Problems with Mahindra dealer and company

A friend of mine bought a used Mahindra 6010 that had a few hours on it but was still under warranty. Bought it long distance without inspection[bad idea]. When he got it home it had a bad hydraulic leak at the base of the steering column. Since it was under warranty he took it to a local dealer for repair. After 3 months they called and told him it was ready. All they had to do was replace the hydrostatic tranny and the engine! He took it home and after less than 30 minutes the check engine light came on and the steering column started pouring hydraulic fluid. He sent it back to the dealer and after 2 months they called and told him he had put gas in the diesel tank! I know him well and am pretty certain this never happened. He asked me for advice and I told him to call Mahindra corporate since it was warranty and if that didn't work get a lawyer.[2 of his brothers are lawyers] He called Mahindra Tuesday and the lady told him she would call the dealer and get right back to him. Today he finally got someone to answer the phone and was told it may take a while because Mahindra only has one customer service rep with one secretary for the entire U.S.A.! He is like me and doesn't relish the thought of a lawsuit. This group has a lot of combined wisdom so what advice would you give the poor guy? Thanks for any help/advice. Lee

Well HECK the biggest tractor maker in the world should be able to handle this easily!!! LOL Your dealing with a Third world company with a dealership network that is largely unexperienced in servicing or warranting equipment. Most Mahindra dealers I have been around are usually people that SELL things but do not service things. Meaning they are more like a used car lot type of seller not a full service dealer.

That being said I would put the pressure on the Company. The dealership has already proven they have no idea what they are doing.

Look on Youtube and you will find some videos of people less than satisfied with the service/warranty work they receive from Mahindra's dealership network. I think a fellow YT has had troubles with his but he will not say for sure but a buddy of his posted about fixing the tractor since the far away dealer would not.

I think this is some of the trouble too. Mahindra does not have that many fully equipped dealers to have them close enough to do serious warranty work.

I have ran them and they are more of a hopped up compact tractor not a full size utility tractor. One I was around was supposed to be a full 60 PTO horse power. It was MFWD and had a loader. The loader would not even pickup a 1300 LBS. bale of hay. I had to adjust the relief valve on in for the owner. The trouble was in the setup not the design. The dealer just takes delivery and sells them. Very little redelivery checking.

As they say here "Deal with the block, not the chips"

Mahindra India

Local Mahindra Dealer was a place that also sold off brand 3 wheel motorcycles they gave up the tractors after about 3 years,don't think I know of a dealer they have anywhere around here that would
fit what I call a real tractor dealership.

Same here as Deere Seller said, They are sold buy motorcycle or a boat dealer!!!! This issue is a dealer problem he could try another dealer.

Thanks for the advice. The dealer is fairly large,carries CaseIH and New Holland and been in business over 40 years. I quit dealing with them several years ago because I considered their parts and service to be incompetent and useless. He took it to them because they are also a Mahindra dealer. He bought it because he wanted a cab tractor. I told him I would have rather had an old 30 or 40 series Deere. I don't own one but I think the cabs on them are hard to beat.

I may not be to sharp on tractors. But how does putting the wrong fuel in the tank. Cause a hydraulic leak. Sounds like the dealer has no idea what they are doing.

I don't own one and have no aspirations to do so, but the local Mahindra dealer is also the NH Farm and Industrial, Hustler, Stihl, and who knows what else dealer; been in business over 30 years of which I am aware. Not some Bubba down the road on a banana peel.

Dang. He's set on a cab tractor huh? I thought this might have been a chance for you to unload the 1850 so you didn't have to tear it down yourself again. LOL

I don't know that being a 40 year long dealer proves much. I hear stories about all dealers in the area farming whatever shop job possible to the least expensive employee possible to make the dealership more money. Probably Mahindra is poor on compensating dealers for warranty work which further aggravates the problem. Back to shop employees there is most likely a significant difference in pay between the guy who goes to all the service schools plus handles top customer work and the guy who power washes equipment and makes spot runs to NAPA plus changes the blades on a consumer grade rotary cutter.

Personally, I would be in at the dealer chewing some tail in the Service Dept Managers office. There is no sense letting a farm dealership get away with that.

Possibly here in Central KS, the tractor dealerships (I mean full bore dealerships) may be a lot more competent. I have had major repairs at 3 local JD and Case/IH dealerships over the years, and was kept informed on what was going on the whole time. I would be in that Service Dept office demanding to know what was going to be done, and that it better not take 3 months to do it.

In my opinion, and I get along great with 2 JD dealerships and the local Case/IH dealership, you can't just let them run over you. It's probably just me, but I wouldn't be thinking about a lawyer, I'd be taking care of it myself. Again, the dealers here in the Midwest may be more customer orientated, but a larger dealer is going to be needing to rely on the small hobby guys to stay in business if things don't turn around. Just my opinion, worth very little. Good luck though - Bob

Something doesn't ring true with that story. Maybe the WHOLE story isn't being told? Most of the Mahindra dealers that I know of were in business for many years before they took on the Mahindra line, and they do have a solid reputation.

I think it all depends on if there are any old mechanics left in the shop.That know what to do. I am helping a customer that took his Onan. To a
certified Onan shop. They have thrown everything they could at the engine. To the tune of 1900.00 still doesn't work.Now they want to throw parts at
the gen section. Another 2400.00 dollars. This shop had/has a good reputation.Depending on who you talk to.

sounds like he needs to contact the dealer he got it from. See what they can do with it.

Lee To start with when someone walks in with a warrant tractor that ANOTHER dealer sold it automatically goes to the back of the line. Mahindra tells that dealer he has to offer warrant service but they do not tell him WHEN so that makes it a long turn around for the repair. Now and engine and transmission for a steering leaks sounds like someone got ripped off, either Mahindra or the customer. From what I am told by some of the fellow dealerships I know doubt that he gets much satisfaction from Mahindra. Had a customer been running KUBOTAs and decided to try Mahindra (they were cheaper he though). Got a 45 hp one home and had a small engine leak. Turns out the block had a sand casting hole. Their solution was put a screw in the hole. He got a lawyer and they went round and round think it took him about $4,500 in legal expenses but finally year latter got them to install new block, he was holding out for a new engine but they only sprung for replacement block as per warranty. Keep us informed on how your friend comes out. Think I know the dealership he is dealing with.

Length of time being a dealer has no bearing most of the time. Every job that goes through the shop in theory has to turn a profit. I have been told been a few shop managers that some jobs are near impossible to make money on. Or at the least they have a customer that is sore that the job cost more than the tractor is worth. They can't run a Jubilee or a Farmall 300 through the shop for a major overhaul and have it scale relative to what the tractor is worth. They have a shade tree guy that they use directly or they will just refer the customer to that same mechanic. The Mennonites here will bill for less than half of what a dealer shop will per hour. It kind of works out well for both parties as the dealer really does not want the old tractors and the shade tree guys do not want to buy all kinds of electrical diagnostic equipment. Getting back to the original post as I stated in my previous post the dealer is probably trying to put the cheapest guy in the shop on the OP's tractor.

I know things are different dealer to dealer. I would agree take it back to where it was purchased.

I bought a Mahindra 4550 last year and have used the snot out of it and it has taken everything I can throw at it and asks for more.

I have not had any warranty work needed but when I need general stuff like oil filters, service manual, etc the dealer has bent over backwards to get me the stuff I need on time and even gave me an extra set of keys at no charge (normally $10 each).

I bought mine at Diamond R Equipment in Higginsville MO

Sounds like a lot of Mahindra bashing where it appears that the dealer is the problem. After 40 some years they should know how to do service by now.

There is so much missing information here that no one can make an intelligent assessment of the actual situation. Take it in for a leak and it gets a new engine and transmission. What? Short lines often have no trained mechanics or tools, let alone company back up. Office personnel are often so removed from what actually takes place, and the don't even let a customer talk with the people that do the work. Back in the day, the customer came and talked to me. Later on they had to go through the office, wouldn't even let them in the shop unless escorted. So, I escorted myself out of there and went someplace else. Too much does not add up in this story. I know the poster is going on information as he got it , but, no, things are missing.

Sounds like a lot on here are assuming he bought used from a far away dealer and taking to a close dealer. Nothing I can see says he bought from a dealer of any brand or a private individual through a personal add.