Roller Door - Completely off topic

Hi Guys
I know this is completely off topic but I could use some help (the company that supplied the door is closed for Easter vacation) and I would like to progress this door installation. Im currently building a new tractor shed and its got a 5 m roller door at one end, as you can see Ive managed to positioned the door on its support brackets along with chain etc. The instructions talk about rolling the door 1.5-2 turns to tension the spring mechanisim before cutting off the banding holding the rolled up door together all of which I can understand. My problem though is that the up and down rope gear mechanism just seems to turn on the axle as does the rolled up door so nothing seems to work as expected, Im thinking the gear mechanism should be fixed to the axle (the axle is clamped to the support brackets at each end). There is a hole drilled in the sleeve that the gear mechanisim is part of and Im wondering if there needs to be a hole drilled in the axle and a bolt or pin put through to lock the rise and fall gear mechanisim. If I hold the gear mechanism with a Mole Grip then the door turns as expected as soon as I tug on the chain. Any thoughts welcome.
Bill

The axle/shaft is fixed/stationary at both ends? So, certainly any spring/planetary mechanism needs to be also fixed to transmit any power to the door.

Did it come all together like that? Can the axle be slid in the mechanism to expose a hole?, Or, is the axle slid in the mechanism the wrong way, so that any hole on the axle is on the wrong end?

What is the door itself made of?

Are you sure there isn't a hole drilled in that pipe hidden under the collar with the drilled hole, pipe may have slid enough to cover it?

Yes Ive got the axle clamped hard at onto the brackets at each end so firmly held. Yes door, axle and rise and fall gear all came assembled the only thing to be done or added was cutting and joining the chain to length. The axle cannot now move but the rise and fall gear can be moved outwards from the door but that tends to disengage all of those pinions. I cannot see any hole on the axle but Im thinking there should be so I could pin the rise and fall gearing assemble to the axle and as you say that would seem to allow the planetary mechanisim to transmit power to the door. Think the actual door is made of light steel sections all interlinked to allow it to be rolled up.

What I see: The main axle (smallest in pics) must remain stationary and never turn on its axis. The door must roll and un roll on this axle. The sun gear in the chain sprocket must be held stationary on the main axle. (it is in the center of the planetary plastic gears) The planet carrier must be attached to the pipe on which the door rolls up. The spring must be connected to this pipe and to the axle on thee opposite end from the chain sprocket. Do I see a crescent of a pin hole in the first two pics that could take a pin if aligned? Jim

Yes Im thinking there should definately be a pin hole in the axle to allow everything to be locked up. What you guys are all saying is confirming my own thoughts. Im going to double check that axle for a hole tomorrow. The installation instructions say nothing about any of this of course, I'm wondering if the manufactureers or the factory guy just forgot to do the last bit.
Bill