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Lou from Wi.

Well-known Member
Was reading comments a couple days ago about Phone Company's boondoggle. Well folks heres another. Yesterday INTERNET wont boot up. Phone dead. Son went out to the box on the house with a head set. Still dead. Borrowed Daughters cell phone. called em up to notify em that our line was dead. Woman told me there was an repair ticket sent. could be any where Freon then till maybe 7.00pm or later. I lost my quiet demeanor. Told her we have been with this service since 1970 and never was late paying our bill plus there is a need for a phone cause of severe health reasons. Her answer" Sorry". Told her to transfer me to a supervisor. Man answered.( foreign dialect) Told him the same thing. To my surprise this phone company is using LOUISIANA for such. NO LOCAL FOLKS to talk to.Seems like we are being used for idiots. Who would expect to find service problems sent several states away rather then solving problems locally. What a joke. Now looking to find another phone company who handles problems locally, but doubt we will find one. Do you find it the same where your at??? Regards LOU
 
I live in Louisiana and I have to talk to a Pakastani or Indian when I call the phone company -- wanna trade?
 
all the utilities are the same,..gas company here says they will be there between 8 AM and end of work day,....
 
Stupid government wasn't too brilliant when they broke up Ma Bell. At least the phones worked back then. Big joke now days.
 
Wow! Guess I am lucky! We have a local telephone company which serves 3 small towns and the rural areas between. If I have a problem I call a local number and (if during business hours) a very nice lady named Joann answers the phone. I then get a return call, usually within a couple minutes, from the technician. I explain the issue to him, he gives me a time he can be there (not a 5 hour window, an actual time!) Most times it is same day unless after a storm, etc. After hours the recording transfers me to an aswering service that notifies the on call technician. Even after our pedestal out front took a direct lightning strike a few years ago, which fried every wire in the house, blew the phone clean off the wall, and damaged the electrical outlet it was plugged in to, they had service restored (albeit temporary wiring in the basement) within 4 hours, and they had to replace the pedestal!
Too bad the days of everyone having that kind of service are long gone!
 
Lou there is a couple of options: 1) get satellite service and bundle; or 2) if you have cable again bundle. Course that means if either the satellite or the cable hiccup you have absolutely no means of outside communications.
 
Our phone and internet went dead on a Friday afternoon in July when I had over 1000 bales worth of hay on the ground to bale and sell over the next few days. Called the company on my tracfone and they said "we'll have someone out there to fix it by 5 pm Tuesday". I said we pay the business rate and need this phone, is there anything you can do. She said she would file an escalation order. I asked what that did and she just said again she could file it. They got it up on Monday, but it was a challenge using my cell to talk to the customers because it doesn't work inside the buildings and I can't hear it on the tractor.
Zach
 
OhioJim - Wellll, not ALL utiltiies are the same. OUr little town of 8900 serves water / sewer / electric, and when we get a call we put one handover the phone, get the service truck on the radio, ask how busy he is, how long, and we tell the customer right then, if we can, how many blocks away he is, and how soon.
 
All my utilities are local coops. You see the workers/managers/board members at town functions and school events. Guess I'd better count myself lucky...

Casey in SD
 
yep, when our computer goes down , its people in india that we talk to to get it going. some of them i just refuse to talk to because they rattle on a mile a minute and cant make head or tail out of anything. thats where the mrs. takes over before i tell them off and destroy the ph.

i swear the white man is on the loosing end.
 
Welcome to the new world. Outage reports here are answered in the U.S. I don't know where, but the locals that do the repair's are fine, just might take some time if busy. They get their repair orders over the net and if it is down, so are they. Just had a nice talk with a repair man the other day and he said they couldn't do anything when the net was down. Modern stuff is nice when all goes well, but still causes major problem's when not.
 
Rustred, Been that way for years now. I would think that company's-who out source services would be smart enough to use voice interpretors so both party's could at least understand each other. That way when I blow my stack ,I could use one of my three languages ENGLISH,OBSCENE, PROFANE. Regards LOU.
 
I use to be a Division General Manager for United Telephone Co. I Was over Operator Service, Phone Service, Plant Engineering, Plant Construction and Switching. Engineering is now in another state, Operators are in another state, Plant construction is Contracted, Switching is remotely controlled. I retired about the time United became Sprint, that was over 20 years ago. I don't think I would fit in well now. Sprint was started by Southern Pacific RR. stood for Sothern Pacific Railroad INtercompany Telephone. I know all about phone service and deregulation and No service.
 
Jerry. It's no wonder us Wisconites cant understand calls coming from Louisana. You all are foreigners who lack communication skills plus the use of the english language. LOU
 
I've got to retract my last statement ---EXCEPT From people named Jerry who only uses DRUMS AND HUNT WITH CLUBS AND SPEARS AND BONES THROUGH THEIR NOSES< AND DON"T KNOW what a telephone is LOU
 
Samuel, that reminds me of when we moved to our first place, about 40 years ago. Went to town and stopped by the locally owned phone company and asked to be hooked up. They said "We'll get right on it." Stopped at the store for a for a few items, then home- and they were already there, and just about done with the hookup.
 
I had an old neighbor who would call repair service and tell them the driving route. He would tell the operator which road to take but then tell the operator that the repairman may have to go another route if the creek was up but he may have to open a gate. I bet the operator had some laughs
 
Lou,
I don't have any of those problems. I get my bundled service from the local electric coop(Richland Coop). They own the phone company and service it out of Richland Center. Since I live 10 miles out of RC the response time is very fast. Have never been out of power more than 3 hours. Also have high speed internet from them via fiber optic cable.
 
Don't get me started in Entergy, John!

Lou, have you considered going with a voip phone? You have to have broadband Internet. It's a whole lot cheaper and a lot less headache
 
That reminds me of something. Superbowl Sunday 1985 when the Chicago Bears played New England Patriots. I was up from Texas visiting a buddy and his wife that had just moved to Chicago from Kentucky. Was bitterly cold out and they talked me into going downtown to watch the Superbowl on a jumbotron. Man, was it cold so we went to Union Station, found a crowded bar and began watching the game over beers and drinks with train travelers. We were sitting some folks from Connecticut that we didn't know, and as God is my witness, I couldn't understand a thing they said. Their dialect may as well have been from...mars. I couldn't understand them when they talked, and they couldn't understand me when I talked. My buddy and his wife from Kentucky had to interpret everything we said to each other, and beer and mixed drinks had nothing to do with it. For all I know, they just really might have been martians except that they pretty much looked like normal folks. It was the darndest thing that lasted about 3 or 4 hours. I never heard people talk like them before, whatever they were saying.

Mark
 
I know our local phone repairman and have his number but by company rules I'm not supposed to call him for service. Instead, like you, I'm supposed to call someone with such a heavy foreign accent I can't understand him. Then I tell him the state, county, township etc, etc. I let Marilyn do the calling because she can understand other dialects better than me. If the problem occurs again after the repairman leaves, then I call him directly and he's here in a few minutes.

I'm all for equal employment opportunity, but nearly every job has it's eligibility requirements and I would think a person in a phone help position should be required to be above a certain level of American English language mastery. Jim
 
We got what we wanted....cheap dereguated phone service. When it works, it is great....when it don't, you are SOL.

Same with lots of stuff. We got cheap Tee shirts and cheap video electonics. They got our pensions, health care and savings accounts.
 
Just be glad you don"t have Wind Stream. Called about bad internet service. Back in June no one has been out yet. Last time I talked to who ever it was. I was told they had not been out. Because I don"t have an account with them. Ask them then why are you sending me bills. Still waiting.
 
Had similar problems with SBC/Ameritech (reputation was so bad they changed their name every few years)when I moved to Wisconsin in '99. We bought a 150 year old farmhouse that had had a phone since the 1930's, maybe earlier. They wanted me to wait for 3 months for a phone 'cause it was a "new service" I argued with them for two weeks 'cause they insisted the house wasn't there. It finally ended when they got off their duffs and sent an employee out to prove there wasn't a house there. The idiot calls me from his truck and informs me he's at the end of Nicole Lane, the numbers stop at 335 so there is NO 554. I ask him if he's facing East, he says "yes" I ask him to look out the truck window, is he seeing pavement or gravel? he replies "pavement", I tell him to look out his windshield, he does, I ask him do you see the gravel road running east, he says "yes" I ask him if he sees the apple trees at the end of the road, again "yes". I then inform him that the apple trees are between two buildings a barn and a house, I gave him a hint and told him the house was the white building, the barn the red, he didn't think it was to funny. The only thing more worthless than the phone company is the Wisconsin public service commission who is supposed to be watching them, unfortunately they're all to busy protesting at the Capital to actually do any work.
 
I changed to Verizon house phone service it worked though the cell towers and it's $20 a month with free unlimited long distance.
And it works all day.
Walt
 
We have Windstream here in Nebraska. Whenever we have occasion to call them, we talk to someone in Atlanta, GA.
 
(quoted from post at 03:28:39 09/06/13) I changed to Verizon house phone service it worked though the cell towers and it's $20 a month with free unlimited long distance. And it works all day. Walt
Click to expand...

Did the same thing about a year ago and haven't looked back. Service has been great, never had an outage, when the power goes out has many hours of battery backup (of course that doesn't help with the portable phones where the base unit has to be plugged in). In addition to the unlimited long distance, the service includes voice mail (handy if you are on the phone or the answering machine is taking a call) and Caller ID. Was paying over $40 a month before.
 
I wonder if it has occurred to the folks that are always ranting that the government is useless, inefficient and uncaring......that the phone companies (businesses) seem to be just as useless, inefficient and uncaring????????

Maybe it is just the new American way?

PS. My Windstream DSL internet service is not so great. Lots of down time and slow time.
 
Lou reminds me of a very intelligent (in his own mind) sgt from Massachuettes (or however it is spelled)I was in 'Nam with. He asked me if I realized how ignorant us Texans sounded to others. There was no reply when I asked him if he ever thought about how ignorant he sounds to Texans.
 
I know it feels good to rabble on about the bad phone company service, but you gotta remember that land line phone service is a dying technology.

Phone companies are losing residential customers by double-digit percentage points every year because people find that they can get along just fine with only their cell phones.

The bulk of the customers left are the ones in remote locations where cell phones don't work well, and those are the most expensive to service.

They can't appreciably raise the phone rates on the remaining customers or they'll lose them ALL.

They're businesses and have to at the very least break even over time or they will cease to exist, so they have to economize where they can.

Believe me, I work in the phone business. They would just as soon drop all the residential customers because they are a huge financial LOSS year after year.

Even old "Ma Bell" would be hurtin' bad right now. They'd be looking to Congress for taxpayer $$$ support.

Something's gotta give.
1. You pay a LOT more,
2. or the phone company cuts what it can to keep the money hemorrhaging to a minimum,
3. or you kiss your phone service goodbye.
 
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