Computer Problem Update dgasper

John T

Well-known Member
Welllllllllll the problem has to be my laptop, I have a new Belkin N300 Wireless Router and still my laptop (working wireless as it has for over a year no changes were made) will NOT load any web pages at any sites (with anti virus off or on or firewalls off or on) although all diagnosis shows connected and all possible network and wireless fixes and changes have been made and regardless if using the internal wireless or an external wireless USB adapter THE LAPTOP WILL NOT LOAD A WEB PAGE although it will download upgrade files etc and the wifes Kendall works wireless and this desktop puter obviously works off the Modem and Belkin Router (same as on old D Link Router)

Laptop may be headed to the shop Im just not smart enough to fix it although each and every diagnosis and network fixes and security fixes and anti virus off and firewall off and all Network and Internet settings have been tried at least twice all to no avail

This is makin me angry I hate a machine to beat me lol

A Frustrated John T
 
You sound very frustrated John T.
Did you check that proxy server setting I mentioned?
Clearing internet history/cookies/cache has probably already been tried?
Since you're getting updates, I'm assuming your laptop is getting an IP
address and is actually connected to the internet.
It either can't resolve the name of a website or is being blocked.
Can you open a command prompt and ping Google.com?
Should see something like the picture below.
If not, can you ping the IP address? ping 74.125.225.136

17448.jpg
 
I hooked the laptop up hardwired via a LAN cable (to eliminate any wireless problems) and still no web pages will load on any sites, still shows good connection via LAN this time. Its NOT a wireless problem, LAN works on this desktop but LAN nor Wireless either one will load a web page on the dern laptop.

John T
 
PING Google.com WORKED

It talks to the net, it can download files JUST NO FREAKIN WEB PAGES

John T
 
That's kind of what I expected. The problem is with the browser.
Either a setting or corruption.
IE has a button that resets it to default settings, if you haven't tried that.
It's under the Tools>Internet Options menu.
Another option if it has been updated is to go to control panel and uninstall
the latest version of IE to see if the older one will work, then re-upgrade.
If I may borrow a term, no warranty expressed or implied!
Obviously if the old version doesn't work, you won't be able to re-upgrade.
You could also try another browser, Firefox, Chrome etc downloaded on
another PC and then transferred via thumb drive to this one.
It's tricky to find a "full install" though, most are just stubs that download
from the web when the installer runs, but that may work in your case.

Edit - installing another browser would also be non-destructive.
You can have all three of them installed and working with no trouble.
 
Sounds like a DNS settings on your puter.

Try entering "http://74.125.225.136 into your address bar and see if that takes you to Google.
 
(quoted from post at 21:29:17 05/10/13) Sounds like a DNS settings on your puter.

Try entering "http://74.125.225.136 into your address bar and see if that takes you to Google.
DNS resolved the name from the command line when he pinged it.
 
The only tools internet options tab that had a return to default setting was under thr security tab, I checked that and now its grayed out but still no pages load....

I think sometime back there was an IE upgrade which I probably checked I cant rememebr

I may try to download IE on this puter save it to a thumbdrive and re install on laptop

THANK YOU

John T
 
Royse- John T pinged google but that has nothing to do with the browser. It may not work but I would like to hear those results. HTH
 
When I pinged I got 4 replys talked about packets sent 4 received 4

3/27/13 I upgraded to IE 10 Im looking for another IE download to try and reinstall it. I tried System restore once but tryign it agian now to a date BEFORE I installed IE 10

John T
 
(quoted from post at 21:52:15 05/10/13) Royse- John T pinged google but that has nothing to do with the browser. It may not work but I would like to hear those results. HTH
It certainly won't hurt to hear the results,
but DNS has nothing to do with a browser either.
DNS resolves the Name to the IP address.
Regardless of whether in a browser or via Ping.
 
Well, I don't claim to know the first thing about computers, my wife says it's gotta be magic. I started with internet explorer a lotta years ago. When the little problems started, I replaced IE with Mozzilla Firefox, and haven't had any problems with it. And I think it's simpler.
 
John Windows IE-10 will only work on Windows 7 or 8 and you must get the correct version for how you are running your widows. Either 32 bit or 64 bit.
check to see if this is your problem. then setup your computer to match both programs if you are not running 7 or 8 go back to an earlier version of IE.
Walt
 
(quoted from post at 22:35:42 05/10/13) Royse- I do not want to sound 'rude' but, I disagree.

I just wish John T would try this.
Nothing wrong with a disagreement, good conversations
solve problems and there's nothing rude about it.
I'm just trying to help John T out here as you are.
We can have a different conversation on how DNS works. :)
 
THANKS, SEE MY post above, looks like some sort of Browser problem like you were talking and/or a malware or virus grrrrrrrrrrrrr

Thanks again, se above

John T
 
Royse- It looks like my suggestion for JohnT to use "http://74.125.225.136" has gotten him to the Google search page....you said that would not get him there.

I feel it's a DNS problem with Malware messing with his settings.
 
(quoted from post at 23:11:05 05/10/13) Royse- It looks like my suggestion for JohnT to use "http://74.125.225.136" has gotten him to the Google search page....you said that would not get him there.

I feel it's a DNS problem with Malware messing with his settings.
Greg, I never said that.
According to his other post, it worked once and his laptop's still not fixed.
You also told him to wipe his hard drive based on your "feeling".
You obviously don't carry insurance on a computer repair business or you
would never suggest someone do that on their own.
I don't troubleshoot based on "feelings", I troubleshoot based on facts.

John T., my email is open on modern view.
If you want non-destructive help, email me I'll send you my
phone number so we can work through it.
 

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