Poor packagiing rant pet peeve and questions

JOCCO · Apr 4, 2015

When you buy something mail order or on line. It arrives hanging out the box, or damaged and looked just like it was tossed in the flimsy box one piece of tape and out the door. What about all the small pieces missing because of damaged box??? This is not UPS, fed-up or USPS fault this is just poor packaging. My favorite is this brown paper in the mail 1930's style!!!!! Well I been hit with a lot of it lately and getting ticked off and had to rant and rave!!! What do you guys do?? Give negative feedback if possible??? Contact company and report it, ask for refund etc???

Adirondack case guy · Apr 4, 2015

I ship maple syrup in USPS flat rate boxes. Experience has taught me that the boxes need to be packed with crumpled newspaper styrofoam peanuts and anything else that I can find to pack the contents so they can't move, but still have some problems even with shipping tape wrapped both directions and all seams sealed with tape. I guess maybe I need to incorperate a parachute also.
Loren.

old · Apr 4, 2015

Oh ya. I mail a lot of my home canned good to people and have found that I need lots of bubble wrap and you wrap each jar in it and then add as much to the box as you can. Seems the mail service when they see fragile on the box they throw it harder

MikeBarcia · Apr 4, 2015

I just received some brake parts from rockauto. Supposed to have two rear rotors with pads and hardware in the box. Got home to a crushed box that was busted open. No pads or hardware. One rotor was struck by the other and actually had a quarter size chip taken out of the parking brake area! Nothing else in box, no paper or cardboard separator, not even a packing slip! Called rockauto complaining and showed them pics. They had no problem refunding me for all the missing/damaged parts though.

bo · Apr 4, 2015

How do we buy your maple syrup? Web site?

Adirondack case guy · Apr 4, 2015

Bo,
My e-mail is now open, lower RH. shoot me a response there and I will send you prices and shipping info.
Loren

Mike (WA) · Apr 4, 2015

Just got an EGR valve from Rock Auto. The box was packed very well, with captive-air plastic bags, etc.- but the part itself was in its original box, about 4 times too big for the part, and it had banged around in there until it bent up the gasket and beat up the part pretty good. Its always something.

Bob Harvey · Apr 4, 2015

Just shipped a 'return' item to China. (electronic). It arrive here in a plastic bag with a little 'bubble' wrap. I sent it back in a cardboard box with 'peanuts', bubble wrap and newspaper. The folks on the other end sent me an e-mail thanking me for the care I took with the packing. Shipping to me was free (Amazon) return was just under $60. Got paid. Just sayin'.

Steve@Advance · Apr 4, 2015

We recently got an empty broken box through UPS. It had contained a very expensive part we had made for a customer and sent out to heat treat. Heat treat put it back in the same box we sent it in but with no packing.

Our secretary signed for the empty box, no questions asked... No, she's not the... Never mind, not going there!

When I saw the box and realized what happened, I called the local UPS distribution center, asked them to check the truck when it came in...

Was flat refused! Would not happen. That's what they call "Corporate overage" or something like that. Anything found loose in the truck goes in a box and once a month it's sent to Utah. If anyone can prove ownership it will be searched for (yeah right) and returned. Takes about 6 months to resolve.

Bottom line, we started started over made a new part, lost a ton of money, late on the due date, but what else could be done? I know, should'a insured it!

JerryS · Apr 4, 2015

Loren, you sent me some syrup last year, very carefully packaged as you said. There was a large tear in the box that in my opinion was done deliberately. Apparently the curious person doesn't care for syrup, as the shipment was complete.

schrade · Apr 4, 2015

Just got a package today shipped Fed ex. A rod was poked out of the box, driver blamed it on packaging it looked more like the package was tossed around during shipping. A friend had a box delivered by fed ex a week or two ago it was beat up and a 2000 dollar special order part broken. Just sounds bad for fed ex service.

RAW in · Apr 4, 2015

Last summer I ordered a radiator for my cub (used), and when it got here it looked like it had been drop kicked. Package was insured by the sender(USPS) and I got hold of them, sent them some pictures of it , and got paid the insurance amount. I did manage to straighten out what was bent and used the radiator, so made out ok on that one./

Jiles · Apr 4, 2015

(quoted from post at 20:20:39 04/04/15) I ship maple syrup in USPS flat rate boxes. Experience has taught me that the boxes need to be packed with crumpled newspaper styrofoam peanuts and anything else that I can find to pack the contents so they can't move, but still have some problems even with shipping tape wrapped both directions and all seams sealed with tape. I guess maybe I need to incorperate a parachute also.
Loren.

Crumpled newspaper gives very little, if any, protection. I have received items packed with wadded up newspaper and the item was damaged because it just wallowed a hole in the packing.

Adirondack case guy · Apr 4, 2015

Well I guess one could place the item in a ziplock bag and spray expanding foam insulation in the box. Might be a real pain to open though. order some syrup, and I will try it. HeHe. Just bustin on you
Loren

Wemedeeres · Apr 4, 2015

Last summer I watched the fill in guy for the local rural carrier drive into a yard up on to the lawn, roll the window down and toss a box up on to the front porch, back out of the driveway and head down the road on his merry way.

Later that afternoon I saw the home owner pull into his driveway so I went over and told him what I'd witnessed and took him over and showed him where the guy had driven up onto his lawn. While I was there he opened the box, it was some chrome nut covers for his Harley so nothing was damaged but it could have been much worse.

Jiles · Apr 4, 2015

Bought a nice running chainsaw on eBay. Contacted the seller and voiced my packing concern. Asked him to tape bar to inside box wall or floor.
They agreed and when I received the saw, real handle was busted and bar had worked it's way through the box and was lost!
It was packed really good but they made one mistake.
They closed the box with about 8 inches in top unpacked.
I got a full refund but I wanted the saw.
Needless waste of time!
I don't think there is a shipper that could deliver a football without some damage! !

CenTex Farmall · Apr 4, 2015

I got an empty box one time. Had a small hole in one corner. It was supposed to have contained a short piece of 660 bronze rod. Numbnuts in shipping had stuck rod in box with no packaging or restraint. I called and another was sent at no charge. Lady said she would make some notes about the packaging. Made it that time.

sms · Apr 5, 2015

There was story on the news about package deliveries. Showed videos from homeowners security cameras of drivers throwing packages over fences, stop at the end of driveway and throw them at the garage ect ect.

FBH44 · Apr 5, 2015

Wife took one art piece to a Mail-Boxes-Fur-You places, guy said sure, we'll pack that, wrap it, cushion it, and ship it, insure it, no problem. We do it all the time.
Moron just tossed it into a cardboard box and Scotch-taped it and mailed it, it arrived badly damaged, bouncing aropund like it did. These idiots also do your taxes, advertise "Taxes - Estate Planning". Yeah, right....

ObsoElitist · Apr 5, 2015

I have sold a lot on Ebay and find proper packaging can be expensive depending on the item. I factor that into the starting bid price.
some stuff I buy is very poorly packaged, but what really lights my fuze is the kid's toys being over-packaged. You need a razor knife and wire cutters to get some of them out.

Jiles · Apr 5, 2015

Tracking with USPS shipping is almost as aggravating as poor packaging.
Just checked on a small item that was within ten miles of my home and was out for delivery yesterday.
Didn't arrive because item went 150 miles BACK south and left last night.
Expected delivery Yesterday still posted in tracking.
Not the first time this has happened.
No wonder USPS is in trouble!!

Poor packagiing rant pet peeve and questions

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