CASE INTERNATIONAL IS NOT LOYAL BACK

HeilGinseng · Oct 4, 2017

I am extremely disappointed with Case International. I have purchased machinery with them for years and have spent hundreds of thousands of dollars in equipment. I bought a Case IH STX 500 and had the bogey wheels fail with less than 700 hours on the machine. Case IH knew that there is a MAJOR problem because there is a update kit for the bogey wheels. Instead of Case IH covering what they KNOW to be huge problem and taking care of a loyal customer, they do NOT. I have 2 tracs that have been shredded that Case IH will NOT REPLACE! Not to mention to my bill from replacing the bogey wheels was over 10,000! I am seriously rethinking my loyalty. WHO WOULDN?T???

dhermesc · Oct 5, 2017

You expected them to cover this on an 11 to 13 year old machine with 700 hours?

ptfarmer · Oct 5, 2017

The warranty are not just specific to CASE International tractors, they probably had something like a 2 year, or 2000 hour warranty (which ever comes first) so its out of warranty. The manufacturers, and dealers (it's not just CI that does this) will do just about anything to avoid honoring a warranty, or providing a update simply because they loose money when they do it. You don't have a good dealer, if you had a good dealer (which are hard to find) they would have notified you of the update before the warranty ran out years ago.

Clarence Slydell · Oct 6, 2017

You need two threads to cry about this?

CASE INTERNATIONAL IS NOT LOYAL BACK

HeilGinseng

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dhermesc

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ptfarmer

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Clarence Slydell

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