Jd dealer sales staff

NEIADan

Member
I must not be wearing the right color underwear. After loosing my main tractor and rd baler yo fire I have been out searching for replacements. Granted my goal was to
buy used and stay under 70k. So, I am not a priority. We have two mega Deere stores in our area. Each operates several locations. One store had a salesman busy but
couldnt find the other. Store manager and receptionist didnt bother to get a name or number, just said it would be 20 or 30 minutes. Another site of the same company
and manager stood there and did not get a salesman off his rear when I told the parts men what I was going to need to replace. Third store I called a salesman I have
known for 30 years after looking at what he had to offer at another site I made him an offer on the phone and was told he would call back in a couple hours. That was two
days ago. Is this the new way of doing business. Do they want you to beg them to take your money? I just dont get it.
 
A friend of mine had said this about some other business places: I shouldn't have to chase them down to give them money. How true. I sure miss the not so olden days lol.
 
Plenty of other choices on offer out there. You have a budget, spend it wisely. Color don't mean spit. HTH
 
That's funny you mention that, my uncle dads brother, went to a Deere dealer to buy a compact deere tractor, they have him the run around, as if they could care less if they sold the tractor. He ended up going to newholland and had a tractor in less than 4 days. I have delt with the JD dealer for parts, and have had great luck, so the whole thing is odd, iv never bought and new deere equipment.
 
A couple years ago I wanted to trade combines. The salesman sat in his office and wanted me to get take pictures to send him. I live 10 miles from the store and just thought that there service department was probably no better than the sales
 
I also am very satisfied with the parts department in our local store. But we constantly get surveys on them from the corporate. I surveys are done on shop work done. But if no invoice is written there is nothing. Store managers are retained only on customers that buy. Not on the customers they turn away
 
The smaller independant dealers are where its at around here. Those guys buy and sell to make a living. They could teach the big dealers a thing or two on sales and customer service...
 
The big dealers have all gone to pot and the little ones they are closing up . I really don't think they care if they sell anything or not . got a brand new farmall 110a six months old and they do not have filters in stock for it five differenttimes to the store and still no filters there excuse was o you know that's a Mexican Tractor right ? So it's a cheap Tractor so you don't carry parts for it ?
 
Around here they want your business and they show it in every respect -- ICON -- JD -- the service man here will put in 100 hours a week if that is what it takes -- ran the hydro pump out on the 680 and they brought out a rental -- worked all hours to get the other one fixed -- only one half day downtime - guess where the next purchase will be -- northwest iowa -- where people care!!
 
What a bummer. Its a shame you cant get someone to even talk to you that wants your money.

I guess I am very fortunate. The New Holland and John Deere dealer here both know my name when I walk in. And I am a little guy compared to the big acre guys. They order parts, call me when they are in, print sections of the service manuals so I can do my own work.

I do give them both a lot of business. But not like they guys that own the big 4wd tractors and combines. A quick guess on all my equipment would be $60-70K tops.

Not sure what else I could ask for from them. Pop/coffee/doughnuts too on most weekends too.
 
Years ago when there was a dealer in almost every town they fell all over themselves in sales, parts and service. They had to because of the competition. When the nearest competition is 100 or more miles away they are the only game in town and they know it.

Rick
 
Myself, I'd shop different brands, at different dealers. There is brands other than Deere that make good equipment. The amount of money you're looking to spend should have NOTHING to do with the quality of service you get. I'm very small-time. The places I deal with want my business and treat me the same as the bto's.
 
I agree with oldtanker,,around here we have 1 Mega Deere dealer,,you need to drive over 100 miles to get to another one,so there is no competition,Deere has let this happen, and have shown that they can care less about the little people. As low crop prices start to squeeze the big producers a bit harder the new combines and big tractors are not being sold like the past couple years,,maybe this will shake things up a bit...
 
As said before there are other brands of equipment out there that run and do the same thing just as well. Shop around unless you just have to have JD
 
Hi, it could be all about the sales quota. I am just guessing but the dealership could have made their sales quota for the year and they will not receive any more bonus $$ for this year BUT maybe if you were looking to purchase in early 2016 it would be a different story.

Only my opinion, having known many salesmen.
JimB
 
The dealers are sending you a subtle message: "We don't want your business."

Is there any way you can find what you need at an auction or from an individual ?
 
Go back to each one of them and LET THEM KNOW what you think of there business. When you buy someplace also let them know again that they lost.
 
Went into my local JD store 3 months ago to buy a Stihl leaf blower. I hung around the lawn & garden stuff for over ten minutes but the only salesman was busy selling a lawn mower but did say hi. I walked down towards the parts counter, leaned on the counter for close to 15 minutes. The one clerk straightened every spray can on the shelf five feet away but ignored me otherwise. He eventually went back behind the counter and continued to ignore me. Finally the parts manager walked by, asked me if I needed help. I said, "Thank God, I thought I turned INVISIBLE, none of you guys could see me!". Then he proceeded to want to argue with me. I told him what I wanted, he didn't have one, had to send me to his other store 4-5 miles away.

I finally got what I wanted, but I'll never darken the doorway of either JD store again. All I bought there was parts for the Onan engine in my Cub Cadet 982. When I go to my Case/IH, Cub Cadet, and IH truck dealer, all three lines under the same roof, I get waited on promptly, one guy punching parts into the computer, another guy pulling them off the shelf. Last truck part I bought was a thermostat for my 7.3 PSD. One Ford store wanted $60 plus tax, my Ford dealer sold it to me for $32 including tax, My IH dealer had the same part for $13 or $16 depending on which one I needed. Turns out the $16 one was correct. I have three Top line C/IH dealers within 20-25 miles for parts, all single or 2-store dealerships. Who needs the Deere attitude!
 
A friend of mine that has well over $500,000 worth of equipment all paid for
and is worth over 2 million$ stopped at a JD dealership about 75 miles from his home in an old truck he drives(beat up old Chevy he loves)he was dressed in dirty work clothes.
Asked a salesman about a compact tractor and loader he had on the lot as it was one he'd been looking for.Salesman looked at my friend and told him "I can see right now that you're wouldn't be able to afford a tractor like that" then just turned and walked away.
Friend was ready to write the check when he went in the dealership.They blew a certain sale.
 
Judgmental and Arrogance..Is what they have to offer at the mega dealer around here too. I miss the old local dealers that actually cared about their customers..and like the Nickel candy bars ,,they aren't coming back...
 
Dealing with the area CaseIH chain store here will change your mind in a hurry. They all have good and bad dealers. I can count on my local Deere dealer to have stuff and not pay ridiculous prices for it. The CaseIH dealer here having the lowest price on part that can be sourced elsewhere does not happen.
 
No so here they are very accommodating When owner is in the office gets more interesting as he will come out and get in on the sale As in pull out all the stops to make the sale!!! Massey dealer is same way old Mike will take you out to a farm to try out a tractor!!!
 
Same thing happened many year ago on a truck. Salesman asked him how would you pay for it???? Old (million air with old caddy) Price was $6 grand. HE HAULED OUT CASH SALESMAN ABOUT FAINTED. THEY WASN'T LONG GETTING TRUCK READY!!!!
 
(quoted from post at 06:23:06 10/03/15) Go back to each one of them and LET THEM KNOW what you think of there business. When you buy someplace also let them know again that they lost.

Go above their heads call the main customer service number.
1-800-537-8233
Be professional & only present the facts as they happened, explain your feelings of how you were treated.

The local dealer may not act like they care, but believe me the main office does.
I have no dog in this fight, I was simply employed by Car dealerships for many years, and customer service was always the topic of required training each and every year.
 
Most of them got drunk on big easy sales..and most of them have little to no sales knowledge..
 
Yeah. When Allis Chalmers was still going strong, a neighbor walked into a dealership straight out of his cow barn and made a deal on a new tractor.

The salesman asked him what kind of terms he'd like.

The neighbor replied, "Terms? I write you a check".
 
My uncle had the opposite happen to him. He wanted a new round baler so he called the IH dealer and talked to them since he is a IH man and has almost all red equipment. He also buys all of his equipment, parts, oil, ect from this dealer. He got a price on a new baler and then asked what they would give him on trade for his (he bought it from them and it is a IH) they said they would get back to them in a few mins. They called him back in a few hours and told him they didn't want his trade at all. This baler was always sheded, cleaned, greased, and maintained its entire life. He asked why and they said they just didn't want to deal with selling it. He went to Deere the next day and made a deal on a new baler and they took his trade with no issues at all. He now has a JD round baler. This is the only green machine he owns besides his 4010 that was his wife's dads. He will not deal with IH agian, and I don't blame him. Looks like in a few years when he trades his Magnum off it will be for a John Deere.
 
Hi
Your problem is $70.000 to spend on a tractor and baler. They don't want the bother of selling it to you and having to put it in the shop to fix it when it quits. They got enough problems fixing these new plastic Deeres with computer and emissions problems. If you phone some dealers with anything older than 15 years that needs a wash or not they tell you to go away or charge $120 an hour for poor service or a repair that don't make it work right still. they make sure you buy a new one or you don't go back. There are guys here won't do either L.O.L they find an independant that can fix the pre computor stuff. Then the manufacturer just stops selling any parts for the old stuff like case are starting to do now.

JD are ignorant here to I phone parts in and have all the info and serial no breaks from the web site, they really don't like that I know as much or more somedays than they do. Phone New Holland and give them the info its a totally different world your trying to help them and thanks!. I just don't agree they want to sell a $2000 assembly just because a $60 bearing went out New Holland refuse to sell us now. They lose business from me to the local bearing company in that situation sadly for them. I needed bearings for my 688 and it was going to be half what I paid for the machine with assemblys. Bearing house was $150 and back in the field.
Regards Robert
 
Not very perceptive, some of these guys. You can't judge a book by its cover in sales, or what you describe will happen. I did a stint in consumer electronics, home audio and video, some high end products too. The company I worked for, gave us some good training, that scenario was portrayed by the veteran trainer, who was a down to earth type and a genuine good guy. I had a totally different background, but with good common sense and I did very well in that store.

The sales floor was divided and you were supposed to stay within your boundaries. In those days some may have considered me a loon, did not get along with the video department sales people, same one I worked in, they shifted me to audio. Every chance I got, I went and sold something in video, and it really irked them to no end.

One afternoon, while the video sales people were all feeding on fast/junk food like animals lined up to a trough in this dedicated tiny little room near the front of the store, with a glass door they could see thru to their department, a very heavy set, sloppy looking person walks in and over to the video department. No one to help him, they wrote him off because of how he looked.

I greeted him and asked if he would like any help. He was interested in televisions, and I showed him the line we carried. He, without any persuasion, but with serious interest wanted to know about the 54" Mitsubishi. (CRT type) the largest made then. It was over 5K. I sold it to him, at full ticket and got the full spiff as they called it, (what the sales person makes from the sale) it was over $500.

Sales people were peeved, tried to get the manager to take it from me, split the spiff or something and I refused. I said, get the company owner on the phone and I want to hear him tell me he does NOT want me selling his merchandise, I want to hear it direct. Your people were not attentive to the floor, I am as always and greet every single person that comes in, regardless. They were fit to be tied, I kept doing it, next one was another expensive television set and a camcorder, ya snooze ya lose as I see it.

I think what ticked me off prior to all this and is what fed my desire to sell anything in that store was when I first started, another sales person did a T.O. (take over) and I had to split the spiff. That was the first and last time for that, and all I had to do was treat every customer fairly and honestly, it worked better than the shark tactics, so much I had the largest single sale in that store, audio and video combined and even though there were departments, I refused to hand over the customer when he went for the video/TV side of it. The guy was a bank atty, who made 700K per year, he bought something expensive for the whole family, 11k worth, all with full spiff, meaning he paid full ticket. I had customers requesting me long after I left, as I'd stop in once in awhile. What a racket sales is, never cared for it much, but I sure did ok when its what paid the bills and to date it provided the single largest paycheck after taxes I ever received.
 
They're pretty good here, expensive mind you, but they are located in the middle of a large agricultural community/area, not far from the CNH dealer. I see all kinds of older JD tractors and equipment in their shop for repair. The farmer I used to help for many years, dealt with them, work was always done right, but you paid. He, towards the end of his career, had new equipment and some older JD tractors and equipment as well.

The CNH dealer, shop rate is expensive, but they will work on anything. The service manager, a partner in the company, is very fair and extremely helpful, so are all there technicians/mechanics. Parts counter is very good as well, especially with older Ford tractors, if they can help you, they will on parts. Sales, in one year, we have bought 2 thru them, pretty decent, not new, but 15 & 18 year old tractors, they've were quite fair, though I have a different opinion of how they handle a consignment, they'd win hands down over the JD dealer, who is connected with several locations with one store name. Both are good because of the local market, they'd be out of business if they were not. Same area is a top notch independent shop, they're always busy, a bit less expensive, but work on anything, complete tear down if needed. We can't complain too much about what we have here as I see it, maybe someone else sees it different.
 
The other thing I bought that day was an oil filter for my Onan. I pulled it out of the box and told the parts mgr, "I heard Deere changed the size of the oil filter last spring, and it sure is smaller, both diameter and shorter" All I got in return was a stupid look. I took it back a couple days later. Smaller didn't hurt, but shorter recessed it beneath the cooling shroud so I couldn't any kind of a filter wrench on it to tighten it. I guess the early JD #420 garden tractors that use the exact same engine and cooling shrouds don't have the problem as my 982 would have. Whoever made that change at Deere Engineering probably never sat on a 420 let alone ever changed oil in one.

My Case/IH dealers have been able to pull pretty low volume parts off the shelf when I've asked for them, and at prices less than suppliers advertising on the internet. If I was in charge of the parts dept, having been in a "just in time" manufacturing environment for 30+ years I'd stock even less and ship more stuff in next day delivery from the depots.
 
You have your experiences and I have mine and they differ. Not much we can do about it. The area dealer was Case before the merger so I find the knowledge on IH equipment limited and most related parts are order items besides high turnover items such as plowshares for the 720 plow. Probably nobody at Case IH corporate cares because they most likely feel that anybody farming with 30, 40 or more year old IH equipment is obsolete and waiting to be bought out by the neighbor who they hope has CASE IH on the side of everything they own.
 
The fellow I used to work for at the concrete plant would always tell us to treat
every customer like he/she is our biggest/best customer because one day they might be.
I always figured my best customer at any time was the one that wanted to buy something and had the money to pay for it.
 
know how u feel i to lost tractors and hay eq in a big fire went to local jd dealer not sure he cared i needed to buy a lots equipment the next jd dealer a hundered n miles down the road did as well as local agco massey dealer local dealer just lost out lol
 
Dr. Evil likes to paint a broad stroke in that every JD dealer is evil and JD is just bad. This spring I got to watch my neighbor spend a day and half trying to get his Case 4430 sprayer to work that he just bought that was sold "field ready" to him. The dealer wouldn't even bring it out, they had to go get it unless they wanted to wait a week. On another note my cousin likes red equipment but refuses to deal with our Case dealer so he buys his equipment used through our JD dealer. That is were his STX 450 came from which now has a JD GPS on it. This spring he traded his Magnum 8940 in at our JD dealer for a MX 255 they just took in. All summer that MX gave him problems throwing codes with fuel issues so our JD dealer offered to take the tractor back, give him his money back, and put it towards a 900hr JD 8235R they had just taken in on trade from another neighbor of mine. My cousin went for it and so far he loves the tractor. Its the first JD tractor they've had on the place since the 5020 days. All of this because my local Case dealer are just crooks to deal with. There are good and bad dealers of both colors everywhere.
 
Ha-ha.... I just don't care to drink the green koolaid that makes some people think JD is God's gift to the American Farmer. They were very good to their stock holders until the last few months.

My Buddy works in spring & fall for his old boss from the JD plant he retired from. The Boss bought TWO Gold Key 7000 series tractors in the last 6-8 years. They both throw codes, flashing red/yellow lights, dealer says "Bring it in when it's acting up" which is dealer speak for GO AWAY! So ALL brands have good & bad dealers. I'm just making sure JD gets equal coverage.

I could tell you some stories about JD but you wouldn't believe any of them. But living in the Moline area for 35 years and having lots of friends & family working for them, I've heard it all. And not much of it is good.
 
About a decade ago I bought an old '70 4520 for about $5,000 that was setting on the lot of my local Deere guy. It was on a Saturday and I was there picking up something and saw it on the lot setting next to a wide front B. When I went in and inquired about it, they sent me over to the sales fella's desk to talk to him. I asked how much for the 4520 out there, and he told me something like the mid or upper $20's or low 30's, I forget which. I was shocked. That much for a beater 4520? He took me outside to take a look at it, and when we walked outside, I started towards the 4520 and he headed in another direction, so I turned and followed him to some new mid-sized tractors, two of which said "4520" on them, but sure as heck weren't any 4520's I'd ever seen before. I guess this would have been around the year 2004 or 2005 when Deere came out with a new line of mid-sized tractors rebranded with old model numbers. I pointed to the real 4520 across the lot and he scoffed that it had new batteries and he wouldn't take less than $5,000 for it. When went back inside, I wrote him a check, drove it a few miles home.

As near as I can tell, these days most folks lease their equipment. In the Spring the tractors move off of the lots into the fields, the combines move from the fields onto the lots. This time of year, just the opposite. The tractors move from the fields onto the lots and the combines and pickers move back into the fields. Oh, some own their equipment, but I'm betting that most don't anymore. Some of the biggest farmers around me get equipment dropped off by the really big corporations like Gerber, Green Giant or whoever they are contracted by. They use the equipment, it gets picked up and moved and then used elsewhere.

Good luck Sir,

Mark
 

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