Well ...that did not fix it.

Hay hay hay

Well-known Member
We have a new Advanced Auto in town. Big store, good location, Handy.

The old store had a mediocre staff. Mainly very young guys, just starting,
able to find the easy parts but not too aggressive to help on the tougher stuff.

New store has an almost totally new crew and apparently a new employment strategy. Everyone they hired is over 50, some over 60. Result? Same situation. No knowledge, low energy, able to ring up the sale if you can find it on the shelf....and all very well fed.
And slow.....a great place to go to kill an hour buying a $5 part.

Incidentally, Rotella 15w40 is $24/gallon but only $5 a quart in quart sizes. Says right on the tag .18/oz versus .15/oz. We customers must pretty dumb.
Cheaper by the quart. Interesting pricing policy.
 
(quoted from post at 10:15:26 08/28/15) We have a new Advanced Auto in town. Big store, good location, Handy.

The old store had a mediocre staff. Mainly very young guys, just starting,
able to find the easy parts but not too aggressive to help on the tougher stuff.

New store has an almost totally new crew and apparently a new employment strategy. Everyone they hired is over 50, some over 60. Result? Same situation. No knowledge, low energy, able to ring up the sale if you can find it on the shelf....and all very well fed.
And slow.....a great place to go to kill an hour buying a $5 part.

Incidentally, Rotella 15w40 is $24/gallon but only $5 a quart in quart sizes. Says right on the tag .18/oz versus .15/oz. We customers must pretty dumb.
Cheaper by the quart. Interesting pricing policy.

They put an Advanced Auto in a town near me about 10 years ago who's competition was Auto Value, NAPA and a small independent chain. They lasted only a couple of years. Now they have an O'Riley's that seems to be doing good.

Rick
 
Are you kidding me??
I am selling Rotella T 15/40 for 12.99 a gallon.
International truck dealers have it on sale this month.
G.
 
These new auto parts stores what they teach there employees is one thing only go to what the computer shows you. If it does not show on there computer they will not look up in any part book. They are not trained to do that type of work I should know I educate all the counter parts people in my auto parts store where I live. Take the time to explain and play show and tell. The part you have does fit a car have some knowage on what car it fits use it as a reference. Trust me these parts people will not question you when you come in threw the fewture. I have alot of parts people who enjoy me when I walk in now they look foward to seeing me. Brent
 
Brother need some GL2-3-4 gear oil for his farm truck. Local Co-op sold him some GL-5 2.5 gallon jug for $42.00. I bought some GL-5 from a major oil company for $36.00 a five gallon pail. Was told thats all they have anymore is GL-5. Just can't believe they don't have GL-1 and GL2-3-4. Have times changed that much.
 
I can remember going into any parts store back in the 60's. They rarely looked in a book, just walked back and got the part. The IH parts man had about every part# memorized for everything they sold.

I remember once going in an a new guy was behind the counter. He started looking up the part I needed in the big ole book. Older parts man had overheard what I wanted, came out carrying the part and laid it on the counter while the young guy was still thumbing through the pages.

Couldn't have expected the new guy to know it all, right off the bat, but was just a neat demonstration of experience.

Gene
 
I live in between three towns with three different NAPA stores. In the largest town IF the right person is in he will take the time to find the right part; in the next largest town(new NAPA store) the lady only knows what is on the computer, in the smallest town those guys know their stuff and will take the time to help ANY customer if they be novice or professional.
 
O'Riley's bought out our Napa store and
moved in there. Napa went to the other
end of town and made the Car quest guy
an offer he couldn't refuse and opened a
new Napa store there and made him
manager. It looks to me that O'Riley's
sells cheap junk parts. I mostly order
from Rock Auto but I will go to Napa if I
have to.
 
I can still pull some carb kit numbers and application out of my head but amount of parts, cars they fit have multiplied ten fold since the good old days. I have couple good commercial account guys at Advance and Carquest that treat me pretty good . Now Advance has bought Carquest nation wide except for private owned store and merging we will see how it goes
 
Yea, its something.

We had a napa that was cheap and pretty good, and a really good auto/farm parts store with a small motor machine shop in back.

The napa went to chain, young people, look on the computer screen.

The auto/farm parts store is still good, but they changed mane to auto-something. I walked in one time with a fuel pump from a Wisconsin engine in a bucket, wondering it I would ever find such a part, and the guys says, oh I,m sorry.... I think yea, my 50 year old junk is obsolete... He says, I just sold the stock one this morning, we have another ordered but it won't be in until tomorrow 10:00am.... I hadn't even pulled it out of the bucket..... I was pretty happy.

A new Auto-something else came to town, very enthusiastic salesmen that don't know a dang thing, I'm scared to go in there, they talk and talk and talk and don't really help you with anything.

An O'Reilys opened up too, folks seemed nice the one time I went in, but seemed they sold a lot of car deodorizer a and dice, not sure they would have a thing for my tractor like the good store in town.

Paul
 
I worked at one of the chain auto parts stores for a few years. They don't allow you enough time to delve into the paper catalogs when the computer turns up bupkiss! Corporate watches sales so closely that if volume was too low the duty manager was sent a notice to send staff home early to cut payroll! I was one of the top four guys knowledge wize in the entire store but I wouldn't consider myself more than a five or six on a scale of one to ten. I was making less then $10 an hour and one of the higher paid guys there.
 

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