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Tool Talk Discussion Board

Re: carlyle tools

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Posted by Brad Gyde on January 21, 2013 at 21:10:20 from (

In Reply to: carlyle tools posted by GA in SWNE on January 21, 2013 at 19:42:20:

I haven't bought any, and I plan not to, unless it's a absolute necessity..

Just before our local NAPA changed to the Carlyle tools, I bought a 90 piece socket set to put in my company issued service truck (I hate to buy good tools for their trucks.. we usually have to turn them in when work is slow, and no telling what will walk off..)

The tools I bought look much like the "better end" harbor freight stuff, but a higher price (but still lifetime warranty and so on..)

Fast forward about 60 days.. The 3/8 drive ratchet gave out under what I'd call light usage.. Took it to my local NAPA (where I bought it from).. "Oh, well, NAPA don't handle that line of tools any longer, and the warranty is now void"

I'm gonna catch h*ll for this, but, I'll just go to harbor freight.. If I'm gonna buy junk and fight for warranty replacement, I might just as well BUY JUNK, use it till it breaks, can it, and buy new JUNK..

I truly don't believe there is a decent tool a "common person" can buy anymore.. Everything is cheap Chinese/Taiwanese, or just plain too darn expensive..

A set of Snap-On tools comparable to that cheap NAPA set would set me back well over a grand.. which, in turn, is close to half of my monthly income.. NOT WORTH IT for the amount of tinkering I do. I'd much rather buy American made than the rest, but, I can only afford so much.

I guess my overall point of the rant is that due to what NAPA has done with the warranty on the tools I bought, I will buy no more.. How long before they change vendors again and the warranty on this new stuff is void? I don't buy tools and plan to destroy them, but, I like to know if it has a lifetime warranty, when the tool fails, the warranty will get me something.. Not just a "Sorry.."



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