A message from my Deere parts contct today

tim s · Nov 5, 2018

This may go along with the Lowes thread below, my parts connection at the local Mega Deere dealer sent this to me this morning..

"DON'T WANT TO MAKE YOU MAD, BUT THEY ARE NOW STARTING FOR EVERYONE IF AN ORDER IS PLACED THERE HAS TO BE A FORM OF PAYMENT WITH IT. THIS COMES FROM THE HIGHER UPS NOT ANYONE IN THIS STORE. IF NOT PAID IT CAUSES A WRITE UP FOR US AND THE SECOND TIME IS NO JOB. AGAIN DON'T WANT TO TO MAKE YOU MAD OR TURN YOU AWAY FROM ORDERING PARTS JUST NEED TO KEEP MY JOB FOR RIGHT NOW"

SVcummins · Nov 5, 2018

I call bs .

SVcummins · Nov 5, 2018

Maybe from the dealership owners but not John Deere.

Scott 730 · Nov 5, 2018

:shock: :shock: :shock:

tim s · Nov 5, 2018

It is no BS,,it is a fact and it came down from the local mega dealer head quarters not from Mother Deere.. They have had a policy for a while that no part can leave the store with out being paid for,,now they have to be paid for when you order..

Bob Bancroft · Nov 5, 2018

Seems like Deere would force their dealers to use "Farm Plan". I assume that would count as being paid for. One local JD dealer uses it, one doesn't. Local CaseIH dealer uses it!

IanC · Nov 5, 2018

Sounds to me like it (that mega dealer) is about to go under &/or get bought out and wants to lower their accounts receivable because either the buyer or entity financing them won't "buy" the debt.

JD Seller · Nov 5, 2018

Tim local JD Dealership is close to being that way. If your not a long time customer, Credit card or on Farm plan they want payment before ordering out of stock parts.

juniur · Nov 5, 2018

Tim you?re not on farm plan? My shop has farm plan and cnhi credit. With those 2 we can buy parts at most any dealership. We?ve even checked into being able to accept farm plan as payment since that?s what most of our farm customers use.

ajl · Nov 5, 2018

Lots of business are on shaky ground these days. Many thought the cheap debt party would go on forever. Times are changing and not for the better.

NY 986 · Nov 5, 2018

I went down a similar road when I worked for Central Tractor/Quality/Country General many years ago. Now I am recalling all the headaches that company gave me that did not need to happen. I remember we were selling a line of go carts and I get called into the store office and get told in no uncertain terms no support of this product line through the store. The customer must deal directly with the manufacturer. Before I know it the family of a guy I knew from college comes in with a problem. I get threatened with termination if I intercede. Next comes bad feelings by the customer but I could not afford to lose my job then so I was a good company employee. Plenty of other bad incidents with other policies. Got tired of it and quit. Trouble was the next place was worse. I never worked for TSC but understand it is a good place to be if you think you have too many friends as you will lose a few at a minimum. I could use an off farm job right now but my level of trust with employers has certainly been damaged and has not recovered.

oldtanker · Nov 5, 2018

Kinda simple really. Don't matter what you think. It's their business and they can run it anyway they please. The dealers have got us over a barrel. You either play there way or drive a lot further or have to shop online and may pay extra freight. And they know they have us by the short and curlies.

As far as a company saying you don't service an item? Lots of places are doing that anymore. Warranty repairs don't pay well and the overhead of having a shop facility and mechanics on hand get expensive. Plus the company can sell the item for a lower cost without any support for said product. Big thing here is you as an employee have to follow the employers rules. That simple. Follow those rules. If a friend or relative gets angry with you for doing that, what you promised the employer when you hired on then maybe you need to find better friends. IMO a good friend will not ask you to violate your word or risk your job.

Rick

tim s · Nov 5, 2018

No Farm plan, but use a credit card to buy my parts, before I would pay once a week,,now it will be with every parts order,,some one said there was a change in the making...

504 · Nov 5, 2018

Nothing new,when I worked in the tire store we had to have a credit card to order tires for a customer(we stocked hundreds but you can t stock them all) When I left there were at least three sets of tires that had been paid for with a card, and no one ever came back for them. Freight back would have been around thirty bucks, and 15% restocking fee. pay up front.

ss55 · Nov 5, 2018

Are most of your parts orders for work on customer owned equipment? It shouldn't be too much trouble to pass this upfront charge to your customer as a progress payment? If a customer refuses to make a progress payment to buy the parts for his repair that can be a red flag that they can't/won't pay the final bill either.

VicS · Nov 5, 2018

I use farm plan. I wouldn't expect anyone to order something I hadn't paid for or get billed for. Where I worked we never ordered anything for anybody who never had a charge account, or a credit card no.

Traditional Farmer · Nov 6, 2018

That's pretty much standard anywhere for parts, you order parts,you pay in some form right then.Most tractor places and auto parts stores I deal with I either have some sort of an account or a CC set up and I assume when I call or order a part they don't have in person I get charged right then.If they don't charge they'll have a bunch of stuff around they order and people never
pick up.Gotta pay for it anyway so whats the difference in a few days?Plus on a CC might not pay for it really for up to a month as the CC company finances for free as long as the bill is paid on time which I do.

caterpillar guy · Nov 6, 2018

I pay cash for my parts whether they are on the shelf or ordered. Only cc paid parts are over the phone to like Shoups Or some place like that or online parts. My local dealers and parts houses I deal with will order parts without prepaid. At least for me anyway.

DIM · Nov 6, 2018

I buy my antique tractor parts from a dealer 500 miles from me.I call him on the phone and tell him what I need. He mails the parts to me with a bill. I send the money right back to him. Thats the old way. It's called trust.

Mike M · Nov 6, 2018

Got the same thing early this year from local dealer up north of you where I'm at. Just a small parts was needing ordered. I talked to the parts manager who sort of knows me and he ok'd it.
Local motorcycle dealer has been that way pretty much forever. Had to make a trip to order and pay for parts then another trip to go pick them up as they never had anything in stock.
I'm not big on using credit cards but it is sort of being forced on us one way or another.

NY 986 · Nov 6, 2018

My employer made it much harder than it needed to be. Further, store management often bent the rules leaving the customer confused as to what the store policy truly
was. A lot of problems there had nothing to do with machine warranty. A biggie was giving last sale price on merchandise. Sometimes they would just offer to do it and
the next time they would fight tooth and nail not to. Have one policy and stick to it. Then it does not get personal between customer and employee. As it was it just left
anybody other than the manager in a very awkward position. The bottom line is I had to live in the community where I was employed so I have to get along with people.
The ultimate kicker was the company crashed and burned anyways but people can hold a grudge for a very long time. I never twisted store policy for my own gain so I
always worked within the rules but it is frustrating to watch a manager or favored employee (because they were from a prominent family in town) bend them at will.
Makes a person look like they don't know what they are doing or don't care.

A message from my Deere parts contct today

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