Phone Assistance OT

44 massey · Jan 10, 2017

Know this is way off topic but wanted to know how you people handle it!!! Any more with almost everything whether it be a new instrument, tool or a "service" you buy it has this phone number to call for assistance!!! Have had this "experience" twice in the last month, once with our satellite service and once with a credit card service!!!! Why is it once you go thru "press this number for that or that number for this" for 10 minutes you end up talking to a person that is VERY hard to understand due to some form of an accent???? Its difficult enough for an "older" new technolgy illiterate person such as myself trying to figure out what i am supposed to be doing or what i'm doing wrong but it makes it much more "frustrating" when you can't understand but every 3rd or 4th word of the person trying to explain it to you!!!!!!!! Isn't getting old fun,,,,,,lol???

ss55 · Jan 10, 2017

Customer service after the sale is often considered an expense, not a money maker.

cjunrau · Jan 10, 2017

When I run into that, I ask if there is anyone there that can speak English. Sometimes they get mad but I insist they find me someone as I will not talk to somebody I can NOT understand. Works for me

Steve@Advance · Jan 10, 2017

I know the feeling well! I have a terrible time understanding fast talking, squeaky voiced females, even without an accent! Or anyone that talks really fast, running their words together.

And then there is the customer service representative that is merely matching your question to script. He/she has no idea how the product works or what to do, just read the script, pass the buck, hope you get frustrated and go away!

Dean · Jan 10, 2017

That's the way it's done these days, Steve.

CSR has a computer with links to many canned resources. The challenge is to fine the "best" response to the inquiry. Usually, even the best response is only somewhat helpful.

Dean

Harold Melius · Jan 10, 2017

My pet peeve is calling and getting a voicemail that asks you for your account number (Usually about 16 numbers long) and then the last 4 digits of your SS number, to identify yourself. Then it transfers you to a live person and the first thing they do is ask your for the same numbers again.

2x4 · Jan 11, 2017

with credit cards, if talking to a foreigner, ask to be transfered to someone in the USA. They can claim that they can handle your problem but they MUST transfer you to an American. It's the law.

RalphWD45 · Jan 11, 2017

I have a lot of the same problems, as has been mentioned. I try not to be snotty, or unreasonable, but it is trying, when I really want to tell them to go jump!But the fast talkers, that Steve was talking about, I tell them ,that I cannot listen, as fast as they are talking, and it usually slow down.

W_B · Jan 11, 2017

(quoted from post at 05:58:55 01/11/17) That's the way it's done these days, Steve.

CSR has a computer with links to many canned resources. The challenge is to fine the "best" response to the inquiry. Usually, even the best response is only somewhat helpful. Dean

Agree, Dean. My company's business is so complicated that the first level CSR uses scripts to try to resolve any problems, but we do have more seasoned people to handle more complicated and one-off issues. It's the nature of the beast. But all ours are in the USA, have never used foreign sources.

IaGary · Jan 11, 2017

I thought it was just me that could not understand those customer service people.

JOCCO · Jan 11, 2017

WELL IN THE OLD DAYS: The seller knew the product and helped on the spot. You also had a local service tech to come around. Today: disposable items sold cheap, operating costs are high (so farm tech out to sing high)

rrlund · Jan 11, 2017

Last time I called Direct TV,the only "accent" was southern. I had a problem with reception and admitted it might be a tree branch blocking the signal. He suggested I use a shotgun to fix the problem. LOL

HenryO · Jan 11, 2017

I have had some really hard to understand help on the phone. First of all, I tell them "please speak very slowly as I can't understand you" then I say " please speak much more loudly because I can't hear you". Then I might say something like" can you try not to use your accent or can I speak to someone who speaks better English Some times I also ask for a supervisor" Many of the service people we talk to are in India or Bangladesh or someplace south of our borders and it is nnot their fault but it is the oonly way I can communicate with the company

CLYDE MASON · Jan 11, 2017

i pushed 1 for english but still could not understand then. there english isn't our english.

old-9 · Jan 11, 2017

Yes! A 12 gauge makes a great tree trimmer.

rrlund · Jan 11, 2017

Ya,he told me he had the same problem with his and that was how he fixed it. lol

dr sportster · Jan 11, 2017

I called the number on my Miller welder and a tech at Miller answered.

Dune Country · Jan 11, 2017

A lot of times when you get asked to push one for this, 2 for that, try pressing 0 works sometimes.
Also if you are having a hard time understanding them as others have said ask to talk to someone in america.

farmerjohn · Jan 11, 2017

I have found that a lot of these automated menus can be bypassed if you ignore the choices and say the word "Representative " and it will take you to a live person.

JMS/.MN · Jan 11, 2017

Recently I called Gehl customer service, using a number supplied by my dealer. Guy was obnoxious, and all I wanted was some specs, or name of mfgr of the main hyd valve on the skidloader. Said he"d lose his job if he gave me that info. He agreed to send the specs to my dealer, but when I asked the dealer if he got the specs, he said he got a nasty call from the jerk, telling him to never give out that number again. I was tempted to post the number here, so all you nice folks could call him!

Phone Assistance OT

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