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service department nightmare update

C

cornfarmer

Member
This rain delay is driving me nuts, but gives me some time to catch up. A while back I posted my story about taking in my 5088 with a noise, and I followed the service managers advice and replaced the engine with a reman unit. Turns out the noise was in the tranny. To make it right, the dealer gave me a free loaner to use until my tractor was fixed. Then was offer a choice of either reinstalling the old engine and only paying for the trans repair, or if I wanted to keep the replacement engine I would pay just for the engine itself and not the labor to remove and replace. I decided to keep the new engine as the old one had over 6,000 hours. Seemed fair to me-what would you guys have done?
 
You came out of that one smelling like a dozen roses! Glad to hear that the service manager did right by you, there are still honest people out there. :)
 
The dealer did right by you......now tell us who and where he is located .....Give him the Dealer award of the week.....
 
I wish my New Holland dealer had been that good to me. I posted on here about a year ago about a new Holland dealer who ripped me of on my 3ll square hay baler. I paid them 1l00.00 to fix my baler and when I got it home, the first bale that went through it caused it to break a needle. Things with that sorry outfit went downhill from there. I was in the process of taking them to small claims court and they closed up the company so it was over. They no longer exist. I have not been able to get the baler to bale yet. Today I tried to use it on a 2 acre field and I know I baled each bale it yielded at least 2 times. Would bale one and miss the next two. I don't believe the damn thing can ever be fixed unless I get a completly new knotter assembly. They burned me good and I will never be able to do a thing about it. The year before they worked on it, it baled 4200 bales and broke 4 bales the entire year. It is a good thing I kept my old slow 530 Ford. I put my entire crop up with it last year and had to drag it out again today.
 
They fixed the tranny, and that is all the labor I was billed for-seemed like a reasonable amount of money, on the low end of the estimate they gave me. The tractor has had over two hundred hours put on it since then, and works great.
 
They fixed the tranny, and that is all the labor I was billed for-seemed like a reasonable amount of money, on the low end of the estimate they gave me. The tractor has had over two hundred hours put on it since then, and works great.
 
Dont know what it is doing .You need to describe end on twine such as torn- twisted ect. For starters make sure you have tension on twine coming out of twine box . Must keep tension on twine whole time needles move into knotter. First thing to check!!!
 
By the sounds of it, your knotters are out of time. In your manual, it will show you step by step instructions, for setting up your knotters.
Hope this helps. Bruce.
 
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