Know this is way off topic but wanted to know how you people handle it!!! Any more with almost everything whether it be a new instrument, tool or a "service" you buy it has this phone number to call for assistance!!! Have had this "experience" twice in the last month, once with our satellite service and once with a credit card service!!!! Why is it once you go thru "press this number for that or that number for this" for 10 minutes you end up talking to a person that is VERY hard to understand due to some form of an accent???? Its difficult enough for an "older" new technolgy illiterate person such as myself trying to figure out what i am supposed to be doing or what i'm doing wrong but it makes it much more "frustrating" when you can't understand but every 3rd or 4th word of the person trying to explain it to you!!!!!!!! Isn't getting old fun,,,,,,lol???