What a mess, called them, they have some regional call center. Said man would come between 10-12. At 9 I get call no way possible YIKES!!! Talked with person a few times and they could get some one out to area, some techs were not equipped for fleas etc!!! Said this is big issue with call center!!! Did not have a lot planed but messed up the day. So went and got stuff recommended here and helped friend go at it again. Looks like lots of vac work. AS A GOOD SIGN SEEING VERY FEW ADULT FLEAS. Oh not to impressed by Orkins performance they did not know if they were on foot or horseback!!!!! Also found out any other exterminators were a national chain or long ways off!!!!