OT computer help

55 50 Ron · Jan 28, 2013

A few days ago I asked how to get rid of Crawler.

After some frustration, I have finally been successful, I think. Thank you. I completely un-installed Google and re-installed it and the Crawler is gone.

Now I"ve created "another monster" in that I can"t get highlighted links in an email message to open. What did I do wrong now?

Thanks for your help.

Ron

old_bc · Jan 28, 2013

What email program are you using?

SweetFeet · Jan 29, 2013

55 50 Ron,

Not sure, but it kind of sounds like you have something weird going on.

I would do a complete computer scan with your antivirus program - not just a quick scan. (I myself, prefer a paid version over the free versions for antivirus software).

Then if you do not have it yet - I would download the free Malware Bytes and do a scan.

Almost sounds like you could have a computer worm or trojan horse. When I first got internet, I did not know one needed antivirus protection. Got a worm and my computer would do really odd stuff... seemingly of its own free will. Helpdesk guy had me install a free antivirus, then instructed me how to scan with it. Found the worm, then he instructed me how to download the "patch" for the problem. That fixed it! Promptly went out and purchased antivirus software.

McBride · Jan 29, 2013

Try going to tools and then internet options and then to advanced and then restore advanced settings.
A restart of the computer spmetimes helps also.

Nebraska Cowman · Jan 29, 2013

One of the most glaring things you are doing wrong is following links from emails. Unless you are absolutely sure where you are going you'd better not be doing that.

SweetFeet · Jan 29, 2013

Cowman is 1,000% correct. You may have picked up your computer problems by clicking on a link.

55 50 Ron · Jan 29, 2013

But people send Word, Excel, Power Point, pdf and other files all the time as attachments in emails and they have to be opened to use them.

Aren't those files considered links??

Janicholson · Jan 29, 2013

Links are (usually blue) clickable words that connect you to a new site. Attachments that are documents or pictures are not links. Attachments that are executable files (.exe extension) are not to be selected at all. If opened accidentally, do Run it, back out and delete it. If a trusted individual gives you a document or picture, no issue. if they forward something to you don't do it.
Good Malware protection, Good antivirus protection, and best practices will minimize your exposure.
Do not put other peoples jump drives in your USB ports.
Do not put someone elces external hard drive in your USB ports.
Best of luck (I deal with 100 computers every day, and hundreds of University students that carry (computer) diseases. in their pockets. Jim

greygoat · Jan 30, 2013

I do Free Malware Bytes, and find "No Problems"!
I then go to "Microsoft Security Essentials",and
It finds stuff..Bah to Malwarebytes!

55 50 Ron · Jan 30, 2013

I have Microsoft Security Essentials. Did a full scan and it found nothing. So my problem still exists!!

OT computer help

55 50 Ron

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old_bc

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SweetFeet

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McBride

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Nebraska Cowman

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SweetFeet

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55 50 Ron

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Janicholson

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greygoat

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55 50 Ron

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