Case International shows not return loyalty

HeilGinseng · Oct 4, 2017

I am extremely disappointed with Case International. I have purchased machinery with them for years and have spent hundreds of thousands of dollars in equipment. I bought a Case IH STX 500 and had the bogey wheels fail with less than 700 hours on the machine. Case IH knew that there is a MAJOR problem because there is a update kit for the bogey wheels. Instead of Case IH covering what they KNOW to be huge problem and taking care of a loyal customer, they do NOT. I have 2 tracs that have been shredded that Case IH will NOT REPLACE! Not to mention to my bill from replacing the bogey wheels was over 10,000! I am seriously rethinking my loyalty. WHO WOULDNT?

David G · Oct 4, 2017

I think others would say same thing about JD now.

Aaron SEIA · Oct 4, 2017

This sounds like something warrenty should cover. 700 hours and not covered isn't adding up.
AaronSEIA

Bob Bancroft · Oct 4, 2017

Where do you go to get better service?

Have you gone beyond the dealer, to a company rep, or higher?

kcm.MN · Oct 4, 2017

Bob, good point!!

It isn't the "dealer" who had design or parts issues, but the manufacturer. So if the dealer doesn't want to step in and help, move onward and upward until you find someone who will help. Also, your inquiries will go much farther with a little honey than they will with a lot of Tobasco!

NEKS · Oct 4, 2017

Can someone tell me what a bogey wheel is.

chuck from neb · Oct 4, 2017

We have a jd 9560rt with 2700 hrs no trouble with boogey wheels
yet,,,though they are showing cracks on the inside

Josh-nhihguy · Oct 4, 2017

They are the small idler pulleys in between the larger drive pulleys of tracks.

620 John · Oct 4, 2017

As I said in another thread today, it's not just one company it's all companies that aren't standing behind their products. Now that all the companies are like that everyone can get away with it.

It comes down to "quantity over quality"

2090 · Oct 4, 2017

The bogey wheels do have a clear sight guage to check oil level regularly.

GreenEnvy · Oct 4, 2017

Although I think the quad track is superior concept to the two tracks the bogies seem to be the a weakness on them compared to Cat and JD.

ptfarmer · Oct 4, 2017

Nothing new
https://www.youtube.com/watch?v=yRC_CzrYMUA

INCase · Oct 5, 2017

it seems like we're heading back to the 1970's for quality on stuff... some stuff anyway.

Case International shows not return loyalty

HeilGinseng

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David G

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Aaron SEIA

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Bob Bancroft

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kcm.MN

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NEKS

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chuck from neb

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Josh-nhihguy

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620 John

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2090

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GreenEnvy

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ptfarmer

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INCase

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