Ted in NE-OH is correct. Close to the edge of the roof there is no heat from the attic keeping the roof warm. When water runs down the roof it builds up there and makes the damn. The ice damn can also cause water to back flow into your attic damaging your house. The only thing you can do is try to make the soffit more air tight insulate so the roof can build some warmth there. It may be necessary to close some of the vents in the attic in winter to retain the heat the house is generating. Another option is you could install heat tape along the roofs edge just above the eaves to help warm the roofs surface. I'm in Texas so ice isn't so much of an issue here. Any house I've ever worked on had absolutely no insulation in the area of the soffit. If this isn't insulated it would allow more cold air there to freeze the roof.
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