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Re: Testing The Auto Parts Stores....
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I try to use the locally-owned Car Quest and Bumper to Bumper when I can. Old parts folks that know what it is and how to find it. It might not be on the shelf but they can have it first thing in the morning.
I used to go to Orielley's if it was late or on the weekends. The last time I was there, I had an interesting conversation with the counter man and the manager. I was simply getting a set of brake pads. The salesman said I had to buy brake grease at the same time I got the pads if I wanted the warranty to be valid. I opened the box and showed him the installation instructions that explicitly said do not use grease. He called the manager. Manager said they have to have grease for the warranty and if brought back must have evidence of grease being used. He went on to say that this was a new company policy. He said it applied to other related items too. If you buy a water pump, must buy coolant, buy a fuel pump, must get a filter, etc.
I walked out. Not going back.
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