts etc, but seem oriented to horse and dog owners , with some hardware and lawn and garden supplies thrown in. They do seem able to order alot of things in, sometimes at a fair price, sometimes not. I find their prices to be a bit high (although I seem to find everyones prices high nowadays), but as mentioned they have convenient hours. They are to farm supplies what Home Depot is to lumberyards. I sure miss Central Tractor.
 
""No the customers did"nt kill Mom & Pop, Mom & Pop committed suicide.
My store will be open from 8 to 5 and till noon on saturday. "Oh those are your work hours, guess you"ll just have to go in late or get out early." "Sunday is the only day you have to do this project? Better make sure your list is complete,and you don"t break anything or run into a hidden problem, my hours are from 8 to 5." I like a mark up of 400% on my sales unless your a contracter that does thousands of dollars a month for me. I have three prices depending on who you are.
I only stock a couple of #5 dinglewhoppers,but I can have one here next Thursday for a 15% special order charge.""
You describe the area I live in. Extra long lunches or somebodies birthday. Door might say 3 on Saturday but they slide out noonish. Parts stores, lumber yards all have various prices by how dumb they think you are. i don't start any plumbing project unless I know a place is open. Grocery stores are even gip joints, they're like big convenience stores, they have higher prices with smaller package sizes. Mower place charges on shipping to get you a part even though they just throw the part in with the bulk order.
No Americans didn't do anything to make it the way it is, they're just like everybody else, ain't going to spend twice the price for the same product.
 
wow ...what a nest I started...

135 fan ....The lady that I had the problem with seems to have an attitude most days....and that day I wasnt in the mood for it....
Other employees are helpful....but it is the store in general that is lacking...a lot of stuff seems to be seasonal too....

Hey ...they advertise it ...."What you need out here" ....

Plus I research prices.....and if I made up my mind I will get the stuff at TSC....seems they are out....never fails.....

Got the fence up....alls ok...

BTW ...Walmart sells junk and crappy meat....but we still end up there for some odd reason...(still wont buy meat there)....
 
I checked out the nearest TSC but couldn"t
afford to do business there.. the prices were too
high compared to Fleet-Farm in Wisconsin.
 
We got a TSC store last fall about 35 miles away.They have some decent prices on fencing.tractor parts are there,lots of hitch parts, hydraulics and PTO stuff,hay twine.They have pitman sticks at half the price that a CHN dealer charges.I bought 24 steel fence posts for 3.39 each 6 foot.Replaced some on the garden fence and replaced an old cedar post fence line in a wet rocky area.Neighbor paid 6.00 for 5 foot posts local.They are studded T posts not the lite weight type sold every where.Our daughter and family live in the same town as the TSC store so I stop at the store when we visit.Picked up a 9N ignition coil for a friend for 34.00.CNH dealer said 50.00.We have 4 big saddle horse stables in town,only 1 dairy farm left.Stores can track best selling items with ease now.You cant expect them to carry dead items.
 
(quoted from post at 20:13:21 06/14/08) Little TSC rant...cant help but get annoyed every time I go there when the feedmill isnt open....

I bought some fencing hardware..insulators, smooth wire, ect inside.....also told the checkout clerk I needed some treated posts, t -posts, and 3 rolls of barbed wire....paid for it...was told there would be somebody outside to get the wire and posts loaded...( outside there is chainlink and gated area...you can access it from the store but they open the gate)...
Pull around parking lot...notice gate open and miss manager at gate...
I pull thru straight to the barbed wire pile...about a 150 feet back the lot....as I look in the mirror while shutting the truck off, miss manager is waving her arms in the air....
I get out and she snottily says "Where are you going?"
I reply amazed and jacked....."Do you want to carry it out for me??
She says the "fence posts" are over there......
I said yeah...but I bought wire too.......
She says snotty again.. "they only called out and said it was fenceposts".....
I said again.." ...no problem if you guys want to carry stuff out to the gate..."....
Finally she got a few brain cells and "approved" my stuff......
off I went...

These stores annoy the heck out of me...anything I really need...they dont have.....plus the clerks have not a clue about farm stuff...and other stores around have prices as good but dont have the hours of convenience......stores that care will load stuff for you even though I am well fit enough to do it myself....

Anybody else find the same thing??
Click to expand...
eap pay=stupid people and young kids that don,t care about the customer anymore. :(
 
Its plain to see that you have never run a business.Shipping parts is a big problem now.I can get a 9.00 charge for shipping a small printed circuit board for a fence charger if I run out and have to get a charger fixed right away.Profit margin on parts runs about 25 %.A package with 9 charger transformers cost 16.00 to ship.In 42 years I find that I get to keep my labor charges and the profit on parts gets eaten up by costs of keeping the business going.
 

If thats to me...sorry...I have a small business on the side.....I fabricate small parts ..not farm related...the majority of my customers are well,well satisfied.....and I back up what I make and sell at a fair price....shipping is getting to be a killer....but prices will have to reflect that....

This post was just a little rant and to see what other people experience at other stores....

Will I still shop at TSC....yes
Are all employees bad ...no

They could make improvements that would improve sales ...
Their slogan should be reflected in the store...
 
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