I suspect we all run into these types of problems more often than not.
Mine started with wanting to repair an older battery charger. I called the company who manufactured it, wanting a service manual or at least an electrical schematic. Company informed me they sold that part of their business years ago to another battery charger company and they will forward my call. Customer service at the later company says they don't provide service manuals or schematics for liability reasons. (WHAT?) But they will send me an operator's manual (which will be worthless to me since I'm an engineer and need the SERVICE manual or schenatic) They do send me the operator's manual anyway via email attachment and it is 52 pages of which only 15 are in english and even those 15 are of no help. To top it off the "customer service" lady who sent the email is in St Thomas Virgin Islands and that company is called PMM - Perpetual Motion Management, whatever that means.
I tried searching for this manual and/or schematic via google and the internet and that turns out to be like a "dog chasing his tail" and no results.
I'm frustrated enough to "climb the wall".
Ron
Mine started with wanting to repair an older battery charger. I called the company who manufactured it, wanting a service manual or at least an electrical schematic. Company informed me they sold that part of their business years ago to another battery charger company and they will forward my call. Customer service at the later company says they don't provide service manuals or schematics for liability reasons. (WHAT?) But they will send me an operator's manual (which will be worthless to me since I'm an engineer and need the SERVICE manual or schenatic) They do send me the operator's manual anyway via email attachment and it is 52 pages of which only 15 are in english and even those 15 are of no help. To top it off the "customer service" lady who sent the email is in St Thomas Virgin Islands and that company is called PMM - Perpetual Motion Management, whatever that means.
I tried searching for this manual and/or schematic via google and the internet and that turns out to be like a "dog chasing his tail" and no results.
I'm frustrated enough to "climb the wall".
Ron