Service at GM dealers

Rich Iowa · Dec 1, 2015

Been taking my 2011 GMC I bought used a couple years ago to a dealer for service (oil changes, tire rotations). That dealership has numerous times failed to lube, top off fluids and even rotate the tires when required, even after I politely mention such things. So I took the truck to another GM dealership this evening for service. A-arms again were not lubed (service advisor even highlighted it on the write up) and tech wrote on the summary all points lubed. Makes me wonder if they actually perform the rest of the services they claim (and charge for). Is this how all dealerships are running their service departments these days? Only reason I take the truck in is because there is still a warranty on the truck, figured if anything were to go wrong I have proof a GM dealer has performed all work on the truck and they'd have a tougher time not honoring the warranty. I may have to go back to doing the work myself.

lee little · Dec 1, 2015

Thats why some people call them stealerships. lol

Goose · Dec 1, 2015

If it's happened at two different dealerships, I'd complain to GM's District Rep.

To ease your mind about warranty work, ANY GM dealer is required to do warranty work on a vehicle that is in warranty, regardless of the vehicle's origin.

We had a flap about this when I was with GM in the middle '90's. We lost a sale to the competition, and then when the vehicle owner brought the vehicle to our dealership for some warranty work because it was closer, our Sales Manager was still miffed and tried to tell him he'd have to take the vehicle back to where he'd bought it. He didn't get away with it, we had to do the work.

That Sales Manager was the dealer's son, and kind of an arrogant jerk anyway.

Old bob. · Dec 1, 2015

Took our '13 Chevy pickup to dealership for oil change and tire rotation. Didn't think they had rotated the tires the last time I took it. I made some marks on the back tires with a black marker, guess what?? When we went to get the truck the tires with the black mark were still on the back of the pickup just like when I took it in. I told the shop manager. Said he was going to fire the guy who was supposed to do the work, said he had not been doing the tire rotations on all vehicles he was supposed to. I asked about the oil changes, the shop manager said all oil changes were being done. I didn't call him a liar, but I sure didn't believe him.

Sprint 6 · Dec 1, 2015

I don't think an '11 has anything to lube other than the tie rod ends, unless it is an HD? This type of service is what you get when you hire Jiffy Lube techs and base their pay structure on speed. I was a dealer tech for almost 11 years until '09, when I could not take it anymore. Dealer owners and the public are completely clueless. The dealer I left hates me because, for some reason, when one of their shops does something dumb, it ends up in my little country shop. I have even had people pay me to fix things I told them were warranty just so they would not have to set foot in a dealership owned by this family group.

Bill(Wis) · Dec 1, 2015

The above comments bring back memories. Guess what? Things haven't changed at General Motors. I haven't purchased a General motors vehicle since 1970 and have been completely "General Motors Free" since 1977. Haven't missed them a bit. It's a buyers market out there. By the way, I subsidized those useless Bs for about 20 years, so I won't listen to belly aching about "Buy American". Pure BS. Now, my Dad used to laugh and say: "A few too many martinis at the country club on that one".

Billy Shafer · Dec 1, 2015

My brother has a 2014 Sliverado. Can't get the left side tail lights to work all the time.Been to the dealer five times and has heard a different excuse each time.Still not working.

Hobo,NC · Dec 1, 2015

Just wondering, How much grease do you think a sealed component will hold before it bust the seal and pukes... They may be doing you a favor by not blowing the seal and now you are belching about it...

Rich Iowa · Dec 1, 2015

I give them a shot or two from the grease gun every time oil is changed, every 3,000-4,000 miles. I watch and when I see the boot start to swell slightly I stop. I don't think that is excessive.

huntingreen2day2 · Dec 1, 2015

I have a 2009 Ford Escape that the low brake fluid light came on. I took it to the Ford dealer where I bought it and had done all the service work on it since I bought it new. I told the service writer about the light being on. His comment was whoever has been servicing your car is not doing the job right. I told him his shop was the only people I had ever taken it to. When I picked up later in the day and left guess what the low brake fluid light came on again. I stopped and checked and sure enough it was low. Work sheet was marked it had been checked and was ok. I turned around and went back to the dealer and told the service manager all they were doing was pencil whipping the check sheet. That was the last time I let them service it.

Rich Iowa · Dec 1, 2015

I've marked my tires a couple times too, to see if they were actually being rotated. I check the oil and fluids at least once a month so I know the oil gets changed.

Rich Iowa · Dec 1, 2015

Sorry to hear about your brother's problem, and that's something that could end up costing him a ticket. I've been very satisfied with my 2011 GMC, but the dealerships hasn't impressed me with their service.

Rich Iowa · Dec 1, 2015

Yes, my truck is a 2500HD. Has sealed tie rods but greasable upper A-arms. Neither shop I've been to has a quick service bay, all services have taken about an hour and I'm ok with that as long as everything is getting done and checked over.

504 · Dec 1, 2015

In 1979, the wife's new Mustang warranty stated it must be returned to the selling Dealer for warranty work. It was a year or two later the the Feds told the manufacturers, any dealer would work on any problem,regardless of the selling dealer.(Ford to Ford,GM to GM)
I used to manage the shop for an independent tire dealer in town. We sold most of the replacement tires for used cars in town. The Chevy dealer would send his cars though their shop, and then to ours for tires,you would not believe the brake jobs we did just because the dealer mechanics did not even do a half --- job checking cars for resale.(the used car sales manager said, if we found it we could fix it)

Bob · Dec 1, 2015

"stealership" GOSH, that's rough term for "profit center"!

ShadetreeRet · Dec 1, 2015

The last dealership where I worked was family owned, I never was able to figure how they stayed in business. The son ran the sales dept., the daughter ran the office, and the mother ran her mouth. They would hire some itinerant off the street as a mechanic and if he broke something, they just told the customer that this part was needed to do the repairs. It was "too expensive" to stock the proper parts, but I could make three or four trips a day to the next dealer about twelve miles down the road to pick up parts. One day the son called me complaining about something, so I just cleaned out my desk and went home. Didn't speak to anyone, didn't even punch out.

RBoots · Dec 1, 2015

Dad was taking his Duramax to the local dealer once a year for oil change, lube (he would do it halfway between oil changes as well), tire rotation, and fuel filter. He doesn't put a lot of miles on it. Always got a thing saying all of this stuff was done. Last time he was in there, they told him his fuel filter needed to be changed, it hadn't been changed for 20,000 miles. He was a little upset and asked them why he was paying for labor and a filter each time then, they alleged after that it was just a mistake in entering the info each time (for the last 4 or more oil changes?) They had also changed some steering part that was around $350, and it was bad again. He thought maybe it would have a warranty on it, but they said no, not anymore, only 1 year. It had been over a year but under 6,000 miles. He bought the part with a limited lifetime USA part from our local auto part store for $150 and put it on himself. He said he didn't think he'd have to watch their work as he's done business there for over 25 years, but says he learned his lesson. He's been doing the work himself now.

Ross

RedGreenGuy · Dec 1, 2015

Time get the lemon law involved on the tail light issue. I bet they fix it rather than replace the truck.

Dieselrider · Dec 2, 2015

Well, they are now Government Motors and you know what kind of "service" you get from the rest of the government branches.

dhermesc · Dec 2, 2015

Good luck with that. The "Lemon Law" makes you think you can do something. They sure as Hell aren't going to replace a truck over a tail light.

cuby · Dec 2, 2015

Took my 92 K1500 to dealer couple yrs ago because frt.diff would not work. They pulled it in the shop,checked it out,pulled it back outside and told me it was the elect.sender and told me that I could buy it cheaper at NAPA and install myself which I did. Dealer charged me nothing for their time so I go back for other things.

Hobo,NC · Dec 2, 2015

We are dealing with a lost leader and the lowest paid man in the shop working on your car its what you get. 99.9% of folks don't know and don't want to know all they are interested in is the price..

Billy Shafer · Dec 2, 2015

Thanks guys. Good thing for him. Is we live in a small town. He grew up with most of the officers in town. So they know his problem. Truck is only used around the county to feed heard's he takes care of.But he feels like if he buys something it should work.He has informed the dealer. They have one more chance or they can kiss his wife's new car deal goodby.

Super-H-Mike · Dec 2, 2015

It all comes down to the guy that is actually doing the work, regardless if its a dealership or independent.

W_B · Dec 2, 2015

(quoted from post at 03:49:40 12/02/15) Guess what? Things haven't changed at General Motors. I haven't purchased a General motors vehicle since 1970 and have been completely "General Motors Free" since 1977. Haven't missed them a bit. It's a buyers market out there.

I vowed after the bail out of the UAW and GM I'd never buy a new "Government Motors" vehicle or darken the door of one of their dealers. Lots of other places to spend money. The wife would leave me if I bought anything Chrysler corp. too, so none of those. I did end up with a '05 Silverado 2500 HD crew cab that we got from my wife's mother when she traded her 5th wheel RV for a motor home and no longer needed it. It's been a pretty good truck.

Service at GM dealers

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