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EBAY item didn't arrive

3

37chief

Well-known Member
Location
California
My ebay item says it was delivered, but I never saw it. We live in a crime free area (sofar). I can be fairly certain the item was not stolen. Some carriers take a picture when an item is delivered, but not the US post office. The seller says it was delivered, by the tracking number. It isn't a great loss. It's a 16.00 motorcycle battery. I ordered another one, because the seller is holding his ground since it says it was delivered. I even offered to split the difference on a replacement, since neither of us are at fault. Nothing doing was his response. I have ordered things from China, and the UK and never had a problem. I would think it's up to the seller to make sure the part is delivered to me, what ever shipper he uses. Ever had this happen? Life goes on. Stan
 
The shipper should be filing a claim with the carrier. Just because the carrier marked it as delivered, doesn't mean it went to the right place.

FedEx routinely delivers our packages to a neighbor 1 mile to the east of us. It's delivered, but not to me.

I've also had a package delivered to me by UPS that was not mine. Had a heck of a time to get them to take it back. Should've been in Arizona, not North Dakota.
 
USPS packages are insured. Make the shipper collect from USPS he has the tracking info and receipt. Contact EBAY for their recommendation.
 
A heavy coat was ordered for me from Eddie Bauer. Tracking showed it to have been delivered. No coat. We ordered another, assuming it was ripped from our front porch. The new one was on its way. I went out to shovel snow off of the porch. Under the snow on the porch, but in the hidden corner out of sight from the door, was the original. Eddie Bauer was willing to refund the entire amount of the first coat. We sent the second coat back (their return ticket) and all is well. Kudos to Eddie Bauer. (it is a 40below rated coat Way nice. Jim
 
I would talk to your local postmaster about it if the shipment was insured. Your tracking number should let you look up each leg of that shipment. I don't see how you can hold the seller accountable on this one.
 
First thing to do is contact your carrier.
If you paid with paypal there is a good chance they will take care of you.
I have had stuff delivered to my neighbors by mistake but the tracking says delivered.
You can also open a case with ebay.
 
Other replies are correct. By "offering" to split the difference, that only makes the seller think that there is no "missing package". If the package is not at your residence or in your mailbox, then contact your local USPS on Monday morning and find out where the carrier left the package. If it's not there, then notify the seller. If the seller won't budge, take it up with eBay.

That's why I'm an Amazon Prime member!
 
File a claim with ebay and get it done asap if you want to do anything about it . after 30 days ebay will not do a thing lost 500$ that way. I didn't know better but the seller did and that was the end of it they are still a power seller on ebay even though if you read through there feedbacks they've done the same stunt several times
 
I had an eBay package disappear for about five days, showed it had been delivered. turns out it was delivered to a neighbor a half mile away, was laying on his front step in the rain while he was away on vacation.
 
I have no faith in the USPS. I ordered on eBay last Sunday. Monday morning I get confirmation and in the afternoon I get order shipped. Tuesday night it's still in Atlanta. Wednesday it leaves Atlanta and Wednesday night Indianapolis . Thursday morning tracking had it back in Atlanta. On Friday morning it's in St. Louis and out for delivery. Got I today. Good Luck.
 
The USPS that most everyone complains about isn't the same as the modern USPS of today. Each time a package is delivered there is a scanner gun that is shot on the shipping label. This sends a signal to a GPS satellite which marks the time a location the box was scanned. This GPS is within 3 ft. It can tell the postmaster if a box was dropped at the mail box, front porch, or neighbors house. At the end of each day any box that was scanned for delivery and not delivered will be caught by a master computer that signals the post office of the problem. Same is true of any certified letters. You cant bull chit and say it was delivered and signed for at the wrong house. The GPS will catch you. Also a mail person sitting at the tavern for lunch can be caught if the postmaster just looks. That scanner gun also has a timer and reset button. If that person is in the same spot for longer than its set for an alarm goes off. this is also a safety if something bad happens to the carrier. To the best of my knowledge ever carrier, city or rural carries this scanner. Its hand held, just like the ones at walley world. If your postmaster tells you it was delivered just ask him to pinpoint where. He can even show you a print out of a map that will mark the spot and time. I have seen these, that's how I know. The New USPS still has a few bad eggs, but for the most part they are doing much better than in the past. Al .
 
This may be so but in my case I use to get items sent to me and they were suppose to go to the other end of the road. Our address is east and the other is west. We both have the same house numbers use to happen a lot but in the last year not so much. The other address is a logging company and one time UPS left a package here when we were not at home. It was shipped overnight air freight from out west. I reconized the company as a logging supplier so I call the people where it was suppose to be delivered and they came right over and got it as they had a machine down and waiting for the part. We got a new UPS driver after that.
 
I constantly get packages delivered to my back porch.. side porch, front porch..
OR where ever the heck they wanna drop'm..
I went nuts trying to find a package that was overnited.. found it on the back porch steps..
NO NOTE on the front door..
I've just made it a "habit" of walking around the house when I'm expecting an important one.
 
My neighbor and I both have had problems with the US(less) postal (dis)service. The carriers won't deliver packages. I have had several say delivered, but in the notes it reads unable to deliver. Excuse my neighbor has been given is his dog. It is a yellow lab. One day he was at home waiting for a special delivery. He heard the carrier, walked to the door, and they were gone. No package no nothing. Dog was in the house. He has security cameras that show their conduct.
I have several packages I've shipped in recent months that are missing. One that arrived destroyed. It was triple taped and they still managed to destroy it. A flat rate small, five pounds. Looked like it was used for a wheel chock.
 
Hi, Stan. I'd give it a few days before pushing too hard.My wife ordered three iPad cases for her classroom tablets, two were in the mail box in two days, everything showed three delivered. She contacted the seller, he said they were shipped from separate warehouses, please wait. Sure enough, the third was in the box yesterday, took five extra days. All the tracking showed them together the whole time.
 
Delivery guys are starting to deliver to an out of sight place if they can, to prevent theft. A note on the front door is the same as delivering it to the front door, as far as theft is concerned.
 
prolly delivered to someone else, has happened to me, post office usually finds it and brings it to me
 
Same thing happened to us with a package from LL Bean. Only after a few days USPS found out it had been delivered to the wrong house. The neighbors know who we are, but did not give us the package or return it to the post office but did give it to us when asked. LL Bean also sent a duplicate item which we returned.
 
I'd first go to the Post Office early tomorrow morning while they are sorting mail and ask the carrier about what may have happened,the advantage is their boss will be there too.Could be a mix up but it could be a matter of it was stolen.You can always request any package you receive be held at the Post office for pickup.
 
It happens sometimes. The carrier might leave an item at the wrong address or sometimes they trash the item to keep them from having to drive out of their way. If you paid with paypal just file a claim and get your money back.
 
Bought a magneto once off eBay and tracking said it was delivered by FedEx. Couldn't find it anywhere around my place. I finally filed a claim and it was still in progress when about a month later the wet muddy tattered package appeared on my doorstep. No idea who put it there. Through the grapevine I heard a story that a disgruntled FedEx employee on his last day tossed a bunch of packages out the window as he drove along. Theory was someone stumbled across some of them and took them to the addresses on the package. Never knew if it was true or not but sounds plausible. The magneto was well wrapped in plastic inside the box and seemed no worse for wear so all turned out fine for me.
Also at one time had UPS delivering a bunch of packages for me to a vacant house down the road. Local fireman discovered them while doing some routine check of the place and told me.
Tim
 
My wife and I usually go in and out of the house through the garage, and unless there are visitors sometimes we don't use the front door for several days at a time.

Sometimes when I'm expecting a package, track it, and find it was delivered, the delivery notice will say, "Left by front door". I'll go out onto the front deck and there it is.

That has its down sides. One spring several years ago when a snow bank was melting by the edge of our house yard, I say something that looked like a brown package sticking out of the snow. I went out and got it, and found it was a sweatshirt my wife had ordered for Christmas. In the flurry of other packages, she'd forgotten about it. It was sealed in plastic, and good as new.

The only explanation is that it was left on the deck and the wind blew it over there just before it snowed.
 

Per your post, It appears it was shipped via USPS.
It also appears you are reling on the seller or maybe ebay to tell you the shipping status.

Get the tracking number and then go to the USPS website directly.
Do not go in via ebay.
Enter the number and see what USPS says is the status and also confirm that the number matches your address.

Sellers have been known to slap the wrong label on the wrong package, mess up an address, etc.
 
On two different occasions, I pulled up my ebay purchased history and found items had been delivered, having checked the mail and gotten mail for the day.....verifying that the postman had passed the house.

In seeing the delivered message, I promptly went out to the mail box and checked and sure enough, the parcels were there. Don't know if it was initially overlooked on the regular run and was found at the end of the day and the postman made a special trip to deliver it, or if there were 2 deliveries that day, one letters and the second parcels.
 
I keep one of the trucks out in the driveway. Magnets hold a sign on it for all packages to be left inside truck. Anything that won't fit, they put on the tailgate. Any time I have an outgoing package, it's left in the truck with a note for which carrier it is for.

So far, all the delivery folks love this setup, as they drive right up to the pickup.

If I know that an over-sized package is coming on a certain day, I'll have a sled out there in winter or a lawn trailer in summer, and they can leave it there.

Have had problems though with the truck doors icing shut, so this Spring will build a large "Drop-off Safe" under the front end of a 48' reefer van I have out there.

As for USPS, had a package show up as delivered some time back...right around Christmastime. I called the post office and it was still in the carrier's truck. He scanned several, but forgot to grab the smallest one. *lol*
 
Call your P.O. before it gets stale. Believe it or not, carriers frequently remember packages and where they left them. One of our Christmas gifts did not arrive. Tracking said it was delivered. Called post office and carrier said it was dropped off at the house at the head of the street. That is not our house. Belongs to a holier than thou type who has been a PITA for 27 years. She talked to her postmaster. He called their house and told them they would be hearing from a postal inspector. That night the item appeared, hanging on the outside of our mailbox in a Walmart bag. It was opened and wet. Nice neighbors.
 
In my area the Post Office has a different truck that just delivers the packages to the different routes regular carrier does it sometimes I guess they use the extra truck at peak times.
The extra truck will even deliver late on Saturdays and Sundays around the holidays.
 
Once the shipping company, whether it is USPS or someone else, accepts possession of the item the seller's responsibility ends. Your complaint is with the post office not your seller. I'm sure insurance was offered by the seller but declined.
 
I must belong to Ebay prime because i never have a problem with Ebay or the post office.
 
Lots of times parcels, especially the flat rate and express ones are delivered by a different driver. I have had as many as three post office trucks run by my place since my neighbor gets a lot from E-Bay.
 
(quoted from post at 14:56:36 02/25/18) Once the shipping company, whether it is USPS or someone else, accepts possession of the item the seller's responsibility ends. Your complaint is with the post office not your seller. I'm sure insurance was offered by the seller but declined.
Click to expand...

Sellers screw things up all the time.
i.e. wrong label on package, etc.

That is why he needs to confirm with USPS that the tracking number that is telling the seller and buyer that it was delivered, actually has the buyers name and address associated with it.
 

USPS and UPS have both delivered items of mine to the wrong address. When this happens to me I generally have to canvass the neighborhood and generally find it. A couple of times good neighbors have brought it to me.
 
If you payed with PayPal they will refund your money and get it back from the shipper done deal
 
(quoted from post at 11:56:36 02/25/18) Once the shipping company, whether it is USPS or someone else, accepts possession of the item the seller's responsibility ends. Your complaint is with the post office not your seller. I'm sure insurance was offered by the seller but declined.
Click to expand...

Incorrect. The shipping company will only deal with the seller on claims, because the seller is the one that paid the shipping company. You gave money to the seller to pay for shipping; you did not pay the shipping company.
 
I had an order that was said to be delivered by Fed-Ex but instead they left a big box (looked like about a 40" TV size box) on the front porch that was to an address on the next road over with the same street number as ours. I contacted the seller and they shipped another one and when it arrived they took the TV. This all took about a week to get sorted out. Never did know what happened to my original order. It was a part for my mower and the grass seemed like it was growing 6" a day then. I was not happy with Fed-Ex.
 
Stopped in at local Post Office this morning to have a chat with one of my friendly clerks. Now I have several questions.
Is the battery involved a normal wet cell/acid battery? If it is, then it CANNOT GO BY MAIL!!!!!! Wet batteries are on the prohibited haz-mat list.
Did the clerk ask about what it was when presented for shipment?
Did the shipper give an honest answer?
Did the clerk accept the package even if the shipper fudged on the truth?
Lots more unanswered questions, but time is running short. If it would be me, I would write the whole experience up to education, and go to my local friendly motorcycle dealer or auto parts store & buy a battery. But then I do lots of things differently than other people would in the same situation.
In my 40+ years in the cargo business, it was always the 'receiver' who had to file claim with the carrier for loss or damage. Once an item is presented to a carrier, the 'sender's' obligation is completed.

Willie
 
(quoted from post at 21:54:12 02/26/18) Stopped in at local Post Office this morning to have a chat with one of my friendly clerks. Now I have several questions.
Is the battery involved a normal wet cell/acid battery? If it is, then it CANNOT GO BY MAIL!!!!!! Wet batteries are on the prohibited haz-mat list.
Did the clerk ask about what it was when presented for shipment?
Did the shipper give an honest answer?
Did the clerk accept the package even if the shipper fudged on the truth?
Lots more unanswered questions, but time is running short. If it would be me, I would write the whole experience up to education, and go to my local friendly motorcycle dealer or auto parts store & buy a battery. But then I do lots of things differently than other people would in the same situation.
In my 40+ years in the cargo business, it was always the 'receiver' who had to file claim with the carrier for loss or damage.[b:c72eb8301b] Once an item is presented to a carrier, the 'sender's' obligation is completed[/b:c72eb8301b].

Willie
Click to expand...

I have had a few sellers tell me that but eBay sees it different.
Had a few mis-delivered and seller found it or refunded my money.
In most all cases eBay sides with buyer, one reason I no longer sell on eBay.
 
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