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Cant Get Parts for a NEW TRACTOR!!!

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Deere Scotty

Member
I need a replacement clip for a H1 light bulb. Took it out with 25 hours on the meter (bullb was out), did not know that the clip did not need to come out. I left it in a paper towel in the seat of my truck. Then the truck brakes down, Goes in a shop & when its completed at the shop I find the towel missing! They threw it away not thinking anything was in it!

Then go to the Tractor dealer... 2016 Kioti PXC9020. Bought brand new in December. The dealer 15 days ago tells me that Kioti does not carry the part, & I would have to order the complete headlight assembly at a cost of $300!!! Said they spoke to the Regional Representative about it! That part cannot be ordered by itself.

My response to the dealer is that if I cant buy ANY PART by itself from that company than that tractor will be at auction by years end! & I will go buy another used tractor again! & I will maybe sue Kioti for my loss if at all possible! I didn't pay $52,000 FOR SOMETHING I CANT GET PARTS FOR!!!

Now that 15 days is up, & have heard nothing I am going to consult an attorney, & see what course of action I can possibly bring, & pursue dumping it at auction before years end!

I Do not blame the dealer... They sell what they are given to sell. This is strictly the blame of the manufacture!

Any thoughts anybody!
 
You might buy the whole headlight assembly, get the part out of it you need and take it back and say the assembly was defective.
 
I don't know if you're young or just lucky, but that's how it works. Manufacturers don't stock every little ticky tack part that can break off of an assembly, or was not supposed to be removed from the assembly.

The only person you are punishing here is you. Kioti don't care if you turn around and sell that tractor for $1000. They have their money, and they would win in court if you could find a lawyer to even take your case. Getting mad and selling something for less than you paid for it is not grounds for a lawsuit. If it was we'd all be in court suing to get our money back on purchases we were unhappy with.

If this "H1 bulb" (never heard of such a thing) is a standard deal you should be able to go to an auto parts store and buy whatever clip you need, even if you have to buy a whole socket for <$10 and cannibalize the clip.
 
I'd try an auto parts store or auto junk yard that H1 I'm pretty sure is used in cars too.

That's the way the industry as a whole is headed. Everything is not repairable and you have to buy a complete assembly to get going again.
 
I'm not aware of any manufacturer of tractors or automobiles that is any different today.

Dodge put a new 1000$ dash cluster in my vehicle because a 2$ backlight for the speedometer burned out.
 
If it's a 2016 why is it not under warranty? Make them replace the whole thing under warranty. I used to do a lot or warranty work for a local Kioti dealer. We never had a problem getting parts.
 
A lot of parts for sub components on tractors and vehicles are not sold individually anymore because it's not cost effective to hold on to stock that isn't generally a high turnover replacement piece. Buying a new headlight is the quickest,easiest solution and may take swallowing a bit of ego.but is the logical thing to do if having lighting is important to you. Getting a lawyer involved is kinda funny really, companies are under no obligation to break down components to the last screw and clip to provide parts.
 
You have every right to be PO'd. But as stated below, you are wasting your time contacting a Lawyer. All that will amount to is you losing another bunch of money. The current line of thought is to replace everything rather than fix anything. As long as parts inventory is taxed as income in this country, all companies are going to do everything they can to maintain only the barest minimum of parts on hand and use whole units for replacement rather than individual parts. Shipping costs on small parts are horrendous unless ordered in huge quantities. Check the auto parts stores for something that will work, or make the part yourself from your "spare parts repository".
 
Warranty due to the fact that a truck dealership threw the part in the garbage? That might be a long shot I think.
 
(quoted from post at 05:49:29 08/23/17) Warranty due to the fact that a truck dealership threw the part in the garbage? That might be a long shot I think.
Click to expand...

A longshot maybe, but still, the bulb did fail with only 25 hours on a NEW tractor.
 
I saw this coming ten years ago. That is why I was asked (fired) to leave my old company. Too many fights over selling a high dollar part. When all I needed was a cheap part. Good mechanics are becoming rare. Today they just change whatever the computer tells them to change.
 
It would also send them a message if they are going to manufacture tractors they need to sell replacement parts for that tractor. It's getting all too familiar for companies to have little or no service after the sale.
 
Not vehicle-related, but way back in the early '70s I had a rubber O-ring go bad on a Craftsman oxy-acetylene torch. I went to the Sears parts store and was told no O-ring was available -- I'd have to buy the whole torch for something like $70. I asked if they had generic O-rings. Ended up buying three or four for 10 cents each, and the torch is working to this day. I suppose for liability purposes they couldn't just put one on the torch there in the store, but still kind of goofy.
 
You have no viable legal cause of action against the manufacturer or the tractor dealer. You MAY have a viable cause of action against the shop that lost your part but the amount involved renders such not cost effective.

Chalk it up to experience and move on.

Dean
 
Don't know of any warranty that covers negligence, either that of the owner or the shop.
 
I remember my father saying the same thing in the late 1960s, Billy. "There are no mechanics anymore, only parts changers."
 
Why talk to a lawyer over $300, just take your lumps.

It really was your fault for not talking care of the part.
 
I agree with your father. Sad thing is it's becoming true today. Most today can only do what the computer tells them to do. I had a guy bring me a mower. He ask me to check out the coolant leak on his truck. Because the dealer told him he needed a new pump. Showed me the print out from the shop. Computer told him so. Two turns on a hose clamp leak stopped.
 
Parts of that light socket are pretty much generic. You should be able to go to a junkyard and find that clip in any number of lights that use that bulb.
Like many parts of any vehicle, generic assemblies like lights, brakes, and the like are purchased ready to install on the assembly line. As such, the little bits and pieces of the assembly are seldom available separately.
And, while we are at it, are you one of those people that is ready to sue for any little thing that ticks you off? That adds to the cost of everything that we buy these days.
 

Your willingness to rush into the legal system over this helps explain a society where we are fighting over Civil War statues.

.......has me wondering if you inherited your farm.

My apology is provided now in case you are offended----but you did request "thoughts".
 
Crying "lawyer" will shut down any help the dealer may of been going to do as now you will have to talk to their lawyer !

Why does everyone cry lawyer first thing if it does not go their way anymore ? We here that all the time at work. Also always get told they are going to go buy another brand all the time too ! We say go ahead here is the competitors phone number. Thay aren't going to put up with your tantrums either ! LOL.
 
They have parts, he just has to buy the assembly because he lost the retainer, not Kioti or the dealer's fault it's his.
 
And generally a bulb is not warranted as a consumable. It's a shame he lost his retainer, and didn't know how to change a bulb. But stuff happens.

I can't get over $52,000 for a Coyote.
 
I am guessing the tractor has 2 headlights, look at the other one and you will have a sample of what you need to fabricate or find.

Life is too short to get all worked up over something this minor, it's not like they broke it.
 

What in the world made you think you could buy a small component that comes as part of an assembly? That's just nuts. And why would you be so careless with the clip you removed as to leave it wrapped up like trash in a vehicle going to a shop? Sorry - zero sympathy here.
 
Lots of parts come as an assy now for many reasons. 2 from my old truck that I had to buy more than once were the heater fan and fan belt. Yep, you can not buy just a fan belt for a Volvo truck, you get a fan belt assembly. The reason for that is that Volvo knows that it is the worn out tensioner that ruins the belt so selling just a belt won't do any good. So you get both in the box. The fan motor is the same, you cant buy just the motor, you get the motor, fan, and housing. This does make it easy to change as you just unplug it and slide it out. I once took the number off the motor and bought one online for $18 rather than the $150 the assy cost, but by the time I was done switching everything over I had so much time in it that buying the assy would have been cheaper.

For $300 I would just buy it and forget it. After all you did do it wrong and were mostly responsible for the lost part.
 
Well I can see both sides of the argument. First I think these equipment dealers all are alike... they get your money then it's see ya! They don't know you they don't have any parts and they don't care. I've found the same situation concerning new vehicles.. I realize that it takes time and money to keep inventory but in my opinion it's plain B. S. They are in business to sell equipment...... they need to get with the program.. so to speak. Secondly I think by going in and raising hell is the wrong way to handle the issue. You get more by treating people the way you want to be treated.... and by being a man about the problem and working out an answer.. every buddy is always lawyering up and that's a bad deal for everyone involved financially and time wise.. I hope you get things worked out ... there nothing easy in life.
 
People who do stuff like that are the same ones who return items saying they didn't need the them after all. The person who gets punished is the one buying it next not knowing some jerk had brought it back because they are cheap. Pretty pathetic when YT'rs are recommending others commit fraud to save a buck, I guess morals and ethics can run thin some days.
 
Actually what you should do is go to the shop that fixed your truck and tossed the part. In a calm and collected manor let them know what happened and ask them to take responsibility for it. While it might be a little late now, if you do regular business with them, they may well go to bat. It's he said she said unless they admitted to tossing it out. I would talk to the manager and say "look, I get folks make mistakes and I wasn't really concerned about it when it was just a clip. But I found out that clip only comes part of a $300 assembly. I hate to do this to you, but I need this clip replaced."

Just like that. You might be surprised with the results.
 
A simple google search for a H1 headlight bulb retainer clip brought up several for sale. May not help you as they may not fit but how much searching have you done other than the dealer? Almost always other options.
 
(quoted from post at 10:19:26 08/23/17) Actually what you should do is go to the shop that fixed your truck and tossed the part. In a calm and collected manor let them know what happened and ask them to take responsibility for it. While it might be a little late now, if you do regular business with them, they may well go to bat. It's he said she said unless they admitted to tossing it out. I would talk to the manager and say "look, I get folks make mistakes and I wasn't really concerned about it when it was just a clip. But I found out that clip only comes part of a $300 assembly. I hate to do this to you, but I need this clip replaced."

Just like that. You might be surprised with the results.
Click to expand...
eally?
 
(quoted from post at 11:37:49 08/23/17)
(quoted from post at 10:19:26 08/23/17) Actually what you should do is go to the shop that fixed your truck and tossed the part. In a calm and collected manor let them know what happened and ask them to take responsibility for it. While it might be a little late now, if you do regular business with them, they may well go to bat. It's he said she said unless they admitted to tossing it out. I would talk to the manager and say "look, I get folks make mistakes and I wasn't really concerned about it when it was just a clip. But I found out that clip only comes part of a $300 assembly. I hate to do this to you, but I need this clip replaced."

Just like that. You might be surprised with the results.
Click to expand...
eally?
Click to expand...

I worked at a car dealership in sales for awhile and I know I could have got that done for one of my customers. I saw us pay out for things that were clearly the customers 100% fault just to shut them up sometimes. Seemed like alot of good money after bad, but when it was actually a long term customer it is just plain good customer service. It's good policy never to remove anything from a customers car. If the violated this, then they are at fault, it's just a matter of getting them to own up to it, and that's where other variables come into play.
 
(quoted from post at 04:17:23 08/23/17) I need a replacement clip for a H1 light bulb. Took it out with 25 hours on the meter (bullb was out), did not know that the clip did not need to come out. I left it in a paper towel in the seat of my truck. Then the truck brakes down, Goes in a shop & when its completed at the shop I find the towel missing! They threw it away not thinking anything was in it!

Then go to the Tractor dealer... 2016 Kioti PXC9020. Bought brand new in December. The dealer 15 days ago tells me that Kioti does not carry the part, & I would have to order the complete headlight assembly at a cost of $300!!! Said they spoke to the Regional Representative about it! That part cannot be ordered by itself.

My response to the dealer is that if I cant buy ANY PART by itself from that company than that tractor will be at auction by years end! & I will go buy another used tractor again! & I will maybe sue Kioti for my loss if at all possible! I didn't pay $52,000 FOR SOMETHING I CANT GET PARTS FOR!!!

Now that 15 days is up, & have heard nothing I am going to consult an attorney, & see what course of action I can possibly bring, & pursue dumping it at auction before years end!

I Do not blame the dealer... They sell what they are given to sell. This is strictly the blame of the manufacture!

Any thoughts anybody!
Click to expand...


If you remember what the clip looks like, look on ebay for H1 headlight clips. If its a wire clip take the one out of the other headlight (don't touch the bulb with your skin, the oil from your skin kills the bulb), and duplicate the clip using a paper clip, or other type of wire that has a little spring to it. I've done that in the past when I was a heavy equipment field mechanic, you should be able to make a clip of some sort to keep the bulb in.
 
The tractor manufacturer probably buys the headlight assembly from a subcontractor who buys those bulbs in bulk. I would pull out the bulb on the other side to get the bulb number and then search the internet for a replacement bulb. Odds are high that you can have one shipped to your mailbox directly from China for less than ten dollars.
 
With only 25 hours on the tractor. You should have contacted your dealer about warranty before you pulled it apart. They probably would have taken care of it for you or given you the new light to change.
 
Many new tractors/and or vehicles are that way now. It is unfortunate but not much you can do about it. For 300 bucks I would do everything I could to find a replacement clip or to make one. You must have liked the tractor when you bought it so why would you take a major loss because of a bulb clip ? I am sure something could be done to fix it. I also like others have said would have contacted the dealer I instead of trying to fix it myself being that new. I like you have tried to fix it hings that would have been covered and it has turned around to bite me more than once. I guess if you want factory original you'll pay the 300 for a new assembly. I don't think you'll find any lawyer willing to take a case for a 300 headlight. When my wife was injured we could not find a lawyer to take the case. Just under 5k. I they said it was too small. Just my personal experience.
 
Y'all act like this is a new thing... It isn't. Been like this since at least the 1960's.

Then all this complaining about "parts replacers..." Isn't he looking to replace a part?
 
I never heard of a bulb retainer, but could it be one of the kind of parts found on the lazy-susan type racks in the parts house. I was surprised that on such a rack I found replacement pins for car door hinges.
 
I've got 2 Case and 3 fords and i can get any part i want for them, new parts.
they are all 70 years old , go figure....
 
I think any little piece that is removable should be on their parts inventory. I can see why a dealer wouldn't stock every little piece but it should be available by order.
 
Might not be as big of a long shot as you might think. I ordered a windshield for a truck a while back. I broke it putting it in, called the parts guy I ordered it from and told him to order me another one, that I had broken it. No problem, I will get you another one tomorrow. He delivered it and said where's the bill? He said don't worry about it, I took care of it under warranty.
 
OK, you can buy a head light BUT can you buy the small tin spring clip that holds the electrical bakelite insulator in place? Can you buy the bakelite insulator or the screw for the insulator for your tractor head light ? I don't think so .....
 
I've had a kubota that uses the h1 bulbs top and rear. Nice and bright but I've replaced several over the years. Seems like they don't hold up to the shaking and rough terrain. I want to switch to the new led's when $$
allow.

Yes they r available at napa and they come with the clip.
I had to solider and heat shrink my ends on. And the bulbs weren't cheap.
 
I don't care for the whole jumping to the lawyer thing, I mean if you just googled what you needed you will see they are readily available! I would not have even bothered to ask the dealer for any thing of the sort, no matter what brand, they are all going to be over priced even if they do have or could get it!
 
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