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A PASSENGER'S REVENGE

H

Hoby

Member
A Canadian musician from Halifax named Dave Carroll recently had difficulty with United Airlines.
Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.
During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation.
The Manager responded: "Good luck with that one, pal."
So he posted a retaliatory video on YouTube.The video has since received over 6 million hits.
United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal."
Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.
Here's the video:
http://www.youtube.com/watch_popup?v=5YGc4zOqozo
 
That was awhile back. I remember reading about it at the time, just after I had a horrible experience with United trying to get home from Istanbul. Flight crew did what they could with a bad situation, management let them down. At least my wife and I were on the plane, unlike many other ticketholders.

Since then, I'd rather hitchhike. Any other airline. Some actually give passengers a pleasant experience, even in coach.
 
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