Customer Service Rant

WarrenBult · Feb 27, 2012

Have electric heat handler with heat pump. During late summer, heat pump wouldn't cool house. Had local elctric company (their heat pump and air handler/furnace) to repair it. Told them it sounded like my air compressor. They came and said was fixed. Loose conection and low on coolant. Month later, wouldn't cool house 1 degree overnight. Nother service call, condensor mortor this time (it was what sounded like an air compressor). So another expensive fix. About three months ago during the winter, the heat pump wouldn't shut off even thou the air handler had shut off. Fixed it myself, just a stuck relay. Month and a have later, neither heat pump or electric furnace/air handler would work. Another expensive repair. fried the relay and a couple other parts. Got home last night at around midnight. Went to bed and woke up around 1:45 and sure as S--t. heat pump running with the air handler not running. Guess who I a going to be call shortly. Lawyer after that if they give me the run around.
By the way, the heater on the tractor works but not the AC. Now it is tractor related.

ericlb · Feb 27, 2012

hope you get it fixed, im not too impressed with heat pumps, our neighbor has one, and their old house is fairly small, about 14 to 16 hundred sq foot, the only way to keep the house warm in winter is to help the heat pump with a wood stove, summer the house is cooler than outside, but not as cool as it should be

WarrenBult · Feb 27, 2012

Heap pump with the electric furnace heat pump has worked great for over 7 years. It was designed to be big enough for the main house and finished basement. Just seems that they never look for what causes the problem, they just fix the simple things, and hope things work. Like the relay that went bad again (am sure that is the current proble which would be the 3rd time) All they want to do is replace the relay, and not find out why it is going bad. 3 Relays in less that 5 months.

730d se · Feb 27, 2012

Heat pumps work great under the right conditions and when properly sized. Always buy the hioghest SEER rating, it is the most efficient at temparture transfer.
A heat pump is basically an air conditioner running backwards. Ever go outside in the summer and feel the heat coming off of the unit? When you run it backwards it "cools" the outside and heats the inside.
The only issue is that when the temp is around 32 F or lower, there is little heat to transfer. That is why they have strip heaters.
They work great down here in the south, even when it is "cold" outside.

paul · Feb 27, 2012

Who needs heat when it's above 32 degrees, says the Minnesotain.

Up here they have been putting in a lot of heat pumps, they curculate water in coils burried about 7 feet deep, takes a lot of coils, a big hole or massive amounts of boring, to use the 55 degree earth heat for heating and cooling. Very cheap heat, once you pay for the very high initial cost.

Sad to hear they are not holding up? Seems a lot of furnaces are giving problems, the electronics are not robust enough, the moduals keep frying. Friend just bought a less thasn year old house & fried his thermostat by walking up to it & gave it a static shock. No heat until tech shows up, of course on a weekend so it can cost more than normal.

I think we should demand our important devices are built more robust than this????

--->Paul

Customer Service Rant

WarrenBult

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ericlb

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WarrenBult

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730d se

Well-known Member

paul

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