snot nosed kids at the counter BB store experience today..

Insulating the house (roof and gables), redoing half of a roof (rafters) and replacing the shingles.... Decided to buy everything at the BB store except shingles (they don't sell them)... Measured, made my list, and waited til today to order because they had 20% off everything.... Head to the insulation counter, wait in line, and get a guy that does our order, then to the section to order roof windows get a vet and order our stuff... That has us about 2 hours in the store and feelin it... Last stop was the most complicated because it was for the gutters and pipes... 30 minutes in line and almost next for a guy that I knew would help me with the headscratchin....
Hear this squeaky "good morning, how can I help you (translated)"
Little bit of a girl about 20 and cuter'n a speckled pup with a big smile on her face... Told her I'd wait cause I needed some extra help. Didn't bat an eye, just grabbed her scanner and a notepad & said let's go... Got the gutters and down pipes listed and the hardware list working... The fittings for the downpipes weren't available from the brand they sell in 4" (what I have now), so she ran and grabbed a book says "your roof area ain't that big, take these 3 1/2 " and save some money"..

Got done and she saw the other orders and said we must have been there all morning... Took the other orders, consolidated them all into one and took us to customer service and rang us up (other guys just told us to go to the cash register)... and said she's call when the whole order was ready.....

Think I'm still in shock.......

Things have to go right once in awhile! And it helps
if they are cute, this should improve your people
skills!

You do get pleasantly surprised sometimes.

When I was about 17, I put a 283 Chev V8 in a '36 Chev pickup. Needed some bolts, went to my favorite hardware store (no big box stores in those days- potbelly stove, oiled wood floors, big bank of bins behind the counter with a travelling ladder). Was a little disappointed to see about the cutest girl in the world behind the counter- very easy on the eyes, but I knew I'd have a hard time explaining what I wanted. Told her the sizes of bolts I needed, and she smiled sweetly and asked, "Would you like cap screws or machine bolts?"

No way was I going to let on that I didn't know the difference, so I said machine bolts. I was then in a better frame of mind, to watch her go up and down the ladder to fill the order.

Turns out she was the owner's daughter, when I described her to a buddy who lived in that town, and she had been helping her dad there since she was about 6. I expressed regret that I hadn't asked her out for a date, but my buddy just smiled and said, "Don't give it another thought- a knock-out girl that knows hardware? You won't live long enough to get to the front of THAT line!"

And that little gal will be store mgr. in a couple
of years,

I would let the store manager know about her. That kind of service is a rarity now a days. Heck, I'm lucky to get waited on at all,much less get excellent service.

The only line I'll stand in is at the Post Office.

was at a home depot the other day paying way too much for a bunch of metal stock for a little project.

girl at the register couldn't figure out the price of one item.

Had to call somebody else over to figure it out.

Really not a big deal at all, I wasn't in any rush.

She knocked 10% off the full bill for the wait.

Definitely have to appreciate good service when you get it.

God knows I've got many more stories that go the other way from that same store...

Like looking for a 9/16 fine thread grade 8 bolt and being told "oh, they don't make those anymore". Always loved that one.