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ORielys Auto parts.

(quoted from post at 06:42:30 06/01/16) There is a new Olielys being built here in town. Are they any good? or they like Auto Zone?
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Although I don't shop in one often I'd say that they are heads and shoulders above Auto Zone. They several I've used at least had people in there that knew what they were selling.

Rick
 
The one we have is great. Can't recall ever having an issue with anything I've bought there. I go there before I go to NAPA. No comparison to Autozone.
 
They all sell the same parts in different color boxes, quality runs from garbage to decent if you are willing to pay the extra cost for it. Special orders and customer treatment is a toss up that depends on who manages the store and the employees. Around here that changes monthly, or so it seems. As of this moment Autozone gets the nod from me because they have a real good guy running the place. Most of them treat people real good when they first open as they try to carve out some market share.
 
ORielys Auto parts is usually better than the Auto Zone parts. I would say in my big town which I have pently of parts stores to go to. What makes a Auto Part store good is not the name of it but the people who work there. Are they helpfull, knowledgeable and will they listen to you the customer. That makes a Auto parts store your store to go to. I have so many Auto parts stores around my town that I stop looking a names and just find the ones I like.
 
(quoted from post at 06:56:46 06/01/16) They all sell the same parts in different color boxes, quality runs from garbage to decent if you are willing to pay the extra cost for it. Special orders and customer treatment is a toss up that depends on who manages the store and the employees. Around here that changes monthly, or so it seems. As of this moment Autozone gets the nod from me because they have a real good guy running the place. Most of them treat people real good when they first open as they try to carve out some market share.
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LOL that has to be one of the very few Auto Zones that has a decent staff. I've dealt with them in KY, KS and ND. From my experiences the staff generally knows how to punch a keyboard and not much else. On electrical parts I was let than impressed with quality. Especially reman stuff.

Rick
 
We have some in the next towns over in both directions. Not a problem for me to drive there if they had better prices. So far many of the items I needed Orielys was higher priced and didn't have it either.
 
I go there unless I need something for an old or unusual truck or tractor. Then I go an old family owned place a little further away.
My son has a farm account at O'Reilys and gets a discount and can get delivery if needed. They will give me the same discount if I ask.
Richard in NW SC
 
I found that if you have a part number, they can get it, but, like all the rest ( Carquest, Napa and AutoZone) for Ag tractors, they have no clue what you are talking about.
 
o riely electrical parts don't seem as good as Napa , we use them more and for the most part more knowleagable
o'rielys usually youngr help , not really all that good
 
I shop ORielys mainly because I can look up parts online and give number to counter help. Free delivery to my door if I want it. I can't make heads nor tails from NAPA's online. BTW,for those of you whinning about inept employees when it come's to looking up parts,do it yourself before leaving home,call ahead and they will have it ready. If a store hired seasoned counter help and paid them what they are worth you would be bellyaching about prices.
 

O'Reily's is a good place to get blinker fluid and air fresheners. Having said that, I did buy a 6 volt tractor battery from them when no one else in town had one. It HAS been a good battery.
 
We have 1- 2 blocks from here, open on Sundays. Their help has improved 100% in the last 2 years. I will not buy another rebuilt starter or alt from them, had way to many bad ones. I still prefer NAPA -- not open on Sunday, these guys been in business 60+ years they all know where to look in the old books to find things, if they don't have it I get it the next day.
 
Its only as good as the people behind the counter. Theres 2 guys in the local store that if I see them behind the counter, Ill wait on one of them, but if they arent there, I leave most of the time. Will they old tractor parts, not likely unless its a battery or a seal or bearing they can cross to something modern. They did have a set of spark plugs on the shelf I needed for my M a few weeks ago. Ive inquired about a carb kit and something else I cant recall for my M, and they were able to order it, but I could have bought it online for cheaper.
 
(quoted from post at 08:13:14 06/01/16) We have 1- 2 blocks from here, open on Sundays. Their help has improved 100% in the last 2 years. I will not buy another rebuilt starter or alt from them, had way to many bad ones. I still prefer NAPA -- not open on Sunday, these guys been in business 60+ years they all know where to look in the old books to find things, if they don't have it I get it the next day.
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O'Reilly's open here several years ago. They advertised to be open Sundays. The NAPA and CarQuest stores decided they should be open on Sundays as well. Took about 3 months for the NAPA and CarQuest to realize they were not losing customers to O'Reilly's anyway, because the GOOD customers refused to go the new store, so both of the long existing parts stores went back business as usual. Every body is happy.
 
Agreed - especially about NAPA's website - must have been the same people that went on to make the government healthcare website. Basically you have know what you want when you go in - if not then you are counting on the same $8-$9 an hour counter person to figure it out for you and that's NAPA, ORiely's or AutoZone.
 
Their parts are decent quality,as for auto zone their electrical parts in my opinion are junk.if I want parts I can trust I go to Napa.
 
In this modern age, most parts stores are looking for less experienced (read les expensive) help. The name on the building is not as important as the ATTITUDE of the people behind the counter. Most are only able to look up things from a keyboard and computer. But, if the customer is also co-operative, and works with the counter folks, you can usually get what you need. Most are there to help, and most of them want to do well by the customer. They just don't know HOW. They need to be coached on how to get parts that are not listed in a neat little package on a screen in front of them.
One thing that I do know - if you go into the store with a chip on your shoulder over what kind of service you are going to get before you even try, you will leave dissatisfied.

I have had a good relationship with the folks at my local Auto Zone store, and they have treated me well.

A word about quality.....
If I buy a starter, alternator, water pump. or any other commonly replaced part, I generally get the ones with the lifetime warranty. How bad can the quality be if they are willing to stand behind it for the life of the car??? If the quality was all that bad, either the warranty would be shortened or the seller would go broke replacing bad parts.
 
O'Reilly's bought out the local Checker Auto Parts here. Checker hired as many retired mechanics as they could to work the part's counters. They all left after O'Reilly's took over; just kids in the place now so I don't even bother to go there anymore. AutoZone and Napa are close by, so I go to one or the other depending on what I need.
 
Well guys. Here's my story. My brake booster on my '68 Mustang went bad and first I went to NAPA. Non in their system, and the counterman told me that as soon as one comes in to be rebuilt, it's sold. Got the same story at CARQUEST. Since I pass an O'Reilly's on the way home, I figured 'Why not'. Counterman asked if I wanted one with a new master cylinder or without. I asked 'What's the difference'? $15.00 he replied and the master cylinder attached was in stock!! Without would have to come from Springfield, Missouri. Counter people can make or break a company but being able to get parts for what you have? Priceless. Keeping tractor related, I went to NAPA and ordered an exhaust valve for my McCormick Deering 15-30--when it came in, it was almost two inches too short. I had the old, eroded one with me. I worked retail-Western Auto- and I have a good (bad?) idea of how the bean counters operate. Guess where I go to buy parts now. Yeah, it's that 'Irishman's' place.
 
From all the auto parts stores I have bought from ORielys tops Auto Zone or Advance auto but all three have none or limited number of parts for farm or garden tractors and stay away from anything electrical . I have better results from NAPA or CARQUEST and they might be higher in price but can get parts that none of those three can get.
 
O'Reilly's has only one good person here in T or C New Mexico, And that's the mgr. the rest are as sharp as a "mashed potato sandwich" BUT, they do have good stuff, a hundred % better than auto Zone.....Jim in N.M.
 
Well there just like any other place it will depend on who they hire. My local O'Reilly's is a pretty good store but on the other hand they have been pretty much to only parts house in town up till auto clone came in and auto clone isn't worth a darn. A couple of the people in my local O'Reilly's I have known for decades which does help plus the people there know I ask for stuff that is hard to find some times so I have 4 or 5 of them that I have taught how to find what I need sort of
 
For car parts I usually get them there as they are warrantied. Had a starter on my car that I replaced. Several years later it went bad. Bought a new one there and returned the old one for warranty and got refunded the $170 for it. They were reasonable on points and tune up parts for my MM M670 Super and had all the parts there except the rotor.
 
There OK, it's my closest, and they have a rewards system, Wix oil filters, and a good website. Although it seems to be getting harder to look up oil filters for old tractors, I always look up the numbers myself ahead of time, and Wix's website has gone downhill. They have some good deals on synthetic oil and filter packages sometimes, but I buy Mobil Delvac in 5 gal pails at L&M for the tractors .
 
My experience with them, from back when I was actively rebuilding old tractors, at Bolivar, Butler and Harrisonville, MO. is that they can and will get parts for farm tractors that the other guys either can't or don't want to fool with. That being said, there always seems to be one parts guy way more interested in the old tractor stuff then the other staff people. Find that guy. gm
 
AutoZone is like Harbor Freight; they have some good things mixed with the poor quality things - it's up to you to tell the difference. I check NAPA first before I ever think of going to AutoZone. O'Reilly's is next to Home Depot, hardly ever see a vehicle over at O'Reilly's, but they are still keeping the doors open.
 
(quoted from post at 08:48:16 06/01/16) In this modern age, most parts stores are looking for less experienced (read les expensive) help. The name on the building is not as important as the ATTITUDE of the people behind the counter. Most are only able to look up things from a keyboard and computer. But, if the customer is also co-operative, and works with the counter folks, you can usually get what you need. Most are there to help, and most of them want to do well by the customer. They just don't know HOW. They need to be coached on how to get parts that are not listed in a neat little package on a screen in front of them.
One thing that I do know - if you go into the store with a chip on your shoulder over what kind of service you are going to get before you even try, you will leave dissatisfied.

I have had a good relationship with the folks at my local Auto Zone store, and they have treated me well.

A word about quality.....
If I buy a starter, alternator, water pump. or any other commonly replaced part, I generally get the ones with the lifetime warranty. How bad can the quality be if they are willing to stand behind it for the life of the car??? If the quality was all that bad, either the warranty would be shortened or the seller would go broke replacing bad parts.
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They can be pretty bad! An unnamed parts store had "life time" alternators and starters. Had a reputation of install one and go get another cause the one just installed was going to fail! That was my past experience with Auto Zone. I want to do a repair once and forget about it, not do it over and over and over. I'd rater pay for a part once every 5 years and be good for another 5 than to get a free replacement once a year.

Think about it. Most folks who go and get a part like an alternator or starter are most likely not going to have that vehicle much longer. It's a win for the parts store. They sell the item, end user puts it on then in 6 months or so trades the vehicle. When it fails 2 months later the "new" owner is stuck with buying the part all over again. And then too will get rid of the "problem" vehicle. What a racket!

Rick
 
My O'Reilly's experience is excellent. Knowledge, good prices, loan all tools, have rewards program, parts in stock. Excellent. Just my opinion, NAPA can be good , mediocre, or excellent. We've had mediocre and then we're have different managers [ two good old boys ] turned out to be truly excellent. Just me, but I get all my air fresheners from Auto Zone. DO NOT DO NOT get Honda steering pumps from Auto Zone. They lock up at 70 mph on I-35 around Kansas City....
 
As always, it depends on the people!, ours is great, they will do anything in the world for you if they can.
I broke a belt on the truck a few years ago, didn't have a way to the store, called to be sure they had one! Man on the phone said, go ahead an pay me with a card and I'm fixing to go eat, I'll bring it by, earned a customer for life with that one. I too look up my own numbers, just saves everyone a lot of trouble. Sure miss the NAPA of the 60 & 70's. You could built a tractor on Sunday if ya had to.
 
They bought out Schucks Auto Parts around here a few years back.Seem to be trying to have good staff and stock.
Always joke that it used to be "Schucks+-they dont have it or it dont fit. Now you get a part and say It works-"Oreily" !!LOL
 
They are very common in MO since they are based in Springfield MO. And for the most part you can get about any common part either same day or next day (believe it or not, I ordered a part from them once and had the same day - I guess he caught it just in time to get it on a truck heading this way, but then again it was only an hour from Springfield which is their main warehouse. But you have to watch pricing. I buy a LOT of parts now online, either from Rockauto, or ebay. Recently I bought a set of struts off ebay for about half what Oreilly wanted for the exact same part. Difference was huge, and worth the trouble and wait. Oreilly profits based on convenience, and they have to pay the overhead for all those stores, counter people, and overnight trucks delivering to those stores, thus the higher pricing than you can buy online. On the other hand I had a situation where I needed a starter and could not wait a week, and found one an hour away. Paid about double for the starter vs. online but they had it, and I needed it so I paid their premium.
 
good point, and I will have to remember this. I have been known to do this with Menards and Lowes. Recently I had looked at an item which was about $20 on Menards web site, but was in Lowes and the same item was about $40. I was able to show them the Menards price on my phone, and they matched and saved the trip to Menards.
 
Did you know that if your a Vet Lowe's has a 10% discount if you can show them proof that you are a vet?? One thing I like about O'Reilly's is that they have a life time warranty on most things. I have an account with them and have had for decades which also saves me a lot of $$ plus I did not have the save a receipt since all parts I buy are in the computer system
 
The parts stores in Ohio, Advance and autozone will price match each other but NOT on line. Are you sure Oriely will price match online prices ?
 
Well since I NEVER shop on line i do not know. I hate on line shopping for at least 2 reasons.
#1 it takes money away from the local economy
#2 it is so non personal
#3 I can not see the part before I have it in hand
 
I prefer buying local, and I understand that online means I probably will never be able to return the part, and I had better get the part I need the first time. One item I recently purchased online was a strut assembly for a Camry. for some reason the previous owner only replaced one rear strut, and the other side was also going bad. I wanted to match the part, and I could buy the complete strut/spring assy online for about $60 with free shipping. That same part from Oreilly was/is $140. No way am I paying that much difference for the same part, and pay sales tax to boot. I hate to say it, but much over $5 and they lose my business if I can wait, and I could wait a week to get it delivered to my door. I have found to always shop as I see significant price differences between RockAuto, Oreilly, Autozone, and others. But I am very careful buying online due to lack of return without eating return shipping cost, and lack of warranty. But for that much difference, even if the strut goes bad, I can buy two and have a spare.
 
What year Camry?? I have one that would make a good parts car. I may have an advantage over you since the manager of my local O'Reilly's is a good friend which does help at times
 
I know the manager of my local O'Reilly store and he knows me. He is about the only stable item in the parts store as all the employees appear to be different each time I go in the store. I buy from O'Reillys if I need the part NOW. I buy from RockAuto if I need the part in a few days. Also, O'Reillys can get parts for trucks over one ton. Autozone will tell you to hit the road.
With that being said, there is one good feature about O'Reillys that MIGHT come in handy for you antique tractor guys. O'Reillys carries the Wilson branded starters, generators and alternators. If your unit is burned beyond repair (BTW, I rebuild my own, but sometimes when an armature or a winding burns out on a rare piece, I'll send it in), you can take it to O'Reillys and they will send it in to have it fixed. You don't want to be in a hurry here, because it will take about 30 days. However, since the truck is going to and from the Wilson rebuilding shop anyway, the freight to and back is free. They will only charge you for the cost of the rebuild, but not the freight charges. IMO, Wilson is a decent rebuilder.
Now, before somebody jumps all over me "because I didn't take it to a local rebuilder", I HAVE taken stuff to the local boys. One shop didn't work on my generator for nine months, but kept saying "I'll get to it this weekend" as I picked it up and walked it to my truck. Another local "rebuilder" promised it in 30 days, but just sent it off to somebody else to rebuild it and I got it back 90 days later, charging me for the cost of the rebuild plus UPS shipping both ways. So please don't get on my case for not taking it to a local rebuilder.
O'Reillys has good and bad features. Just know exactly what you want before you go into the store.
 
Around here it is ORielys,NAPA or parts Plus
ORiely's is 20 miles away. But they have good people that know what they are doing. You can order before you leave and pick it up when you get there.

NAPA is 15 miles. Lady that runs it is very good. If she can't find it. It ain't out there.

Parts Plus is in town. Can have things over night. But sometimes it is faster to call the others.

Auto Zone is a nasty word around here.
 
My local O'Reillys goes out of its way to help me find old tractor parts-etc...The manager even mixed up a pint of paint free so that I could try it on my Cockshutt 40 Deluxe tractor....It looked right so I ordered 1.5 gallons from them....When they don't have what I need they will call other parts stores in town to see if they have it..I do quite a bit of business with O'Reillys but also go to NAPA some..
 
I have bought from O'Reillys for several years. Not as my first call though. I just ended a 25 year relationship with Advance Auto. Painful break up as they were my first call. They had great commercial counter people . Knew their stuff ,bent over backwards for me. New manager, not from automotive field , new CEO , used to be at Best Buy . Things went down hill after they bought out CarQuest. Cut staffing,cut hours etc. Numbers game , go figure. Tried to make it work but told commercial accounts manager I'm not here to train your counter people. downhill from there. SO , O'reillys step it up , sent commercial manager over for chit chat , got me signed up on "First call" I can look up and order parts online, ticket printed soon as I hit enter and its delivered fast . I can check pricing , availability etc. Store is only as good as the people running it. They have great manager and good counter people.
 
Around here we have choice of that or AZ or Advance or NAPA or local independent. The franchise stores are all about the same and the difference is who is behind the counter. Blow reilley's seems to have a good warranty setup.

Our NAPA is nearly impossible to get along with. They work banker hours and nearly everything has to be ordered. No prices on the shelves.

Advance used to be pretty good then about 3 or 4 years ago all their prices jumped quite a bit. The quality of help took a nose dive. Was there the other day and they didn't have the gasket material in stock. The one guy there said they had a bunch of stuff in back just off the truck but no one to go through it. One person has called in sick or quit and two others had just got fired. He said to check O'reillys and that's where he shopped.

Local independent doesn't even look the part up, just goes to the shelf and gets it. However his warehouse has slowly been stocking less and less. No more Farmall gaskets. Also they have airtex fuel pumps which I refuse to buy.
 
Local NAPA franchise was bought out by Oreillys a few years back, and all of my favorite parts people went as part of the deal. So, I followed the people I knew could find what I needed there, and started buying from them instead of NAPA. What I was told by my parts people is that both have nearly identical inventories, as well as supply lines as a whole. In other words, what one can get, the other can get also.

NAPA carries their own brand of filters, made by WIX, Oreillys carries WIX (((Drop the first number in the WIX numbering system for the NAPA number for those that don't know that already. Examole 45678 WIX equals 5678 NAPA)))If I remember right, NAPA's Echlin brand is made by Borg Warner, which is sold by Oreillys.

Too, Oreillys has a wall of catalogs for those things they can't find on the computer.

Regardless of the name on the building, if they don't have a good parts crew, they will be no better, or worse, than anywhere else...
 
O'Reilly bought out the regional Murray's Auto Parts chain several years ago. Murray's wasn't that great, but O'Reilly seemed to be a step down. That said, I usually go to O'Reilly rather than Auto Zone or Advance, which are all in the same area. The local NAPA store closed a year or so ago; it was fairly good.

I find myself going to Auto Zone more often these days; the parts quality and selection aren't all that great but the staff at our local store is very helpful.
 
(quoted from post at 09:42:30 06/01/16) There is a new Olielys being built here in town. Are they any good? or they like Auto Zone?
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I probably depends more on the employees than the store. I have 2 within 15 miles of me. One of them is really good but the other is worse than autozone. I only buy from either when they are the only one open.
 
It is the only place in Terre Haute that will turn drums and rotors. Rest want to sell new only. They price match too. If they don't have it, they will order it, like most of the rest of the places. I don't have anything negative to say about them. geo
 
I buy most of my stuff there that I cannot wait for online shipping. Manager just left last month, new one ran the local Midas shop for ten years, seems pretty good so far. They offer a discount to employees of my employer, on some items like batteries it nears 30%, well worth it. Other items, not so much.
 
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